Troubleshooting not Displaying or Missing Warranty on a Mac

In order to address the issue of your Mac not displaying or missing warranty information, it is important to note that if you have purchased your device from authorized Apple retailers such as FPT Shop or F.Studio, the product is guaranteed to be genuine and distributed in the Vietnamese market. Therefore, there is no need to panic. By following a few simple steps, you can easily update the warranty information for your Mac and ensure that it is fully covered. Now, let’s identify the root of this problem.

According to Apple, it may take up to 5 days for warranty information to be fully displayed on the homepage after activating a product. Additionally, if the Apple activation server is undergoing maintenance or experiencing an error, this may also prevent the information from being displayed.

There are a couple of common reasons why an Apple device may not be recognized by the system. One possibility is that the device has been inactive for an extended period of time, possibly due to being in inventory or being received as a gift but not used. In this case, the system may not recognize the device’s serial number. Another possibility is that the device is activated but not logged into an Apple ID account.

You can now have complete confidence that your Mac is free from any issues. The only remaining task is to update the serial number of the device on Apple’s system. To accomplish this, you have two options: you may seek assistance from the store where you originally purchased the machine, or you can send a copy of the purchase invoice directly to Apple’s support department for them to resolve the matter.

Guide to Resolving a Missing Mac Warranty

To ensure your consumer rights, we recommend reaching out directly to the store from which you made your purchase. This will allow you to receive the best possible after-sales support and determine the source of the issue.

There are two ways to accomplish this task. The second option allows you to handle it on your own with easy-to-follow steps:

1. Please prepare the purchase invoice with VAT, if applicable.
2. Please contact Apple’s free support hotline at 1800.1127 to report any issues or situations you have encountered. The hotline supports both Vietnamese and English languages.
3. Once the device and personal information have been verified, Apple will send you a form via email to securely submit your purchase invoice.
4. Please complete the following steps and wait for a period of 3-5 days to ensure that the warranty has been fully processed and activated.

Some notes

Note 1: This is the first note.

Note 2: This is the second note.

• Please ensure that the purchase invoice is legible, intact, and free from any markings or alterations.

• The Apple Vietnam hotline operates from 9 am to 5 pm, Monday to Friday.

• Issues with display or warranty can arise with any Apple device, though they are particularly common on Mac computers.

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