Using Virtual Assistant on My Viettel to Get Timely and Accurate Support

By utilizing the virtual assistant on My Viettel, users of the Viettel network will receive the fastest and most comprehensive support.

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With the virtual assistant on My Viettel, users can use extremely fast and accurate features and utilities. Fill out the promotion inquiry form of the subscription, top-up/withdraw money, Viettel++, Hot Program… The virtual assistant on Viettel will be extremely useful, helping you no longer have to search for information on the internet or look it up by calling the switchboard.

How to use the virtual assistant on My Viettel

First, you need to check if the My Viettel application on the phone has been updated to the latest version or not by going to the app store and updating it (if available).

Step 1: Open the My Viettel app and log in with your phone number. Then, select the virtual assistant icon in the bottom right corner of the screen.

How to use the virtual assistant on My Viettel 1

Step 2: At this point, the virtual assistant interface with the supported categories will appear, you select the corresponding category you want to use. Or, you can enter the content you want support for in the Enter Support Content box and click Send.

How to use the virtual assistant on My Viettel 2

Step 3: Then, the virtual assistant will provide more specific categories for you to choose from, follow the instructions and choose the correct category you desire.

How to use the virtual assistant on My Viettel 3

Now, Viettel users will be supported conveniently and quickly through the virtual assistant. We hope you will have the best experience using this guide, FPT Shop wishes you success.

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Frequently asked questions

A Virtual Assistant is an artificial intelligence-powered digital helper that can assist users with a variety of tasks, such as scheduling appointments, sending emails, providing reminders, and offering customer support.

My Viettel users can easily access their Virtual Assistant by dialing *123# and selecting the ‘Virtual Assistant’ option. This will launch an interactive menu where users can ask questions, seek assistance, and receive timely and accurate support.

The Virtual Assistant on My Viettel offers several advantages. Firstly, it provides 24/7 availability, ensuring that users can get assistance at any time of day. Secondly, the Virtual Assistant offers personalized and tailored responses, learning from user interactions to provide more accurate and context-aware support over time. It also offers convenience, as users can access it directly from their phones without the need for an app or internet connection. Additionally, the Virtual Assistant respects user privacy and ensures secure data handling.

Yes, the Virtual Assistant on My Viettel is multilingual and can understand and respond in both Vietnamese and English. This makes it accessible to a wider range of users and ensures that language is not a barrier to receiving support.

The Virtual Assistant on My Viettel is designed to provide timely and accurate information. It draws its responses from a vast knowledge base and is continuously updated and improved based on user feedback and interactions. The Virtual Assistant also learns from user queries, adapting its responses to offer more relevant and reliable information over time.