Technology

Why Calls in Zalo Do Not Appear on the Samsung Screen? The Fastest Solution

Samsung users have commonly encountered the issue of inability to display Zalo calls on their screens. This error could originate from factors such as call hiding settings, Do Not Disturb mode, or software conflicts. Refer to this article provided by FPT Shop for swift and effective troubleshooting techniques.

Administrator

6 May, 2024

Zalo is a popular social networking app that allows users to send messages and make calls for free. However, Samsung phone users may sometimes encounter an issue where Zalo calls do not appear on the screen. So, why do Zalo calls not show up on the Samsung screen? Are there any home remedies for this? Let’s delve into the details with FPT Shop below.

Why do Zalo calls not show up on the Samsung screen?

There could be several reasons why Zalo calls are not showing up on the Samsung screen. Here are some common causes:

Hidden call settings: Sometimes, users may have accidentally enabled the hidden call settings for Zalo. To check this, go to Zalo, select “Settings” or “Options,” then find the call settings and select “Show” or “Allow display.” This will ensure that calls are displayed on the screen.
Do Not Disturb mode enabled: If the phone is in Do Not Disturb mode, calls will not appear on the screen. Check the settings and turn off Do Not Disturb mode to allow calls to be displayed.
Software bugs or app conflicts: Zalo calls not showing up on the Samsung screen could be due to software bugs or conflicts with other apps. Try restarting the phone or force stopping and restarting Zalo to see if that resolves the issue.
Disabled notification settings: In some cases, Zalo may not have permission to display notifications on the screen. Check the phone’s settings and enable Zalo to show notifications.

How to fix Zalo calls not showing up on the Samsung screen

Restart the device

When you encounter the issue of Zalo calls not showing up on the Samsung screen, one of the most straightforward and effective ways to fix it is to restart your phone. Restarting the phone helps reset the system and apps, clears the memory, and resolves minor glitches. Here are the steps to restart Samsung devices:

Press and hold the power button on your phone for a few seconds until a power off menu appears on the screen.
Tap on the “Power off” option or the similar option provided for your Samsung model.
Once the phone has completely turned off, wait for a few seconds to let the processes finish.
Next, press and hold the power button again until the phone restarts completely.

Update to the latest Zalo version

If you’re experiencing the issue of Zalo calls not showing up on the Samsung screen, updating the app to its latest version may resolve the problem. First, make sure you have the latest version of Zalo installed on your Samsung phone. To check, go to Google Play, search for Zalo, and update to the latest version if available.

Once the update is complete, try making a call on Zalo to see if the issue has been resolved. If Zalo calls are still not showing up on the Samsung screen, refer to the other troubleshooting methods below.

Check Zalo’s app permissions on the phone

First, check if Zalo has the required permissions granted. To do this, go to Settings, then select Home screen and app permissions. Here, you can see a list of permissions that Zalo has been granted. If Zalo is not listed, restart your device and try again.

If Zalo has been granted permissions but is still not showing up on the screen, you can try clearing Zalo’s cache. To do this, go to Settings, select Apps, find Zalo in the list, and tap on Clear cache.

Conclusion

Zalo calls not showing up on the Samsung screen is a common issue faced by users today. Understanding the causes will help you troubleshoot the problem quickly and efficiently. Keep this article from FPT Shop handy and implement the solutions promptly if you encounter the issue of Zalo calls not showing up on the Samsung screen. We hope you can fix the error successfully.

Explore more:

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Frequently asked questions

There are several potential reasons for this, such as hidden call settings, Do Not Disturb mode being enabled, software bugs or app conflicts, or disabled notification settings for the Zalo app.

Try a number of troubleshooting methods: restart your Samsung device, update the Zalo app to ensure you have the latest version, check and adjust Zalo’s app permissions, clear the app cache, or try uninstalling and reinstalling the Zalo app.

The cause could be hidden within the call settings. Check if you’ve accidentally enabled the hidden call settings in Zalo and ensure calls are set to ‘Show’ or ‘Allow Display’. Do Not Disturb mode on your phone may also be the reason, so ensure it’s disabled.

If the problem continues, it may be a more complex technical issue. You may need further assistance and guidance from Samsung or Zalo’s support team to identify and resolve the problem with your specific device and app configuration.