Why Your iPhone Isn’t Working: Discover the Reasons and Get 8 Effective Solutions

Many iPhone users often encounter the frustrating issue of their device becoming unresponsive. This can be a temporary or permanent problem, depending on various factors. To quickly and effectively address this issue, FPT Shop offers you the following article for reference.

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iPhone is not permanently or temporarily available (also known as iPhone unavailable) which makes many people encounter difficulties when using their phones and have a bad experience. In today’s article, FPT Shop will help you understand the causes as well as some ways to handle when your iPhone encounters this phenomenon.

Causes of iPhone Unavailable Error

iPhone Unavailable is a condition that many people encounter, often occurs when users enter the wrong password too many times. In this case, the screen of the iPhone may display black with the message “iPhone Unavailable” and a countdown clock.

Some causes of iPhone being permanently or temporarily unavailable depending on specific situations are:

iPhone has a black screen

This is a phenomenon where the iPhone displays a black screen, without icons or images, sound as usual.

Causes:

  • iPhone is out of battery or the device is power off.
  • Broken iPhone screen or damaged screen cable.
  • Software or operating system error on the iPhone.

iPhone cannot connect to Wi-Fi

In this case of iPhone Unavailable, the phone cannot connect to Wi-Fi networks as usual, even when there is Wi-Fi network available and the correct Wi-Fi password has been entered.

Causes:

  • Wi-Fi device encounters problems or lost connection.
  • Incorrect Wi-Fi network configuration or iPhone has network connection issues.
  • Software error or Wi-Fi router error on the iPhone.

iPhone cannot connect to iTunes

The iPhone suddenly cannot connect to iTunes on the computer.

Causes:

  • Connection cable has issues or is incompatible.
  • USB port on the computer encounters problems, not working.
  • iTunes is not installed or not functioning properly.
  • Software error on the iPhone or on the computer.

iPhone cannot make calls

You cannot make any calls on the iPhone including emergency numbers.

Causes:

  • No network signal or weak network signal.
  • The phone is blocking calls or the airplane mode is turned on.
  • Software error or call settings on the iPhone.

Effective Solutions When iPhone is Unavailable

The condition of iPhone Unavailable causes a lot of inconvenience for users, especially when they need to communicate and exchange important information. There are many reasons that make the iPhone Unavailable so there are also many solutions that you can consider applying when encountering this phenomenon. Here are 8 effective ways to troubleshoot the iPhone Unavailable condition that can help you.

Turn off and restart the iPhone

Turning off and restarting the iPhone is a common troubleshooting solution that can be applied to many errors on the iPhone, including when the phone is Unavailable.

How to turn off the iPhone:

Step 1: You press and hold the Power button (Power button) along with the Volume Down button for a few seconds.

Step 2: At this point, you will see the power off slider appear on the phone screen, you slide the slider to the right to complete the process of turning off the iPhone.

How to restart the iPhone:

Step 1: When the iPhone is turned off, you press and hold the Power button or the Volume Up button for a few seconds.

Step 2: The phone screen displays the Apple logo as the iPhone is restarting, you just need to wait a few more seconds and try unlocking it with the previously set password.

Remove the SIM card on the iPhone for checking

When the iPhone is Unavailable, you can remove the SIM card on the phone to check and resolve this problem in certain cases. However, with this method, you should note that the Unavailable iPhone condition is often related to entering the wrong password multiple times or issues related to the phone’s password, so removing and reinserting the SIM card is not a solution for all cases.

Unlock the iPhone with Tenorshare 4uKey Unlocker

Tenorshare 4uKey Unlocker is an effective solution for Unavailable iPhones, it is fast and can be applied whenever the phone encounters password or security issues. The steps are as follows:

Step 1: You download Tenorshare 4uKey Unlocker app on your laptop or desktop computer.

Step 2: You connect the iPhone to the computer via a compatible USB port.

Step 3: When the connection is successful, the basic information of the iPhone will be displayed on the computer screen. At this point, to troubleshoot the Unavailable iPhone condition, you select the type of phone issue and wait for the application to work.

Use Find My iPhone feature

Activating the Find My iPhone feature can help you effectively solve the problem of Unavailable iPhone. With this method, all data on the iPhone will be erased so you need to consider before proceeding.

Step 1: You access Apple’s website and log into your iCloud account. When login successfully, you select “Find iPhone” to continue.

Step 2: At this point, you will see the list of “All Devices” displayed on the screen. Then you find and select the iPhone that is encountering the Unavailable condition.

Step 3: You select “Erase iPhone” to erase all data on the phone, resolving the Unavailable iPhone condition.

Apply the iPhone erase feature

In addition to using the Find My iPhone feature, you can also use the new Erase iPhone feature, which is updated for devices using iOS 15 and above.

Step 1: When you see that the iPhone is Unavailable, you will notice a Erase iPhone icon in the lower right corner of the screen.

