Technology

Errors you cannot handle on TikTok orders and how to quickly resolve them for a smooth purchase

Order processing errors on TikTok can be frustrating for users. Many users are unable to place orders but are unsure of the reasons or how to fix them. Therefore, this article will compile the various order processing errors on TikTok Shop and provide solutions so that users can successfully purchase the items they desire.

Administrator

2 March, 2024

Many customers are currently experiencing issues with placing orders on TikTok Shop. So what are the reasons and how can you fix them? Follow the article below to resolve the issue of being unable to process orders on TikTok Shop.

What is the issue of being unable to process orders on TikTok?

TikTok is not only an entertainment platform but also provides online shopping features with many attractive offers through TikTok Shop. However, some users encounter the problem of being unable to process orders on TikTok. The following content will help you understand the reasons and solutions to have a smooth shopping experience.

TikTok Shop is a new feature on TikTok that allows you to watch videos and place orders online without leaving the app. If you are unable to place orders from TikTok Shop, it may be due to the following reasons:

Not old enough to place orders on TikTok Shop

According to TikTok’s regulations, accounts must be 18 years or older to be able to purchase items from TikTok Shop. If you are not of legal age, the system will notify you that your birth year does not meet the ordering requirements.

In this case, you can place orders using an adult’s TikTok account in your family.

Unstable network connection

To shop on TikTok Shop without encountering order placement errors, you should ensure a stable internet connection. If your wifi or 3G, 4G network connection is unstable, the ordering process will not be successful and the system may report a server error.

In this case, if you are using wifi, check if the modem is functioning properly. If you are using 3G or 4G network, check if you still have data and add more data to continue shopping on TikTok Shop.

TikTok app error

In addition to the above 2 issues, the TikTok app sometimes encounters errors or is being upgraded, which also leads to the inability to process orders on TikTok. To determine this reason, you can easily notice if people around you are also unable to place orders on TikTok Shop. You can wait for a few minutes for the system to resolve the issue or simply exit the app and place your order again.

Other errors when placing orders on TikTok Shop

Verification code not received error

There are various reasons why you may not receive a verification code message from TikTok Shop, such as:

Wrong phone number: In this case, you need to confirm and enter the correct phone number to receive the verification code.
App error: Due to the large number of TikTok Shop users, processing and sending verification codes may be delayed. In this situation, you need to patiently wait, but if the message does not arrive after a while, you can try other methods.
Phone error: In this case, you can restart your phone and check if you have received the verification code.

Cart not displaying error

A common error that prevents you from placing orders on TikTok Shop is that the cart is not displaying. The reasons are:

Not registered and updated enough personal information.
TikTok Shop account not linked to personal account.
TikTok Shop account is in private mode or products have not been approved.

To fix the cart not displaying error on TikTok Shop, follow these steps:

Check and link TikTok Shop account with personal account.
Check if the account is in private mode.
Products have not been approved.
Update TikTok app to the latest version to minimize errors.

Products not displaying error on TikTok Shop

One of the issues that sellers encounter on TikTok Shop is that the products are not displaying. The reasons may be:

Incomplete product information or image errors when posting, leading to products not being approved.
Products are labeled as counterfeit or fake and are reported negatively by TikTok users.
Newly posted products do not immediately appear on TikTok Shop.

To solve this problem, when posting products on TikTok Shop, you need to carefully read and follow the terms and instructions to ensure successful product approval.

In conclusion

FPT Shop has pointed out the errors that cannot be processed on TikTok Shop and appropriate solutions. To ensure a smooth shopping experience on TikTok Shop, in addition to updating the TikTok app, check the network connection or restart your phone to temporarily resolve the errors.

How to cancel an order on TikTok easily in case of placing the wrong one
Can you check the goods when buying on TikTok? Important notes when checking goods on TikTok

5G-supported smartphones

Frequently asked questions

There could be several reasons for this issue:

Wrong phone number: Double-check and enter the correct phone number to receive the verification code.
App error: Due to high traffic on TikTok Shop, there might be delays in processing and sending verification codes. Wait patiently, and if you still don’t receive the code after a while, try other methods.
Phone error: Restart your phone and check if you’ve received the verification code.

This issue could be due to the following reasons:

Incomplete registration and personal information: Ensure you’ve registered and provided sufficient personal details.
Unlinked TikTok Shop and personal accounts: Check if your TikTok Shop account is linked to your personal account.
Private mode or unapproved products: Your TikTok Shop account might be set to private, or your products might not have been approved yet.

To fix this, follow these steps: check and link your accounts, ensure your account isn’t in private mode, and update your app to the latest version.

There are a few potential reasons for this issue:

Incomplete or incorrect product information: Ensure you’ve provided all the necessary details and images for your products, following the guidelines.
Counterfeit or fake product labels: If your products are reported as counterfeit or fake by TikTok users, they may not be displayed.
Time delay for new product postings: Newly posted products might take some time to appear on TikTok Shop.

To resolve this, carefully read and adhere to the terms and instructions when posting products on TikTok Shop to ensure their approval.

To ensure a seamless shopping experience on TikTok Shop, follow these tips:

Update the TikTok app to the latest version to minimize errors.
Check your network connection and ensure it’s stable.
Restart your phone if you encounter errors to temporarily resolve them.

To easily cancel an order on TikTok in case of a mistake, follow these steps:

Open the TikTok app and go to your profile.
Find the order you want to cancel and tap on it.
Look for the option to cancel the order, which might be labeled as “Cancel Order” or “Change Order.”
Follow the prompts to complete the cancellation process.

Yes, it’s important to carefully inspect the goods before finalizing your purchase on TikTok. Here are some key considerations:

Product details: Read the product description, specifications, and reviews to ensure it meets your needs and expectations.
Seller reputation: Check the seller’s feedback and ratings to gauge their reliability and trustworthiness.
Payment security: Ensure the payment method is secure and that you’re making the purchase through authorized channels.
Return and refund policies: Understand the seller’s policies on returns and refunds in case you’re not satisfied with your purchase.