The most detailed guide on how to log in to SmartBanking BIDV on your new phone

SmartBanking BIDV is an online service that brings many interesting and convenient experiences to customers using BIDV’s banking services. However, when you lose your phone or get a new one, how do you log back into your account on a different device? Don’t worry, in this article, FPT Shop will reveal to you 02 ways to log into SmartBanking BIDV on a new phone, so let’s follow along!

About SmartBanking BIDV

SmartBanking BIDV is a new generation digital banking service developed by BIDV. It was created to replace Mobile Banking and Internet Banking, providing you with excellent experiences with modern features and a user-friendly interface.

With SmartBanking BIDV, you can use a range of available services from the bank such as opening an account online, online savings deposits, online money transfers, anytime, anywhere without having to go to a branch or transaction office. In addition, you can also enjoy new services released on the system through smart devices connected to the internet.

Can I log into SmartBanking BIDV on a different device?

Logging into SmartBanking BIDV on a different device means that your BIDV account is logged into the SmartBanking BIDV digital banking service via a new device/phone. Previously, BIDV stipulated that customers could only log in and use the BIDV SmartBanking service on one single device/phone. However, now, with advanced security technologies, BIDV allows an account to be logged in on multiple different devices to increase convenience while still ensuring the security and safety of your account.

Therefore, in the case of losing your phone, the phone being broken, wanting to switch to using another device, or if you have multiple phones and want to use this digital banking application on those devices, it is completely possible. Logging into this new device will also send a notification to your account to ensure security.

02 Ways to log into SmartBanking BIDV on a new phone

Currently, you can log into SmartBanking BIDV on a new phone using one of the two following methods:

Go to BIDV branch, transaction office

The branch, transaction office is where you can solve all user problems with the products and services that the bank provides. Therefore, when you want to log into SmartBanking BIDV on a new device, you can go to the nearest transaction counter of BIDV to get support. This method takes time and effort, but it ensures that the login process is done effectively, accurately, and safely.

Step 1: Bring your personal documents to the nearest BIDV branch, transaction office.

Step 2: Get a waiting ticket and wait for your turn, then move to the employee’s desk.

Step 3: Present your request to log into SmartBanking BIDV on a new phone and submit your personal documents for the employee to check and verify the account information.

Step 4: The bank employee will guide and provide a new password, and you can log into your BIDV account on the new phone as normal.

Log in via eKYC authentication method

BIDV has now applied the electronic identification – eKYC authentication method. It allows you to log in or reset your password on a new device at home without having to spend time going to the bank’s transaction counter. However, this method requires you to have some understanding of technology.

Step 1: First, you need to enable the Login/Forgot password feature on a different mobile device of the SmartBanking BIDV application according to the following sequence:

• Update the latest version of SmartBanking BIDV and log in on the device you are using.
• Open the app > Access the Settings section > Select Login Settings > Turn on Login/Forgot password on a different device and follow the instructions on the screen.

Step 2: After that, you download the latest version of the BIDV SmartBanking application and log in with your password on the new phone.

Step 3: Enter the OTP code that the system sends to the registered phone number, and then proceed to verify your face according to the instructions.

Step 4: After a successful face verification, you can set up and activate the OTP code to continue using SmartBanking BIDV on the new device.

Notes when logging into SmartBanking BIDV on a new phone

During the process of logging into SmartBanking BIDV on a different device, you need to pay attention to the following:

• Make sure that the BIDV app is the latest version downloaded from the App Store (for iOS) or CH Play (for Android) to ensure credibility and safety.
• The phone logging into SmartBanking BIDV must meet the application’s storage requirements and have an Android operating system from 6.0 or higher, or iOS from 9.0.
• If you forget your password, you can ask the teller at the transaction counter for assistance, or choose the Forgot password feature when logging in and follow the instructions.
• When choosing to log in with an electronic identification, you need to choose a place with sufficient light to use. With that, the process of verifying documents and facial recognition can happen quickly and conveniently.
• The personal documents registered and provided to BIDV must be issued by the Vietnamese government.

How to lock SmartBanking BIDV account when you lose your phone

In the case of losing your phone or suspecting that your personal information has been stolen, you can request to lock your SmartBanking BIDV account by going to the nearest branch of the bank or calling the BIDV hotline for quick and timely support.

Later, when you want to use the service on a new device, please bring the personal documents that you used to register the account to the nearest branch or transaction office of BIDV bank to request to reopen your SmartBanking BIDV account. During the process of unlocking, you need to perform additional procedures as required. After that, BIDV will provide a new password and you can log back in and use it as normal.

Some common questions about logging into SmarBanking BIDV

Is there a fee for logging into SmartBanking BIDV on a new phone?

The answer is NO. Although BIDV does not encourage this due to wanting to ensure the security of your account, if necessary, you can still log into the application on a different device completely free of charge.

What to do if I forget the password of my SmartBanking BIDV account on my old phone?

If you forget the password of your SmartBanking BIDV account, you can completely retrieve it through either of the following ways:

• Method 1: Go to the nearest branch or transaction office of BIDV to get assistance from a bank employee.
• Method 2: If the login name is not locked, you can enable the Forgot password feature when logging into your SmartBanking BIDV account and follow the instructions in the article What should you do to recover your BIDV SmartBanking password?

Why is logging into SmartBanking BIDV unsuccessful?

There are many reasons why logging into SmartBanking BIDV on a new phone may not be successful.

• Incorrect login information: You need to double-check if the login name and password you entered are correct. Pay attention to the Vietnamese input method, uppercase/lowercase mode, as they can lead to incorrect information input. It is best to select the eye icon at the password entry line to control the accuracy.
• Deviation from the application’s time: If you log in with the correct username and password but still get an invalid result, it is because the device’s setting time deviates from the time of the application. In that case, delete the app, enable Automatic sync on iOS or select Automatic date & time by network on Android in the Date & time settings of your phone. Then, reload the app and log in as normal.
• Failed document confirmation and face recognition: When enabling the Login/Forgot password on a different mobile device, you have performed document confirmation and face recognition but failed. This will result in an error when logging into the account on a new device.
• Low-end phone: The SmartBanking BIDV application requires a mobile device with an Android operating system from 6.0 or higher, or iOS from 9.0. If your phone is old and has a low operating system, you cannot access or log in to the app.

Conclusion

So, FPT Shop has instructed you on the 02 ways to log into SmartBanking BIDV on a new phone. Hopefully, through that, you can successfully access your BIDV account on different devices.