Messenger Communication Corner: What is the issue with not being able to contact this person through Messenger?

What does it mean and how can we fix the message "not connected" on Messenger? This is something that many people are concerned about. In today's article, FPT Shop will provide you with all the information you need to know about this error.


The current situation where you can’t contact someone on Messenger is something you may encounter from time to time. However, not everyone knows the reasons and the correct way to handle it. Many people have been confused and even worried a lot.

What does it mean when you can’t contact someone on Messenger?

This issue is also known as: “This person is unavailable on Messenger”. This is a message that appears in the chat box when the person has blocked your messages. From there on, you will no longer be able to send messages or make calls to them.

In addition, you will also not receive notifications or see the active status of the person. At the same time, the person who blocked you will also not be able to send messages or see your active status. If after a few days the notification is still there, it means that you are indeed blocked.

You can’t contact this person on Messenger, which is something you will sometimes encounter

Signs of being blocked on Messenger

If you are blocked on Messenger or Facebook, there won’t be an automatic notification unless you open the message thread with that person. So, to know if you are blocked or not, pay attention to the following signs:

  • Blocked on Facebook: You search for the person’s name using your account but can’t find it. Meanwhile, you cannot interact with them and you haven’t unfriended them either.
  • Blocked only on Messenger: In this case, the relationship status on Facebook is still friends, but you cannot send messages to them. Also, you cannot make video calls or send pictures even though you are still friends.
  • Use another account to check: Use another Facebook account to search for that person. If their name still appears in the search results, it means that the other account has blocked you.
To check if you are blocked on Facebook, you can use another account to check

What to do when you can’t contact someone on Messenger?

As a user of a phone and using the Messenger app, everyone has encountered the notification: “Can’t contact this person on Messenger”. There are many reasons why you are blocked, it could be intentional from the other person, but it’s also possible that they accidentally blocked you. But since the cause is unknown, you are very worried.

If you encounter this situation, first of all, stay calm and then contact the person through another method to ask them to unblock you. Besides this method, there is currently no other way on Facebook.

Contact the person to ask them to unblock Messenger

Some common questions about this issue

When Messenger is active but you don’t receive messages, does that mean you’re blocked?

This cannot be confirmed as being blocked. It could be due to network issues, such as bad weather or weak signals, which can interrupt your connection. In this case, you can solve it by going to a place with a better and more stable network connection. You can also disconnect from the network and reconnect.

When you are blocked, can you see their active status?

You cannot see the active status of the person who has blocked you. At the same time, you cannot search for their name in the search bar, but you can still review old messages.

When you are blocked, you cannot view the information of the other person

Is there a way to unblock someone on Facebook or Messenger?

In addition to being blocked on Messenger, it is possible that while blocking on Facebook, you accidentally entered the wrong username. This can also cause the error “Can’t contact this person on Messenger”. To unblock someone, follow these steps:

Quick unblocking on Facebook

To quickly fix the issue of “this person is unavailable on Messenger” by unblocking on Facebook, follow these steps:

  • Step 1: Click on the Profile Picture of that person and then click on Settings & Privacy. Next, choose Settings.
  • Step 2: Select Privacy shortcuts. Then, click on the Blocking button and select the Unblock option.
  • Step 3: Choose Unblock to restore contact with that person on Messenger.
Click on “Blocking” to see the list of blocked accounts and choose to unblock the person

Simple way to unblock on Messenger

To unblock someone on Messenger and quickly fix the issue of “Can’t contact this person on Messenger”, follow these steps:

  • Step 1: Open the Messenger app and select the Account you want to unblock.
  • Step 2: Choose Privacy & Safety, then select Blocked Accounts.
  • Step 3: Find the account you want to unblock and select Unblock messages and calls.
  • Step 4: Press Unblock to contact them normally again.
Simple steps to unblock on Messenger


So the article has helped you understand the reasons and how to fix the issue of “Can’t contact this person on Messenger”. Don’t worry too much if one day you receive such a notification while chatting with friends. Stay calm and follow the steps shared in the article to resolve the issue. Good luck!

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