Technology

A Quick and Convenient Guide to Buying on Lazada for New Online Shoppers

In this article, FPT Shop will guide you through the easy steps of buying products on Lazada. From accurately searching for the items you want to purchase to safely completing the payment and receiving the delivery right to your doorstep. You will be provided with an explanation of the buying process on Lazada to help you create a smart shopping plan.

Administrator

11 March, 2024

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You are someone who is passionate about online shopping and always looking for the best deals. Lazada and some e-commerce platforms like Shopee or Tiki with countless product options and promising services are perfect destinations.

In this article, FPT Shop will provide step-by-step instructions on how to shop on Lazada and some tips to shop online safely and save more.

How to Shop on Lazada via Mobile and Computer

How to Shop on Lazada via Mobile

To know how to place an order on Lazada via mobile, you can follow these steps:

Step 1: Firstly, download Lazada on your Android or iPhone. Open the Lazada app and log in to your existing Lazada account or create a new one if you don’t have one yet.

Step 2: Use the search function in the app to find the product you want to buy or you can scroll directly on the homepage to find the product you want to buy.

Step 3: Select the product you are interested in to see detailed information, images, prices, and reviews from other users.

Step 4: If you decide to purchase the product, press the “Add to Cart” button.

Step 5: Either select the cart icon or find the link to the shopping cart page to view and check the products you have selected. Click “Checkout” to proceed to the next step.

Step 6: After confirming the order information and delivery address, click the “Place Order” button to continue.

Step 7: Choose the payment method that suits you, it can be cash on delivery (COD) or online payment by credit card, e-wallet, or bank transfer. Lazada currently has many offers for e-wallets such as Momo or Zalopay. Therefore, you should link Momo with Lazada to receive the best offers.

Step 8: Remember to use the voucher provided by Lazada or the seller’s voucher in the “Voucher & Laz Bonus” section to receive discounted offers.

Step 9: After placing the order, you can track your order in the Lazada app to know when the order is confirmed and delivered. In the Account tab, select “Waiting for Delivery” > click the arrow icon to check the detailed delivery schedule. At this step, if the item has not been shipped, you can easily cancel the order on Lazada.

Step 10: Receive the product and rate it or return it if the product violates conditions like being in the wrong model, counterfeit, or broken during transportation, and many other reasons.

Shopping on Lazada through mobile is quite simple, and the operations on the phone are generally much more intuitive as users can easily scroll and switch between categories conveniently.

How to Shop on Lazada via Computer

Shopping on Lazada via computer is quite simple, and you can follow these simple steps on your personal computer to purchase an item:

Step 1: Open a web browser on your computer and access the official Lazada website with the address HERE.

Log in or create a Lazada account. If you already have a Lazada account, log in by pressing the “Login” button. If not, you can create a new account.

Step 2: Use the search bar on the website to enter the name of the product or type of product you want to buy. Alternatively, you can also browse directly on the homepage to find the product you want to buy.

Step 3: When search results appear, select the product you are interested in to see detailed information.

Step 4: On the product page, press the “Add to Cart” button to add the item to the shopping cart.

Step 5: Click the cart icon in the top right corner or a similar button on the website to check the items in your shopping cart.

Step 6: Confirm the shopping cart. Check the order information such as quantity, color, and size.

Step 7: Choose the payment method that suits you, whether it’s cash on delivery (COD), credit card, e-wallet, or bank transfer. At the payment page, click “See All” in the “Choose Payment Method” section.

You can choose the most convenient payment method

Additionally, you can apply accumulated Lazada vouchers to get additional discounts. Most Lazada vouchers require collection, especially Lazada accumulated vouchers, but some specific vouchers from loyalty programs, customer gifts will require manual input.

Step 8: After checking the order information and selecting the payment method, click the “Place Order” button.

Click the Place Order button to confirm the order placement

Notification after successfully confirming the order on Lazada

Step 9: You can track your order in the “Track Order” section on the Lazada website.

Order management page on Lazada

When the order is handed over to the carrier, you can click Details to check the shipping schedule before your order arrives

You can even know the name and phone number of the person who will deliver the goods to you for convenient communication regarding suitable delivery time

Step 10: Receive the product and rate it or return it if the product meets the return requirements. That’s how simple it is to shop on Lazada via computer, right?

Notes on How to Shop on Lazada Efficiently and Economically

If you are wondering how to shop on Lazada or any other e-commerce platform effectively and economically, there are some important notes you should remember:

Check Product Reviews

Before making a purchase, read reviews and ratings from other buyers to understand the product’s quality and user experience.

Verify Product Information before Buying

Make sure you have checked the detailed information of the product, including size, color, features, or technical specifications before making a purchase.

Compare Prices

A smart way to shop on Lazada is to always check the price of the product on Lazada compared to other shopping websites like Shopee or Tiki to ensure you buy the product at the most competitive price.

