Technology

Why doesn’t TikTok allow payment upon receiving the item? Quick solutions in just a few seconds.

Many Tiktok users are puzzled by the fact that they cannot make payments upon receiving their orders. This concern is not limited to new users, as even seasoned Tiktok shoppers may encounter this issue. So, how can you address this problem? Look no further than the detailed guide provided by FPT Shop.

Administrator

11 March, 2024

According to the e-commerce report for the first half of 2023, Tiktok has risen to the 2nd position in terms of revenue in Q2/2023, only behind Shopee. This shows the popularity of this platform among users when shopping. However, some users encounter the issue of Tiktok not allowing payment upon delivery, causing inconvenience in the ordering process. So why doesn’t Tiktok allow payment upon delivery? How can we fix it? Let’s find out the details with FPT Shop below.

Why doesn’t Tiktok allow payment upon delivery?

Why doesn’t Tiktok allow payment upon delivery? There are several reasons leading to this situation. Some common reasons recorded from the feedback of many users are as follows:

Unverified account information or address on Tiktok.
Payment stage error. However, this reason originates from the Tiktok platform, making it difficult to fix on our own.
The product you purchased falls under the category which Tiktok does not support cash on delivery (COD) payment. Typical examples are high-value products such as smartphones or goods that require special safety measures for separate shipping methods.
The delivery address is not in the area where payment upon delivery is applicable.
The seller has not activated the payment upon delivery feature.
Your Tiktok account has been locked from using the payment upon delivery feature.

The reasons listed above are the answers to the question of why Tiktok doesn’t allow payment upon delivery. Understanding these reasons will help you handle the situation effectively.

How to fix Tiktok not allowing payment upon delivery

In addition to the question “Why doesn’t Tiktok allow payment upon delivery?”, many people are also interested in simple solutions. After understanding the reasons above, let’s see which case you fall into and apply the appropriate solution. Here are some ways to fix Tiktok not allowing payment upon delivery that you can refer to.

Add payment method through card

If you cannot use the cash on delivery (COD) payment method, switch to card payment. In particular, Tiktok is very “favorable” to users making payment by card by offering a series of deep discount codes.

To add a card payment method, follow these steps:

Step 1: Access the Tiktok application > Tap on the “Profile” section > Select the “Three horizontal lines” icon.

Step 2: Tap on “Settings and Privacy” > Select “Orders”.

Step 3: Tap on “Manage payment methods” > Select “Add debit card or credit card”.

Step 4: Fill in your credit/debit card information as displayed on the interface > Tap “Confirm”.

Activate cash on delivery payment

To activate cash on delivery payment, you need the support from the seller. Therefore, if you want to enable cash on delivery payment, contact the seller.

To contact the seller quickly, send them a message directly through the “Chat” feature on the shop’s personal page. Once the seller agrees, you will be able to use cash on delivery payment. However, if they don’t agree, your only option is to change the payment method.

Ask for support from Tiktok Shop

If you find that your account has been locked from using the payment upon delivery feature, contact the Tiktok Shop hotline for support. Usually, if you violate the set limit too many times, your cash on delivery payment feature will be locked. Therefore, think carefully before making a purchase to avoid this situation.

To contact Tiktok hotline, you can send an email to [email protected]. However, this method takes a considerable amount of time and effort. Tiktok needs to consider the extent of your violation. Therefore, the most optimal solution is to pay by card.

Some risks of paying upon delivery on Tiktok

In addition to the remarkable advantages of not having to make immediate payment and being able to refuse the delivery if counterfeit or fake goods are detected, the cash on delivery payment method also has limitations. Some risks of paying upon delivery on Tiktok for both sellers and buyers are as follows:

For sellers: Many customers place orders but do not pick up the goods.

For buyers:

Unable to check the goods upon delivery.
The seller may deliver the wrong product or poor quality goods.
The selling price may not be accurate compared to the actual value of the product.

Frequently asked questions

TikTok does not allow payment upon receiving the item as a safety precaution to protect both buyers and sellers. This policy helps ensure that transactions are secure and that sellers deliver the promised goods or services. By holding payments in escrow until both parties are satisfied, TikTok helps create a trustworthy environment for its users.

This policy benefits both buyers and sellers by reducing the risk of fraud and ensuring a safe transaction. For buyers, it provides peace of mind knowing that their payment is protected and they will receive the item as described. For sellers, it helps build trust and credibility, as buyers can feel confident in making purchases. It also encourages sellers to provide quality goods and services to ensure buyer satisfaction and prompt payment release.

When a buyer is interested in an item, they can initiate a payment through TikTok’s secure payment system. The payment is held in escrow by TikTok until the buyer confirms receipt and satisfaction with the item. Only then is the payment released to the seller. This process helps ensure that both parties fulfill their obligations and promotes a positive and safe transaction experience.

In the event of a dispute or issue, TikTok offers a resolution process to help facilitate a fair outcome. Buyers and sellers can communicate directly through the platform to resolve any problems. If a resolution cannot be reached, TikTok may step in to mediate and help find a solution. This might include refunding the buyer, releasing the payment to the seller, or taking other appropriate actions.

The payment process on TikTok is generally quick and efficient. Once a buyer initiates the payment, the seller will typically receive the funds within a few business days after the buyer has confirmed receipt and satisfaction. The exact timeframe may vary depending on the payment method used and the individual circumstances of each transaction.