Quick and simple solutions for troubleshooting VNeID login issues on the website
Fixing the issue of not being able to log in to VNeID on the web below is very simple and can be done directly on your phone, making it easier for you to use the app.
In addition to the VNeID application on the phone, users can also use their digital identity accounts to log in on the web browser on their computer. However, not everyone knows how to use it, so the case of not being able to log in VNeID on the web is being questioned by many people.
To be able to log in VNeID on the web platform, users need to activate the feature for the web version. The tutorial below is performed on an iPhone phone, Android users can also perform similar steps.
How to handle when unable to log in VNeID on the web
Step 1: You proceed to access the VNeID application on your phone and log in to your digital identity account.
Step 2: Then at the main interface, you select the Personal section on the toolbar > In the Account section, you select Login settings.
Step 3: At this point, you will see 2 options: Login with face and Login on the website, you slide to enable the Login on the website feature.
After that, you can access the VNeID website on the browser and proceed to log in and use as normal.
Hopefully with the above instructions, you will successfully activate the login feature on the website as well as not encounter this situation again. If you have any questions, don’t forget to leave a comment below for clarification.
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Frequently asked questions
First, ensure that your internet connection is stable. If the problem persists, clear your browser’s cache and cookies, then restart your browser. You can also try using a different web browser or device to see if the issue lies with your initial device or browser. Additionally, check that you are entering your login credentials correctly, paying attention to letter cases and ensuring that your CAPS LOCK is not accidentally enabled. If you have forgotten your password, you can reset it by clicking on the ‘Forgot Password’ link and following the instructions.
There could be several reasons for this issue. Firstly, check if your account has been temporarily locked due to multiple failed login attempts. If this is the case, wait for the temporary lock to be lifted, usually after 24 hours, and then try again. Additionally, ensure that your browser has enabled cookies and JavaScript as these are essential for the website to function properly. You can also try disabling any browser extensions or add-ons that might interfere with the login process.
If you have forgotten your VNEID password, don’t worry. Simply click on the ‘Forgot Password’ link on the login page. You will then be guided through a password recovery process. Make sure you have access to the email address associated with your VNEID account, as a password reset link will be sent to that email inbox.
Yes, browser-related issues can sometimes cause login problems. Try updating your browser to the latest version to ensure compatibility with the website. Additionally, check your browser settings and ensure that it is not blocking third-party cookies, as this could interfere with the login process. If you regularly clear your browser’s cache and history, make sure that you are not accidentally deleting the cookies that store your login session.
If you have tried all the troubleshooting steps and are still encountering issues, it is recommended to contact the website’s customer support or technical team. They will be able to provide further assistance and investigate any potential underlying issues with the website or your account. Make sure to provide them with as much detail as possible about the problem you are facing.
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