Technology

What are the main reasons to look up MB Bank transaction codes? Discover 5 accurate and fast methods.

Looking up MB Bank transaction codes will help you determine whether your recent transaction was successful or if any issues occurred. Currently, MB Bank offers multiple methods for customers to access this information, such as through the MB Bank mobile app, SMS messages, and customer service hotline.

Administrator

19 February, 2024

After every successful transaction made through MB Bank, the system will send a reference code called the MB Bank transaction code. So how do you look up MB Bank transaction codes? FPT Shop will help you find out in this article.

What is an MB Bank transaction code?

An MB Bank transaction code is a reference code that the bank sends after any financial transaction is made. This code can help customers identify that the transaction has been successfully completed and keep track of their previous transactions at the MB Bank system.

All transactions that you make on the MB Bank system, such as money transfers, cash deposits, bill payments, and online savings deposits, all come with a unique transaction code that does not repeat.

Typically, the transaction codes of most banks will have the format FTxxxxxxxx. However, for MB Bank, the transaction code will consist of 16 numeric characters. If you need this type of code, it is also very easy to look it up.

Is the MB Bank transaction code the same as the OTP code?

In reality, many people confuse the MB Bank transaction code with the OTP code, but these are two completely different codes, not only in structure but also in functionality. Specifically:

OTP code (One-Time Password)

Also known as a verification code or confirmation code, a one-time password used for transactions. This code is sent to users through email or SMS messages before the transaction is successfully completed.
The OTP code usually consists of 6 digits and is valid for a short period, typically 30 – 60 seconds. If it exceeds the time limit, you will have to use another OTP code.
Only when you enter this code correctly can you complete the transaction.

MB Bank transaction code

It is a series of 16 numeric characters provided by the bank after a successful transaction. All transactions related to accounts and cards such as money transfers, cash deposits, bill payments, online top-ups, card swipes on POS machines, online payments, etc., all have a transaction code.
Through the transaction code, customers can check their transactions at any time.
It serves as evidence that your account/card has had transactions such as withdrawals or deposits.

What is the purpose of looking up MB Bank transaction codes?

Since the transaction code is sent after a successful transaction, sometimes users don’t care about it. However, in some cases, this code is very important, and you need to look it up, such as:

When you want to check if a transaction has been successfully completed.
Sometimes, the transaction process encounters errors, where your money is deducted, but the recipient has not received it. In this case, you need to check the transaction code to confirm the details of that transaction and prove that the transaction has been successful.
The next case is when you see your account being deducted, but you have not made any transactions. In that case, you also need to look up the transaction code to find out the exact reason.

5 simple ways to look up MB Bank transaction codes

Because few people pay attention to transaction codes, they don’t know how to look them up. Currently, MB Bank provides customers with various lookup methods to suit each individual. Below are details of 5 ways that you can refer to.

1. Look up MB Bank transaction codes through Internet Banking

Currently, it can be said that all banks provide Internet Banking services to support customers in checking and managing their bank accounts easily. MB Bank is no exception. Through MB Bank’s Internet Banking, you can quickly access account information, perform online payment transactions, look up transaction codes, and much more.

The advantage of this method is that you can perform it on multiple devices, not only phones but also tablets and laptops, as long as there is an internet connection.

To look up MB Bank transaction codes through Internet Banking, follow these steps:

Step 1: In your web browser, access MB Bank’s homepage via this address > Under the Digital Bank section, choose Personal (if you are a personal customer) or Business (if you are a business customer).

Step 2: Log in to your account by entering the information including Username, Password, then enter the Verification code into the empty box and click on the Login button.

Step 3: After a successful login, select the Account information section > Choose Account transactions.

Here, all transactions that you have made previously will be displayed. Just select the transaction you want to check to see the transaction code.

2. Look up MB Bank transaction codes on the MB Bank app

If you are using a smartphone, the best way is to look up the codes on the available MB Bank app. For many people, the app interface will be familiar and easier to use. The MB Bank app also allows users to check account information, perform transactions, check transaction codes, and integrate many other useful features.

To check MB Bank transaction codes on the app, follow these steps:

Step 1: Access the MB Bank app and log in to your account by entering the Username, Password, and clicking on Login.

Step 2: In the app’s home interface, select the View account section.

Step 3: Then, choose the Source account section.

In the source account section, scroll down and select the transaction you want to look up. Here, you will see the transaction code information.

3. Look up MB Bank transaction codes via SMS messages

In addition to Internet Banking, you can also subscribe to MB Bank’s SMS Banking service to receive information about transactions that have been successfully completed. With this service, there is no need for an internet connection, and the bank will proactively send messages to you about completed transactions.

To look up MB Bank transaction codes via SMS Banking, check the messages that MB Bank sends to you. Note that you need to use the phone number you used to register for the SMS Banking service.

4. Look up MB Bank transaction codes via customer service hotline

Another way to look up MB Bank transaction codes is to call the MB hotline. This is an advisory and customer support channel that operates 24/7. Pick up your phone and call 1900 545426. When you reach the hotline, provide information such as your name, ID card number, account number, etc. Then, the hotline assistant will help you look up the transaction code.

Note: Avoid contacting the hotline during peak hours. If the line is busy or you cannot reach them, wait for another time and call again.

5. Look up MB Bank transaction codes at a branch

The MB Bank branch is where customers can go for all support requests. If none of the above 4 methods are suitable, you can go directly to the branch to get assistance.

The downside of this method is that it takes time to travel and wait if there are many other customers at the branch. However, you will receive the most detailed support and guidance.

Step 1: Go to the nearest MB Bank branch. When you go, make sure to bring your ID card or passport to verify your account.

Step 2: When you meet the bank teller, inform them that you want to look up a transaction code.

Step 3: The bank teller will ask you to provide personal information, identity documents, and some questions related to your transaction.

Step 4: After that, the MB teller will verify the information. If it is correct, they will help you look up the transaction code you need.

Are there any fees for looking up MB Bank transaction codes?

Each method of looking up MB Bank transaction codes has its own advantages and disadvantages. When performing the lookup, MB Bank does not charge any fees as this is a basic utility to support customers in using the service.

However, if you call the hotline or send text messages via your phone SIM card, you will have to pay a fee to the network provider. Specifically, the fees are as follows:

Looking up at the branch: Free.
Looking up on Internet Banking: Free.
Looking up on the MB Bank app: Free.
Looking up via SMS: 1,500 VND/message.
Looking up via hotline: 1,000 VND/minute.

Can MB Bank transaction codes be deleted?

These transaction codes are stored on the MB Bank system, so even bank tellers cannot delete them. As for customers, if you see too many messages containing transaction codes that you don’t need, you can delete the messages. Likewise, on Internet Banking and the MB Bank app, you can delete unnecessary transaction lookup records. After deleting, if you want to look up the transactions again, you can contact the hotline or go to the branch.

Conclusion

So, this article from FPT Shop has provided you with information about the function of transaction codes as well as detailed instructions on 5 ways to quickly and accurately look up MB Bank transaction codes. If you need this information, follow FPT Shop’s instructions to check right away.