Track Return and Refund Policies

Read and understand Lazada’s return and refund policies. This will help you when you have any issues with the product after receiving it.

Check Shipping and Delivery Policies

Ensure you understand the shipping and delivery policies, including estimated delivery time and shipping fees (if any).

Check Seller’s Reputation

If you buy from a specific seller on Lazada, check their reputation by considering product ratings and seller information such as the time of joining the Lazada platform, chat response rate, cancellation and return rates.

Ensure Payment Security

Use secure and protected payment methods such as credit cards or e-wallets to ensure safety during the payment process. The safest way to shop on Lazada is to make advance payments to ensure your rights are protected rather than direct payment upon delivery, which sometimes involves fraudulent orders.

Moreover, electronic payment methods using e-wallets or credit cards offer special advantages such as discounts or refunds when payment partner companies have promotional programs.

Follow Deals and Promotions

Check Lazada’s offers, discount codes, and promotional programs as well as those from sellers to purchase products at the best-discounted prices. Participate in flash sale events or major discounts. At those events, you can buy products at a highly discounted price.

How to Resolve Common Problems When Shopping on Lazada

When shopping on Lazada, you may encounter some issues. Here are some ways to solve common problems:

Product Not as Described: Contact Lazada’s customer support department immediately to report the issue and propose solutions, including return or refund.
Delayed or Undelivered Orders: Check the order status online or contact customer support for detailed information on delivery time. If needed, the support team can assist in tracking the shipping process and provide the phone number of the carrier.
Defective or Faulty Products: A smart way to shop on Lazada is if you receive a defective or faulty product, take photos of the product’s condition and contact customer support to request a return or refund.
Not Satisfied with Product Quality: If you are not satisfied with the product quality, read Lazada’s return and refund policies and follow the process to request a return or refund.
Payment Issues: If you encounter payment issues, check the payment information, try again, or choose a different payment method. If the problem persists, contact customer support.
Not Satisfied with Customer Service: If you are not satisfied with the customer service, try contacting again or use alternative contact channels such as email or live chat.
Non-working Discount Codes: Check the terms and validity of the discount code or voucher. Sometimes, during major shopping events like 11.11 or 12.12, there may be glitches with using discount codes. Usually, you just need to exit and re-enter, but if the problem persists, contact Lazada’s support team.
Not Satisfied with Received Product: If you are not satisfied with the received product, check Lazada’s return and refund policies. Similar to the refund process on Shopee, users must submit a refund request on Lazada. Then you need to provide the reason, evidence of the item you want to return. After the platform confirms the appropriate request, you will send the item back to the shipper and receive a refund after a few days.

The problem resolution process may vary depending on Lazada’s policies and may take a few working days. Pay attention to filming the unboxing process before opening the item as evidence when making complaints or requesting a return if the item does not meet the requirements.

Frequently asked questions

Lazada is a trusted and popular e-commerce platform in Southeast Asia, offering a wide range of products at competitive prices. It provides a secure and convenient shopping experience with multiple payment options and easy delivery.

Creating an account on Lazada is simple and free. You can sign up using your email address or by connecting your Facebook account. Just click on the ‘Sign Up’ button on the Lazada homepage and follow the instructions.

Lazada offers a variety of payment methods for your convenience. You can choose to pay using credit or debit cards, online banking, e-wallets, cash on delivery, and even installment plans with certain banks.

To search for products on Lazada, simply type the product name or keyword into the search bar at the top of the homepage. You can also browse through different product categories or use the filters to narrow down your search results.

Lazada takes measures to ensure the authenticity of the products sold on its platform. Look for products with the ‘LazMall’ label, as these are sourced directly from the brands or authorized distributors. You can also check seller ratings, reviews, and return policies before making a purchase.

Lazada offers a flexible return policy that varies depending on the product and seller. Generally, you can initiate a return within a specified number of days from the delivery date. Make sure to check the individual product’s return policy before purchasing.

You can easily track your orders on Lazada by logging into your account and accessing the ‘My Orders’ section. Here, you’ll find details about your past and current orders, including the tracking information once the order has been shipped.

Lazada Wallet is a feature that allows you to store money in your Lazada account, making checkout faster and more convenient. Lazada Bonus is a form of cashback or rewards that you can earn from various promotions and use to offset your future purchases.

Lazada frequently offers discounts, vouchers, and promotions on a wide range of products. Keep an eye out for their campaign periods, such as the Birthday Sale or 11.11 Shopping Festival, to enjoy the best deals. You can also subscribe to their newsletter to receive exclusive offers.

Lazada Live is a live streaming feature that allows sellers to showcase their products and interact with potential customers in real time. As a buyer, you can watch these live streams to learn more about the products, ask questions, and even purchase the items directly from the live stream.