Technology

Step-by-step guide to easily sign up for GrabFood for restaurants and eateries

Signing up for GrabFood is an incredibly simple way for businesses, from large restaurants to households, to expand their customer base through the digital platform. Let FPT Shop guide you through the easy process of registering for GrabFood for your restaurant or eatery in the article below.

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23 December, 2023

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Registering for GrabFood will help expand the business model of restaurants and eateries and access the customer database that Grab owns. Moreover, changing the traditional business model to a digital platform will enable store owners to keep up with the changing consumer behavior. Let FPT Shop guide you on how to register for GrabFood easily for your restaurant and eatery.

Learn about GrabFood service

GrabFood is an online food ordering service integrated into the Grab app. Grab is a well-known Singaporean multi-service company famous for its convenient ride-hailing service. Following the success of the ride-hailing service, Grab has expanded to various fields, including food delivery services.

Registering for GrabFood allows consumers to order food from local restaurants or eateries through the integrated mobile app. Once users complete the ordering process, Grab’s staff will deliver the food to the specified address. Although this service was not initially well-received by consumers, GrabFood has become a prominent factor in food delivery services after a long period of development.

Why is registering for GrabFood important for restaurants and eateries?

The trend of using food delivery services has emerged during the pandemic, with users switching from offline to online for convenience and reduced mobility. This change has influenced consumer shopping behavior. Instead of traveling 10km to eat a bowl of pho, we can choose to have it delivered to our home address, thanks to GrabFood taking care of the transportation.

In addition, busy lifestyles make it difficult for consumers to find time to visit their favorite eateries. Instead, consumers have started using food delivery technology as a solution to enjoy their favorite dishes while saving time. Placing food orders on GrabFood has become a habit for today’s consumers due to the speed and convenience the app offers.

Moreover, registering for GrabFood is also important for restaurant owners as the app is one of the most effective sales channels in the industry, with millions of registered users and over 1 million daily orders. Therefore, registering for GrabFood presents a significant business opportunity for restaurant owners.

How to register for GrabFood for restaurants and eateries

Below is a detailed guide on how to register for GrabFood for restaurants and eateries:

Step 1: Partner registration with GrabFood

To register for GrabFood, visit the link below and fill in the required information on the registration form:

Official name of the restaurant
Representative name
City
Current business address
Phone number and email of the restaurant owner
Business type

It is important to enter the correct phone number and email so that GrabFood’s consultants can contact you within 3 to 5 business days.

Step 2: Information verification

After completing Step 1, Grab will send an email titled “Continue registering to become a restaurant partner on GrabFood” to verify your registration information. The email will also contain general information about the partnership between the two parties. Make sure to check all mailboxes, including spam or promotions folders, to ensure you don’t miss any information or requests from the company.

If the confirmation email remains unresponded within 72 hours after it is sent, the request will be considered void.

The email requesting information verification for GrabFood registration will require you to provide the following documents:

ID card/passport
Bank account information. Note that the information on the card must match the information provided in the initial registration form. Additionally, you need to provide the account holder’s name, account number, branch name, and branch code.
Restaurant business license
Stamped authorization letter from the company (if applicable)
Restaurant food safety and hygiene certificate
Detailed menu of the restaurant

Step 3: Consultation from GrabFood

After you have provided all the required documents, GrabFood’s consultants will contact you to guide you through the remaining registration procedures and the signing of the contract. Once the consultant has provided detailed instructions, Grab will send you an agreement contract to sign and return within 3 working days from the date of receiving the information. The contract will include all relevant policies and agreements between the two parties. If you agree to the terms of registration, sign the contract and send it back.

Step 4: Track the progress through GrabFood registration email

To track the progress of your GrabFood registration, you can update via email. Grab will continuously provide updates on the status and official notifications once the registration process is completed.

Step 5: Become a GrabFood partner

Once the GrabFood registration process is completed, your restaurant officially becomes a strategic partner of GrabFood. Next, access the Grab Merchant app to enter menu and pricing information for each product. Each dish should have clear, attractive images and detailed descriptions for users to have complete information when placing orders.

Frequently asked questions about GrabFood registration

Is there a fee for registering with GrabFood?

A common concern is whether registering with GrabFood incurs fees. The answer is currently no. Registering for GrabFood is free and offers many advantages, such as high discounts for large order volumes.

What is the commission rate for GrabFood registration?

Currently, GrabFood charges 25 – 30% commission on the total invoice value from restaurant owners.

How long does it take to receive payment from GrabFood?

After the customer receives the food and completes a transaction, the partner will receive payment from GrabFood within 3 working days (excluding Saturdays, Sundays, and holidays).

Can partners adjust information after registering with GrabFood?

Currently, basic information such as the restaurant’s official name cannot be changed once registered. Therefore, it is recommended to review all information on the registration form before confirming.

Conclusion

Registering for GrabFood will bring in more orders and revenue for restaurants and eateries. The registration process is straightforward, as outlined in this article. Utilizing technology and understanding consumer behavior will help you achieve new milestones in revenue.