Simple steps to register your official Viettel SIM card at home

Registering for a Viettel registered SIM card is a necessary step to ensure customer rights when using a mobile phone. Currently, many people use SIM cards without registering them properly, which can lead to the SIM card being blocked or other issues. Let’s find out how to register for a Viettel registered SIM card at home with FPT Shop.

What is a registered SIM card? When do you need to register for a registered SIM card?

A registered SIM card is a mobile subscription SIM card that is registered to only one user on the network system, and that user is the owner of the SIM card.

Mobile network providers determine registered SIM cards based on the information on the user’s ID card. It is best to register for a Viettel registered SIM card as soon as possible, preferably after purchasing a new SIM card.

Currently, users of Samsung, iPhone, Xiaomi, etc. may encounter two cases where registering for a registered SIM card is necessary:

Case 1: You buy a new SIM card from the network and have no information about the owner.

Case 2: The SIM card is already registered under someone else’s information, but you want to change the information to protect your rights. (You can check this by sending an SMS message with the syntax TTTB to 1414 to check the registered information for all networks.)

Documents to prepare before registering for a registered SIM card

Before registering for a registered SIM card, you need to prepare the following documents:

• ID card (front and back)
• Portrait photo

Instructions on how to register for a Viettel registered SIM card in detail

For subscribers using Viettel SIM cards, there are two ways to register for a registered SIM card:

How to register for a Viettel registered SIM card at the Viettel Customer Care Center

This is a way to register for a Viettel registered SIM card that anyone can do, just bring your ID card to the nearest Viettel Customer Care Center. The steps are as follows:

Case 1: Register for a registered SIM card from the beginning

In this case, after activating the SIM card, you will receive a message from Viettel asking you to register your information. You just need to bring your ID card to the nearest Viettel Customer Care Center to be assisted with the registration process free of charge.

Case 2: Change the registered information for a SIM card that already has information

In this case, there will be a bit more complexity compared to case 1. Specifically, the customer needs to follow these steps:

Step 1: Go to the Viettel Customer Care Center or agent nearest to you to request assistance in changing the registered information for your subscriber.

Step 2: Provide your ID card, along with the 5 most recent contact numbers so that the staff can record and check the information on the system. Since the SIM card is registered under someone else’s name, you may have to answer some questions such as: When was the last time you topped up? Are you currently using any value-added services?…

Step 3: After the Viettel staff has collected all the necessary information, you will be asked to sign a commitment letter stating that you are the owner of this subscriber, and you will be responsible for any subsequent complaints. After completing the service fees (which may vary depending on the time), the Viettel SIM card will be registered under your information.

How to register for a Viettel registered SIM card at home with the My Viettel app

At the current time, users can easily register for a Viettel registered SIM card at home through the My Viettel app, by following these steps:

Step 1: Access the CH Play/Appstore app store on your mobile device to download and launch the My Viettel app on your phone.

Step 2: Register for the My Viettel app using the phone number you are using. The app’s OTP code will be sent to your message inbox, please enter it correctly and set a password for your account.

Step 3: After logging into the My Viettel app, continue to click on Other Utilities > Select Mobile Utilities > Continue selecting Register Information.

Step 4: Here, fill in the following information: Registered phone number, SIM serial number.

Step 5: Take photos of the front and back of your ID card, portrait photos as required, and upload them to the app.

Step 6: Check the box I confirm that all provided information is correct, select the signature confirmation box to add your signature. Finally, check the Confirm box to complete the process of registering for a Viettel registered SIM card at home.

Note: If you do not have the SIM card’s serial number, you will not be able to register the information for the SIM card. In this case, you need to go to the nearest Viettel Customer Care Center for assistance. If you have entered the correct serial number along with the phone number, the My Viettel app will proceed to the next screen and request additional information to register the registered information for your Viettel SIM card.

Conclusion

Thus, FPT Shop has provided instructions on how to register for a Viettel registered SIM card at the Customer Care Center and at home using the My Viettel app, helping you ensure your rights in the best possible way.

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