Technology

What is Shopee F02 error? Why is Shopee account encountering F02 error? Quick guide on 5 ways to fix it

Many users wonder what the F02 Shopee error is when they encounter it while using the application. This error occurs due to a violation of Shopee's policies, preventing you from logging into your account and continuing to buy and sell products. Learn more about the F02 error on Shopee through the following article!

Administrator

8 January, 2024

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In the era of online shopping like now, surely everyone has at least one online shopping app account such as Shopee, Lazada, TiktokShop, … During the shopping process, many users suddenly encounter error F02, their account is locked and cannot continue to log in but do not know how to handle it.

This article will help you understand what is the F02 error on Shopee. Why is Shopee account locked with F02 error and how to fix it quickly.

What is the F02 error on Shopee?

The F02 error on the Shopee app is an error that prevents users from logging into their Shopee account.

When a Shopee account encounters the F02 error, you will receive one of the following messages:

In case the buyer violates Shopee’s policies and regulations, the application will display the message: “Login unsuccessful (F02): You cannot log in because the account is showing unusual signs. Please refer to and comply with Shopee’s terms and conditions.”
In case the seller commits fraud, spam reviews, or provides false information about products, you will receive the message: “Login unsuccessful (F02): Your account is restricted because the system detects that you have engaged in invalid behavior to enhance the credibility of Sellers on Shopee. Please comply with Shopee’s terms and conditions.”

In addition, the application temporarily locks the Shopee account, preventing you from shopping, selling, or tracking the status of orders or any activity on the app.

If you are wondering whether you can receive goods when your Shopee account has the F02 error, the answer is No. You can only receive goods if your order has been confirmed, packaged, and shipped before your account is locked.

Causes of Shopee account F02 error

You already know what the F02 Shopee error is but wonder why you encountered the F02 Shopee error? When you violate certain regulations and policies of Shopee, the app will display the F02 error, specifically:

Using a fake or impersonating someone else’s account.
Engaging in fraudulent behavior such as placing fake orders, using Shopee accounts for scamming, taking advantage of 0đ orders, discount codes, buying and exchanging Shopee accounts,…
Spamming reviews or spamming too many junk mails.
Providing false information or reviews about products, services.
Engaging in defamation, insulting others, or promoting anti-State propaganda.

How to fix the Shopee F02 error?

To avoid encountering the F02 error and having your Shopee account locked, users need to comply with the regulations and policies of Shopee, use honest accounts, and stay away from fraudulent activities.

If you have not violated any of the above errors but your Shopee account still encounters the F02 error, follow the instructions below to fix it.

Check login information

Before logging into your Shopee account, you need to check all login information including: phone number or email address and password. When the information is correct, proceed with logging in again.

Check network connection

In some cases, the F02 error appears when users encounter network connection problems. Although rare, it can still happen. At this point, try exiting the app and restarting the network connection on your phone, as well as network-providing devices such as modems, routers.

Delete app data on your phone

This is also a way to fix the Shopee F02 error. Access the Settings section on your phone, select Apps, all installed apps will appear. You just need to select the Shopee app and Delete data to delete all data on the app.

Reinstall the app

If you don’t know what the F02 Shopee error is, the simplest way to fix any problems on the app is to uninstall the app from your phone and reinstall it.

The Shopee app is available for free download on both the App Store and CH Play, you just need to completely remove the app from your phone, proceed to download and log in again.

Download link for the app: iOS/ Android.

Contact Shopee hotline

If you have tried all the above methods but your Shopee account still encounters the F02 error and cannot log in, please contact the Shopee hotline 19001221 for advice. Inform the support staff about your account information, complaint about the error you encountered, and you will soon fix the F02 error on Shopee. The call fee for the Shopee hotline is 1,000 VND/minute.

However, this method can only be applied if the F02 error is caused by system errors or employees. If you violate Shopee’s policies and regulations, the chance of reopening your Shopee account is very low.

Conclusion

Above, FPT Shop has helped you understand what is the F02 Shopee error and how to handle it. To prevent the F02 error when using Shopee, please comply with all terms and conditions, policies of the app, provide accurate account information, and regularly update the latest version.