Step 2: You tap on the Erase iPhone icon and the phone screen will switch to the next interface.

Step 3: Finally, you enter your password to confirm the completion of the iPhone erase process.

Use iTunes

iTunes can be one of the ways to help you solve the problem of Unavailable iPhone very effectively. Here are the steps to use iTunes to fix this error.

Step 1: You access iTunes on the iMac computer to connect to the iPhone as instructed on the computer screen.

Step 2: You click on the Summary icon in the top toolbar of the iTunes interface, at this point you will see the information of the iPhone displayed.

Step 3: You select Restore Backup to restart the data and fix the Unavailable issue on the iPhone.

Check the mobile network or the Internet connection

When you encounter the Unavailable iPhone error, you should check the mobile network or internet connection because this may be the cause that the phone encounters this condition, especially when the phone requires authentication or displays issues related to online services.

Take the iPhone to the store for repair

If applying the above methods does not help the iPhone fix the Unavailable error, it is best to take the phone to a reputable store, warranty center, or repair center for assistance in identifying and resolving this error.

Duration of iPhone Unavailable

The lock time and the maximum number of wrong password entries can be changed on each device. The following information will help you understand more about the causes, duration of the iPhone being permanently or temporarily unavailable.

  • iPhone Unavailable for 1 minute: This may occur when you have continuously entered the wrong password and the phone has automatically locked for 1 minute to ensure safety.
  • iPhone Unavailable for 5 minutes: After the iPhone becomes Unavailable for 1 minute, if you continue to enter the wrong password, the phone will temporarily lock for 5 minutes as a security measure.
  • iPhone Unavailable for 15 minutes: This happens when the user enters the wrong phone password multiple times continuously for a period of 5 – 15 minutes. This action makes the iPhone Unavailable for 15 minutes to prevent unauthorized, insecure access.
  • iPhone Unavailable for 60 minutes: If you continue to enter the wrong password continuously, the iPhone will automatically lock temporarily for 60 minutes for stronger security, preventing unauthorized access.
  • iPhone Unavailable permanently: This case occurs when the user enters the wrong password too many times and the phone cannot unlock the screen after it has been temporarily locked, leading to the iPhone being permanently locked.

Conclusion

Above are the main causes and some ways to help you troubleshoot the Unavailable iPhone phenomenon, hoping to be helpful to you when accidentally encountering this condition. However, to save time and avoid risks due to incorrect implementation, you should take your phone to reputable stores to be supported in identifying and resolving this error.

Frequently asked questions

There could be various reasons why your iPhone isn’t functioning properly. Some common issues include a depleted battery, software glitches, hardware malfunctions, liquid damage, or issues with the operating system. To troubleshoot, you can try basic steps such as restarting your iPhone, updating iOS, or restoring it via iTunes.

Here are some simple troubleshooting techniques:

– Restart your iPhone: Sometimes, a simple restart can fix minor glitches.

– Update iOS: Ensure your iPhone is running the latest iOS version, as updates often include bug fixes and improvements.

– Check for hardware damage: Inspect your iPhone for any physical damage, especially liquid damage indicators, which appear as red marks in the SIM tray area.

– Restore via iTunes: If issues persist, connect your iPhone to a computer with iTunes and perform a restore. This will erase your data, so ensure you have a backup beforehand.

iPhone freezes could be due to several factors, including outdated software, a full storage capacity, or a malfunctioning app. To resolve this, try updating iOS, freeing up storage space, or force-quitting apps that might be causing the issue. If the problem persists, consider performing a factory reset, but back up your data first.

If your iPhone won’t turn on, start by checking the battery status. Connect your iPhone to a charger and let it charge for at least 30 minutes. If there’s no response, try performing a hard reset by pressing and holding the power and volume buttons simultaneously until the Apple logo appears. If issues persist, there might be a hardware problem, and you should consider taking it to an Apple Store or authorized service center.

Software glitches can often be resolved by updating iOS or performing a fresh install via iTunes. If issues persist, you might need to put your iPhone into recovery mode and restore it. Before performing any software-related fixes, ensure you back up your data to avoid loss.

Liquid damage indicators will turn red if your iPhone has been exposed to moisture. If your iPhone gets wet, turn it off immediately and do not attempt to charge it. Instead, gently pat it dry and place it in a container of uncooked rice or silica gel packets for at least 24 hours to absorb any moisture. Do not turn on your iPhone until you’re certain it’s completely dry.

A full storage capacity can cause performance issues. To free up space, delete unnecessary apps, photos, videos, and old messages. You can also offload apps you don’t use often by going to Settings > Apple ID > iCloud > Manage Storage. Additionally, consider using cloud storage services like iCloud or Dropbox to store photos, videos, and documents.

To keep your iPhone running smoothly, regularly update iOS, delete unused apps, and clear cache and temporary files. Use only authorized charging cables and accessories to avoid hardware damage. Also, consider using a protective case and screen protector to safeguard against physical damage.

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