Unlock the secret to easily request a refund when shopping on TikTok Shop

If you have purchased items from TikTok Shop and are not satisfied with the quality or there is confusion about the product, you can easily return it for a refund. In this article, FPT Shop will guide you on how to get a refund when shopping on TikTok.


TikTok Shop is a familiar shopping channel for today’s consumers, especially young people. With clear process and reasonable prices, diverse products. Moreover, the refund policy is also a plus point that many people choose to buy. Here’s how to request a refund on TikTok Shop. Let’s find out!

How to request a refund on TikTok Shop

Step 1: You access the TikTok app > Click on the Profile section with the icon of a person at the bottom right corner > Click on the 3 horizontal lines icon at the top right corner.

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Step 2: Click on Settings and privacy > Select Your orders.

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Step 3: Click on Order > Select the order you want to refund.

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Step 4: Click on Request return/refund > Select the reason for returning the item > Click Continue. That’s it, you’ve completed the steps to request a refund on TikTok Shop, it’s simple, isn’t it? Now you just have to wait for the system to process and send a notification to you.

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Above are the steps to request a refund on TikTok Shop, which are very fast and help you return items that are not as advertised or misunderstandings. Wish you successful refund requests and have a great shopping experience.

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