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The New Member Tier Policy Announcement 2024: Unveiling an Enhanced Shopping Experience

We are thrilled to announce our new and improved 2024 membership policy, effective from April 1, 2024. This policy has been designed with our valued customers in mind, offering a rewarding experience for those who shop and accumulate points with us.

Administrator

11 July, 2024

To enhance our customers’ shopping experience, we are introducing a new membership tier system for 2024, offering more benefits and rewards when shopping and earning points with us.

1Effective Date: Applicable from April 1, 2024

2Program Details:

Member Tier

Eligibility: All customers who shop and earn points with us.

Benefits:

Free shipping for orders over 100,000 VND (*)
Quarterly gift vouchers with purchases over 2 million VND (**)
Earn 1% points on every purchase at Bach Hoa Xanh

V.I.P Tier

Eligibility:

Spend and earn points worth 5 million VND.
Have 10 purchase days with us in a quarter

Benefits:

Free shipping for orders over 100,000 VND (*)
Quarterly gift vouchers with purchases over 2 million VND (**)
Earn 1% points on every purchase with us
Enjoy exclusive brand privileges

(*) Free delivery for orders over 100,000 VND within a 3km radius
Free delivery for orders over 200,000 VND within a 5km radius

(**) Receive 20,000 VND gift vouchers each quarter when spending between 2-5 million VND
Receive 20,000 VND and 30,000 VND gift vouchers each quarter when spending over 5 million VND

Notes:

1. Points are earned based on the total value of products in an order (excluding delivery fees, apartment delivery fees, gift vouchers, and other additional charges). For example, an order worth 100,000 VND will earn 100,000 points. (?).
2. Orders that are returned will not earn points.
3. VIP status will be updated immediately upon meeting the conditions. Membership tier will be updated on the first day of each quarter based on the points accumulated in the previous quarter.
4. Delivery fees are calculated based on weight for orders below 100,000 VND or 200,000 VND (?).
5. Free delivery promotions cannot be combined with other discounts or promotions.

Frequently asked questions

The New Member Tier Policy is a rewards program with enhanced benefits for our most loyal customers. It offers exclusive perks and a personalized shopping experience to members, based on their annual spending.

The policy divides members into different tiers based on their annual spending. Each tier has its own set of benefits, including exclusive discounts, early access to sales, and personalized recommendations. The higher the tier, the more benefits a member unlocks.

Gold tier members are those who spend over $1000 annually. They receive a dedicated personal shopper, priority customer support, and exclusive access to members-only events. They also enjoy a 10% discount on all purchases and free shipping on all orders.

Members can track their annual spending and benefits through their online account. The account will display their current tier status, the benefits they’ve unlocked, and their progress towards the next tier. It also provides easy access to exclusive member deals and personalized recommendations.

The new member tier policy will be implemented from January 1st, 2024. All existing members will be automatically enrolled in the program based on their previous year’s spending, and new members can start earning benefits right away.

We welcome all feedback and suggestions. Members can share their thoughts through our online feedback form, or by contacting our customer support team. We are committed to continuously improving our rewards program to deliver an exceptional shopping experience.