What is the MISA hotline number? A detailed guide on how to contact them.

Every business, when established, provides customer service hotline to support customers in answering questions, processing requests, or resolving complaints. With MISA, they also deploy consulting and support services through hotlines and various other forms to provide the best support to customers. Below is a summary of information related to the MISA hotline that you may need.

About MISA

MISA was established on December 25, 1994, with the name “MISA group”, following the direction of packaged software production (initially accounting software). Until 2002, MISA successfully transformed its operating model into a joint stock company and established a representative office in Ho Chi Minh City. Up to now, MISA has 1 head office, 1 software development center, 1 customer support and consulting center, and 5 representative offices in Hanoi, Ho Chi Minh City, Da Nang, Buon Ma Thuot, and Can Tho.

Throughout 29 pioneering years, MISA has always been the leading technology company in Vietnam, providing the best accounting, financial, and business management solutions in the Asia-Pacific region (in 2019). At the same time, MISA is also in the Top 3 reputable technology companies in 2023.

During this journey, MISA has continuously innovated and researched, applied new technologies of the 4.0 industrial revolution to bring the best information technology products, services, and platforms. This is done with the desire to help customers improve labor productivity and contribute to the overall development of the country.

MISA has more than 3000 employees at branches nationwide, developing nearly 60 products and applications for 350,000 customers, including administrative units, communes/wards, and business communities, along with 3.5 million individual customers not only in Vietnam but also in 22 countries around the world.

What is the MISA hotline number?

If you are using or need to learn about MISA’s accounting software and need more specific information, please contact the MISA hotline on one of the two numbers: 1900 8677 or 1900 8177. Both phone numbers support nationwide coverage, and the call charges are 1000 VND/minute.

To provide the quickest support and minimize congestion due to overload when many users contact at the same time, MISA has built a customer care system with more than 200 online support personnel.

When contacting the MISA hotline, you need to take note of the operating hours as follows:

• Accounting Department: From 7:30 a.m. to 6:30 p.m. (weekdays), 8:00 a.m. to 5:30 p.m. (Saturday, Sunday).
• Individual Household Registration Department: 8:00 a.m. to 10:00 p.m. every day of the week.

Other contact channels

In addition to the hotline channel, you can also contact MISA through the mobile application, Facebook, MISA support forum or online website, on both phones and computers. Below are specific instructions:

Contacting MISA via the mobile application

Making a call to the hotline may incur a calling fee, so many people hesitate. If so, you can choose to contact through the mobile application. Just need a device with Wi-Fi or mobile network connectivity to be able to do it.

Step 1: First, go to CH Play (Android) or App Store (iOS) to find and download the MISA SUPPORT application to your device.

To speed up, you can click on the download links below:

• Download link for Android: HERE.
• Download link for iOS: HERE.

After downloading, open the app and log in with the account provided when registering for MISA accounting software.

Step 2: Select the MISA support section at the bottom of the screen. The next interface will display the software that MISA is providing, and you will select the software that matches your needs.

Step 3: Select Call MISA Support to speak with a hotline operator. After that, you just need to present your support request and the staff will respond.

Contacting MISA via the online website

Previously, MISA had a dedicated website for customer support, providing advice and answering questions related to products/services. However, due to unstable call quality limitations, this channel has ceased its operation.

If you want to contact MISA through a computer or laptop, please access the official MISA website following the instructions below:

Step 1: Open the web browser on your computer > Visit this address > Click on the Product Consultation section at the bottom right of the screen.

Step 2: By now, the chat box will appear, you just need to fill in the information as required and click Start Chatting.

Contacting MISA through the Facebook Support Community

Information:

For Businesses	Administrative Agencies, Institutions
MISA SME Business accounting (offline)	MISA Mimosa Institutional accounting
AMIS Accounting Business accounting	MISA Bamboo Communal accounting
MISA meInvoice Electronic invoice

How to contact:

Step 1: Select the product you are using from the list in the above table.

Step 2: Click on JOIN GROUP.

Step 3: Post your question or problem that needs support (with images if any), then MISA staff or other members will comment with answers for you.

Live Chat Support

This is a free advice and support channel via live chat tool on the software to help users quickly contact MISA support personnel.

Benefits:

• Completely free.
• Quickly contact MISA support staff directly on the software.
• Track the entire counseling and support history throughout the usage process.

How to do it:

• Method 1: Chat directly on the software by logging into the software and clicking on the messaging icon in the upper right corner of the screen.

• Method 2: Chat via the online support page by clicking on the chat icon (green) (màu xanh lá cây). In the chat box, you can attach files or images to clarify the support issue, and you can also rate the service quality after a successful consultation.

MISA Support Forum

With this method, you will join the MISA support forum. Here, there are many topics and articles related to the services that MISA is providing. You can actively search to find answers to your questions.

Information about the office and branches of MISA

Company office

• Address: Floor 9, Technosoft Building, Alley 15 Duy Tan Street, Cau Giay District, Hanoi.
• Tel: 024 3795 9595.

MISA branches

In addition to the main office above, MISA also has branches in Hanoi, Ho Chi Minh City, and several other provinces and cities. The specific information is as follows:

MISA Hanoi

SME Business Center	Address: Floor 6, Bank of Labor Union Building, Lane 82, Dịch Vọng Hậu Ward, Cau Giay District, Hanoi Tel: 0243 762 7891 (Ext: 9) Email: [email protected]
Medium-sized Enterprise Solutions Business Center	Address: Floor 7, Bank of Labor Union Building, Lane 82, Dịch Vọng Hậu Ward, Cau Giay District, Hanoi Tel: 0243 762 7891 (Ext: 9) Email: [email protected]
Electronic Invoice Solution Business Center	Address: Floor 9, Bank of Labor Union Building, Lane 82, Dịch Vọng Hậu Ward, Cau Giay District, Hanoi Tel: 0243 762 7891 (Ext: 9) Email: [email protected]
Small and Medium-sized Business Solutions Business Center	Address: Floor 1-2, N03T2 Building, Diplomatic Compound, Xuan Tao Ward, Bac Tu Liem District, Hanoi Tel: 086 620 8677, 088 623 8677, 089 955 8677, 0247 100 8677 (Ext: 100) Email: [email protected]
Retail Solutions Business Center	Address: Floor 1-2, N03T2 Building, Diplomatic Compound, Xuan Tao Ward, Bac Tu Liem District, Hanoi Tel: 086 620 8677, 088 623 8677, 089 955 8677,0247 100 8677 (Ext: 100) Email: [email protected] (MISA CUKCUK) or [email protected] (MISA ESHOP)
Sales Additional Solutions Business Center	Address: Floor 1-2, N03T2 Building, Diplomatic Compound, Xuan Tao Ward, Bac Tu Liem District, Hanoi Tel: 086 620 8677, 088 623 8677, 089 955 8677, 0247 100 8677 (Ext: 100) Email: [email protected]

MISA Ho Chi Minh City

HCSN Business Center	Address: MISA Building, Lot 5, 49 To Ky Street, District 12, Ho Chi Minh City Tel: 028 5431 8318  Fax: 028 5431 8211 Email: [email protected]
Medium-sized Enterprise Solutions Business Center	Address: MISA Building, Lot 5, 49 To Ky Street, District 12, Ho Chi Minh City Tel: 028 5431 8318  Fax: 028 5431 8211 Email: [email protected]
Electronic Invoice Solutions Business Center	Address: MISA Building, Lot 5, 49 To Ky Street, District 12, Ho Chi Minh City Tel: 028 5431 8318  Fax: 028 5431 8211 Email: [email protected]
Small and Medium-sized Business Solutions Business Center	Address: MISA Building, Lot 5, 49 To Ky Street, District 12, Ho Chi Minh City Tel: 028 5431 8318  Fax: 028 5431 8211 Email: [email protected]
Retail Solutions Business Center	Address: MISA Building, Lot 5, 49 To Ky Street, District 12, Ho Chi Minh City Tel: 086 620 8677, 088 623 8677, 089 955 8677, 0247 100 8677 (Ext: 100) Fax: 086 620 8677 Email: [email protected] (MISA CUKCUK) or [email protected] (MISA ESHOP)
Sales Additional Solutions Business Center	Address: MISA Building, Lot 5, Software Park I, 49 To Ky Street, P. Trung Mỹ Tây, Q.12, TP.HCM Tel: 028 5431 8318  Fax: 028 5431 8211 Email: [email protected]

Commitment

Above is all the information about the MISA hotline that FPT Shop wants to share with you. Besides, there are many other useful contact channels depending on the needs of each customer. We hope this article will help you find the appropriate contact method.

To contact and use MISA software, you need to have a phone or computer, laptop. Refer to the products at FPT Shop with competitive prices and attractive promotions.

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