Following the receipt of the Department of Drug Administration’s (Ministry of Health) dispatch regarding the information on lot JY03, manufactured in 111022, of Hada Labo Perfect White 80g face wash not meeting the qualitative criteria for Vitamin E content, Rohto-Mentholatum Vietnam promptly collaborated with relevant authorities to initiate a product recall and inspection with the utmost priority given to consumer interests.
In response to this matter, Rohto-Mentholatum Vietnam, the importer of Rohto products, including the Hada Labo brand, issued the following statement:
“Hada Labo, a brand under the Rohto Pharmaceutical Group of Japan, with over a century of experience in the dermocosmetics field, is committed to harnessing efficacious ingredients that deliver direct benefits to the skin, ensuring compliance with all cosmetic quality standards as mandated by ASEAN regulations.“
Letter from Rohto-Mentholatum Vietnam
At this time, we, along with the Hada Labo brand, have completed the recall and inspection of the aforementioned lot and would like to assure: “We guarantee that all Hada Labo products with different lot numbers currently displayed and traded in the BHX system meet all cosmetic quality standards as required by ASEAN regulations.“
Our Announcement
Additionally, we will continue to accept and address requests for exchanges of the aforementioned lot JY03, manufactured in 111022, with an expiration date of 111025, with new products of the same type (without requiring a receipt or any other conditions) at our stores nationwide to safeguard our customers’ rights.
These are the official announcements from the Hada Labo brand regarding the Hada Labo Perfect White 80g face wash product in Vietnam that we would like to convey to you.
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