Technology

Sony’s Hotline Information and Warranty Center Policies

Sony Customer Support is here to assist you with any inquiries or concerns you may have regarding our products. This article will provide you with contact information, warranty policies for each product line, and a list of authorized Sony service centers.

Administrator

2 February, 2024

Sony is a global electronics and entertainment company headquartered in Tokyo, Japan. Founded in 1946, Sony produces a wide range of high-quality products from TVs, cameras, headphones to professional film equipment. Famous product lines include Bravia, Alpha, and Walkman. Sony also develops the PlayStation gaming system and invests in the entertainment industry through Sony Pictures Entertainment and Sony Music Entertainment.

Sony Hotline Information

Sony offers various channels for customers to easily access if they have any inquiries or issues with their products. Among these channels, the Sony hotline is one of the popular and completely toll-free options. Below is the detailed information:

Sony Support Services	Detailed Information
Hotline Number	1800 588 885 or 1900 561 561
Support Email	[email protected]
Working Hours	07:30 – 11:30, 13:30 – 17:30, Monday to Saturday

Note:

The hotline number is toll-free for phone calls.
The support center does not operate on holidays and Tet (Vietnamese New Year).

Sony Authorized Service Center Policies

Authorized Service Center Addresses

Sony products are serviced at Sony Authorized Service Centers (ASCs) listed on the Sony Electronics Vietnam Company (Sony VN) website at the following link: Sony Service Centers List. Alternatively, you can refer to some representative service centers in the table below:

No.	Location	Address	Phone Number
1	Hoc Mon, Ho Chi Minh City	32/8 Nguyen Anh Thu, Ba Diem, Hoc Mon District	+84 28 6675 2195, +84 28 6658 8866
2	Thu Duc, Ho Chi Minh City	117 Thong Nhat, Binh Tho Ward, Thu Duc District	+84 28 3722 8509
3	District 1, Ho Chi Minh City	151 Dinh Tien Hoang, Da Kao Ward, District 1	+84 28 6651 2445
4	District 10, Ho Chi Minh City	175-177 3/2 Street, Ward 11, District 10	+84 28 7303 6039
5	Tan Binh District, Ho Chi Minh City	132 Nguyen Minh Hoang, Ward 12, Tan Binh District	+84 28 3811 6366
6	Dong Da District, Hanoi	136A Xa Dan Street, Dong Da District	+84 24 7303 6039
7	Hai Ba Trung District, Hanoi	247 Le Duan Street, Hai Ba Trung District	+84 24 3943 5440
8	Thanh Xuan District, Hanoi	129G Nguyen Trai Street, Thanh Xuan District	+84 24 3557 9339
9	Thanh Xuan District, Hanoi	361 Nguyen Trai Street, Thanh Xuan District	+84 24 3766 7820
10	Cau Giay District, Hanoi	98 Xuan Thuy Street, Cau Giay District	+84 24 3628 5120
11	Long Bien District, Hanoi	164A Nguyen Van Cu Street, Long Bien District	+84 24 3872 5455
12	Thanh Khe District, Danang	32 Ham Nghi Street, Thanh Khe District, Danang City	+84 236 3647 996
13	Danang	32 Ham Nghi Street, Thanh Khe District, Danang City	+84 236 7306 039
14	Hue	267 Tran Hung Dao Street, Phu Hoa Ward, Hue City, Thua Thien-Hue Province	+84 234 3828 393
15	Can Tho	216 Vo Van Kiet, An Hoa Ward, Ninh Kieu District, Can Tho City	+84 292 3782 788
16	Can Tho	77C Tran Phu, Cai Khe Ward, Ninh Kieu District, Can Tho City	+84 292 3832 534
17	Ca Mau	10F2 Ho Trung Thanh, Ward 7, Ca Mau City, Ca Mau Province	+84 290 2212 158

Warranty Policies

The warranty policies include software upgrades, repairs, component replacements, etc. In case of eligible repairs, Sony will perform them free of charge without prior notice to the customer.

The repair services do not include hardware technical support, software usage instructions, data recovery, applications, software support, or assistance in uninstalling or removing passwords from customer-installed products.

Component Replacements

In case of component replacements, Sony authorized service centers will use suitable components according to the company’s standards.

Home Warranty Service

Home warranty services are applicable for products such as TVs and audio systems if they are within 50km radius from the nearest authorized service center. If the distance exceeds 50km, the home service arrangement will be made between the nearest service center and the customer.

To register for home warranty service, you can click on the following link: http://www.sony.com.vn/section/bookserviceappointment.

Sony Warranty Periods for Various Products

The warranty periods are calculated from the activation or purchase date, and they may vary depending on the product type. Below are the detailed warranty periods for Sony products:

No.	Product	Warranty Period
1	TVs, camcorders, digital cameras	24 months from the activation or customer’s purchase date
2	Mobile phones, tablets	12 months from the activation or customer’s purchase date
3	PlayStation gaming consoles	12 months
4	Accessories
4.1	TV remote controllers	12 months
4.2	Other accessories	Based on the customer’s purchase date and conditions stated on the warranty card
5	Memory cards	According to the warranty period printed on the product packaging
6	Other product categories	12 months
7	Accessories packaged with products
7.1	PlayStation accessories (Power adapter, controllers, headphones)	Same warranty period as the product
7.2	TV accessories (Power adapters)	Same warranty period as the product
7.3	TV accessories (3D glasses, remote controllers)	12 months warranty, but not exceeding the main product’s warranty period
7.4	Digital camera accessories (Lenses)	12 months warranty, but not exceeding the main product’s warranty period
7.5	Other accessories (Power adapters, charging cables, remote controllers, headphones, phone cables)	Half of the product’s warranty period. (Battery is only warranted in cases of complete failure, power loss, or deformation due to product defects)

How to Check Sony Warranty Information

To quickly and conveniently check the warranty activation or period of Sony products, you can choose one of the following methods:

Check via website: Visit the website https://baohanhdientu.sony.com.vn/tracuu for the inquiry.
Check via text message: Send a message with the syntax: KTBHProduct modelserial number to 8088 (costs 1,000 VND).

Conclusion

With the provided information, we hope you have detailed contacts with Sony’s customer hotline. Remember that regular maintenance is also important to ensure the best performance of your devices!

Frequently asked questions

Sony’s hotline information and warranty center policies can be found on their official website. The physical service center is located in Ho Chi Minh City, Vietnam.

The phone number for Sony’s hotline is 1800-588857.

The warranty center is open during working hours, which are Monday to Friday, from 8:00 AM to 5:30 PM, and Saturday, from 8:00 AM to 12:00 PM.

The warranty center services a range of Sony products, including BRAVIA TVs, digital imaging products (such as cameras and camcorders), VAIO computers, and other audio/video products.

To get a product repaired or serviced, customers can bring their product to the warranty center during working hours. The staff will then inspect the product and provide a quote for the repair or service. If the customer agrees to the quote, the repair or service will be carried out.

Yes, Sony offers a standard warranty on their products, which varies depending on the product type. For example, BRAVIA TVs have a 2-year warranty, while VAIO computers have a 1-year warranty.

The standard warranty covers defects in materials and workmanship that arise during normal use. It does not cover damage caused by accidents, abuse, or misuse.

Sony offers data recovery services for a fee. The service includes recovering data from damaged or corrupted hard drives, memory cards, and other storage media.

In addition to the hotline and warranty center, Sony offers multiple ways to get in touch, including through their website, email, and live chat. They also have a presence on social media platforms like Facebook and Twitter.