Step-by-step guide to changing your Momo phone number, latest update in 2024

Unfortunately, Momo does not currently support transferring accounts from one phone to another. However, if you still want to know how to change your Momo phone number, you can create a new Momo account with a new phone number and then transfer money from your old Momo account to the new one. After successfully transferring the money, you can deactivate your old Momo account.

Benefits of changing your Momo phone number

Changing your phone number on Momo not only ensures the security of your account but also provides important benefits. By changing your Momo phone number, you will be able to receive transaction codes and important notifications when your old phone number is no longer in use.

At the same time, you will receive attractive offers when using your new Momo Wallet account, and changing your Momo phone number helps enhance security and reduce the risk of account abuse. With the Momo phone number change, you can rest assured in safely and conveniently maintaining and managing your account.

How to change your Momo phone number

Registering a new Momo account with a new phone number

If you want to know how to change your Momo phone number, you can refer to the detailed steps below to register a new Momo account with a new phone number:

Step 1: Open the Momo app on your mobile phone and enter the new phone number you want to register. Then click Continue.

Step 2: After entering the new phone number, you will receive a 6-digit OTP (One Time Password) sent to the phone number you just registered. Enter that OTP code into the corresponding field in the Momo app and click Continue to continue the process of changing your Momo phone number.

Step 3: Create a new password and confirm that password. This password will be used to protect your account. Click Continue after entering the password.

Step 4: Fill in the requested personal information, including your full name, gender, email, and nationality. After completing the information, click Confirm to complete the process of registering a new Momo account with a new phone number.

After completing the above steps, you have successfully registered a Momo account with a new phone number.

Transferring money from your old account to your new account

To transfer your balance from your old Momo account to your new account during the process of changing your Momo phone number, you can follow the steps below:

Step 1: Open the Momo app and log in to your old Momo account. Select Momo transfer.

Step 2: Select the To Momo Wallet option. Enter the phone number that is associated with your new Momo account to complete the transfer to the new account.

Step 3: Enter the amount you want to transfer, then click Transfer.

Step 4: Double-check the recipient’s information and the transfer amount. Click Confirm, enter your password to complete the transaction. You have successfully transferred the balance from your old account to your new account.

Deactivating your old Momo account

To delete your old Momo account, follow these steps:

Step 1: Before deleting your Momo account, you need to unlink the connection between your Momo account and your previously linked bank account, ensuring that no transactions are made after the Momo account is deleted.

Step 2: In the case that your Momo account still has a balance, remember that when Momo deletes an account, the balance in the account will be lost. Therefore, remember to transfer the entire balance out of the account before deleting it.

Step 3: To delete your Momo account, you need to contact Momo Customer Service directly at the phone number 1900 5454 41. At the same time, you also need to prepare the following information to provide:

• Account holder’s full name.
• ID card number.
• Current balance in the Momo account.
• Information about the linked bank account (if any).
• Email address.
• Contact address.

Step 4: After providing the information, Momo will proceed with verification and assist you in the account deletion process. They will notify you of the account deletion after the verification process is completed.

Note that the Momo account deletion process may take some time, so you need to wait until Momo completes the process.