Shopee is an incredibly prominent e-commerce platform, not only in Vietnam but also on a global scale. It is presently regarded as one of the most well-known e-commerce platforms within Vietnam. Let’s delve into an overview of Shopee Express and its offerings.
1. A Comprehensive Look at Shopee Express Delivery Service
What is Shopee Express?
Shopee Express is the dedicated delivery service of the Shopee e-commerce platform. This service ensures that orders are delivered within 24 hours of successful pickup, catering specifically to orders placed and delivered within Ho Chi Minh City and Hanoi.
Shopee Express is the dedicated delivery arm of the Shopee e-commerce platform, offering timely and efficient services.
Shopee Express Services Explored
SPX Pickup Service
The SPX Pickup Service offered by Shopee Express stands out for its convenience, featuring a streamlined account creation process and flexible pickup date selection. This service guarantees that the driver arrives on time and can accommodate multiple order pickups in a single trip.
Cash on Delivery Service
- Shopee Express provides a free COD service for both Standard Orders (order value below 20,000,000 VND, excluding VAT) and Express Orders (order value below 3,000,000 VND, excluding VAT).
- Additionally, they offer a free fund transfer service, ensuring a seamless experience.
- Reconciliation and fund transfer to the sender occur on a regular schedule: Monday, Wednesday, and Friday every week.
Shopee Express provides a range of services, including the SPX Pickup Service and Cash on Delivery Service, to ensure customer satisfaction.
Cargo Insurance Service
The cargo insurance service offered by Shopee Express provides added peace of mind for customers, and the associated fees are structured as follows:
- For goods with a value (excluding VAT) less than or equal to 3,000,000 VND, the insurance fee is conveniently included within the postal service fee. The maximum compensation offered is up to 100% of the goods’ value, with an upper limit of 20,000,000 VND.
- For goods with a value (excluding VAT) exceeding 3,000,000 VND, a nominal fee is incurred. The cargo insurance service fee, in this case, is 0.5% of the goods’ value. The maximum goods value considered for calculating this fee is 20,000,000 VND. The maximum compensation remains competitive, offering up to 100% of the goods’ value, capped at 20,000,000 VND.
Return Service
- The return fee is set at a reasonable 50% of the original delivery fee.
- Return time is specified as 5-10 business days from the last unsuccessful delivery attempt, ensuring a timely resolution.
A Breakdown of Shopee Express Pricing
Standard Service Price List
| Intra-province (Within Hanoi, HCMC, or Danang) | Intra-province (Outskirts of Hanoi, HCMC, or Danang) | Intra-region (North, Central, or South) | Intra-region (Outskirts of North, Central, or South) | Special (Hanoi, HCMC, or Danang) | Special (Rural Areas) | Inter-region (North, Central, or South) | Inter-region (Rural Areas) | |
| Up to 0.5kg | 13,500 VND | 16,200 VND | 21,600 VND | 26,100 VND | 28,800 VND | 39,150 VND | 31,950 VND | 39,150 VND |
| Up to 1kg | 13,500 VND | 17,550 VND | 24,750 VND | 28,800 VND | 33,750 VND | 44,100 VND | 36,900 VND | 44,100 VND |
| Up to 1.5kg | 13,500 VND | 18,450 VND | 27,450 VND | 31,950 VND | 39,150 VND | 49,050 VND | 41,850 VND | 49,050 VND |
| Up to 2kg | 13,500 VND | 19,800 VND | 30,150 VND | 34,650 VND | 44,100 VND | 54,000 VND | 46,800 VND | 54,000 VND |
| Up to 2.5kg | 13,500 VND | 21,150 VND | 33,300 VND | 37,350 VND | 49,050 VND | 58,950 VND | 51,750 VND | 58,950 VND |
| Up to 3kg | 13,500 VND | 22,050 VND | 36,000 VND | 40,500 VND | 54,000 VND | 63,900 VND | 57,150 VND | 63,900 VND |
| Each additional 0.5kg | 1,800 VND | 1,800 VND | 2,700 VND | 2,700 VND | 6,300 VND | 6,300 VND | 6,300 VND | 6,300 VND |
| Delivery Time | N+1 Day | N+2 Days | N+2 Days | N+3 Days | N+3 Days | N+4 Days | N+3 Days | N+4 Days |
Note:
- The fee schedule outlined above is subject to change based on operational requirements and adjustments.
- The pickup and delivery times advertised apply to working days, Monday through Sunday, excluding public holidays. For deliveries destined for rural areas, an additional working day should be factored into the delivery timeline.
- Intra-region orders are defined as those with pickup and delivery addresses within the same region.
- Inter-region orders encompass scenarios where the pickup and delivery addresses span different regions. The North includes provinces and cities located north of Thanh Hoa Province, while the Central region covers coastal provinces from Thanh Hoa to Binh Thuan, along with the Central Highlands.
Shopee Express provides a detailed price list, ensuring transparency in their pricing structure.
Express Service Price List
| Distance (km) | Shipping Fee (VND/order) | Delivery Time (from pickup) |
| 0km to 3km | 17,000 VND | 1-2 Hours |
| 3km onwards | 5,000 VND/km | 1-2 Hours |
Note:
- Shopee Express maintains its free COD service for Standard Orders (order value below 20,000,000 VND, excluding VAT) and Express Orders (order value below 3,000,000 VND, excluding VAT).
- The free fund transfer service is also extended to this pricing structure.
- Reconciliation and fund transfer to the sender occur on a set schedule: Monday, Wednesday, and Friday.
Lunar New Year Holiday Note: The above pricing and services are subject to change during the Lunar New Year holiday period in 2023.
2. Tracking Shopee Express Orders and Waybills: A Multitude of Options
Shopee Express offers a range of channels to track orders and waybills, ensuring convenience and peace of mind for its customers. These channels include calling the hotline, sending an email to [email protected], or submitting a contact form via https://help.shopee.vn/vn/s/spxwebform.
Shopee Express offers multiple channels for tracking orders, ensuring customers can stay informed about their deliveries.
Quick Tip: For a swift and straightforward tracking method, consider using the contact form or hotline option.
3. Unraveling the Network of Shopee Express Post Offices
Locating Your Nearest Shopee Express Post Office
Shopee has strategically partnered with eight diverse delivery companies, including Shopee Express, to create an extensive delivery network.
Finding your nearest Shopee Express post office is made easy by downloading the attached file corresponding to the Shopee Express delivery company. This file will provide you with all the necessary details to pinpoint the closest post office.
A Comprehensive List of Shopee Express Post Offices
To access a detailed list of Shopee Express service points and delivery points, simply follow this link. This resource will empower you to locate the nearest Shopee Express post office with ease.
Shopee Express boasts an extensive network of post offices to support its efficient delivery services.
4. Frequently Asked Questions: Unraveling Common Queries
Clarifying the Shopee Express Hotline
The dedicated Shopee Express hotline is 19001221 (1,000 VND/minute). This hotline serves as a valuable resource for customers, enabling them to lodge complaints, track waybills, locate post offices, and more.
Demystifying Shopee Express Delivery Times
Shopee Express is renowned for its timely deliveries, often completing them by 9:30 PM, depending on the area and the coordination of their dedicated delivery staff.
The delivery timeline is influenced by the proximity of the order’s shop or warehouse address to the delivery address:
