In recent years, the situation of spam calls on telecommunications networks has become complex and tends to increase. Many people have become victims of scams, as criminals disguise themselves as government agencies or organizations in order to steal users’ assets.
What should you do when you receive a scam call?
When faced with a scam call, many people wonder whether they should “buy time” or not. However, the answer to this question is no.
Scammers cannot obtain personal information from individuals solely through phone calls and “buying time”. However, during the conversation, individuals can easily be deceived, threatened, or slandered, resulting in unforeseen negative impacts and consequences.
What to do when facing a scam call?
When receiving a message or call that shows signs of fraud, the most important thing is to collect evidence by keeping the message or recording the call. After that, users need to report the incident to the telecommunications business that manages the subscription to request handling. At the same time, they should also provide evidence to the local police agency for processing according to the law.
When discovering a scam call or message, the most important thing is to remain calm and absolutely not to fulfill any requests from the perpetrator. In case the perpetrator threatens, users need to immediately notify the police so that they can coordinate the handling.
In addition, when receiving spam calls or calls with signs of fraud, users can call the number 156 to provide information about the incoming phone number and provide a description of the call according to the instructions from the customer care department.
They can also send a message reporting the scam call to the number 156 using the following syntax: V (phone number) (call content) send 156, or 5656 if it’s a spam call, and LD (phone number) (call content) send 156 or 5656 if it’s a scam call.
The filtering, verification, and response measures from the network operators will be implemented based on the information provided by users. At the same time, the information will be aggregated and notified to the state management agencies of the Ministry of Public Security and the Ministry of Information and Communications for timely processing.
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