Technology

Guide on how to easily check Viettel packages and answer related questions

Looking up Viettel packages is the process of checking the detailed information about the mobile package you are using. This helps users accurately understand the data capacity, calls, messages, etc. in their package. Let's find out how to look up Viettel packages with FPT Shop!

Administrator

10 February, 2024

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For those who are using Viettel’s network services, they must have the same question about how to check the Viettel package that they are using. Let FPT Shop answer this question through the following article!

What is Viettel’s 4G package?

It can be seen that Viettel’s 4G mobile network is gradually becoming popular in Vietnam with its outstanding utilities. Following that is the introduction of a series of packages to provide Internet data for users’ needs.

Viettel’s 4G data package can be understood simply as the promotional program of Viettel network for users when they need to use the Internet anytime, anywhere. This means that when you subscribe to Viettel’s 4G package, you no longer need to search for WiFi areas anymore, just enable LTE feature (4G network) on your phone, and you can use the Internet as usual.

Advantages and disadvantages of Viettel’s 4G package

Advantages

Viettel’s 4G packages are very diverse to meet various needs of users.
There are many price levels corresponding to each Viettel’s 4G package to help you not have to worry about registering for a package that suits your budget.
Stable transmission quality helps you easily access the Internet and perform connection operations quickly without lagging.
Owns a variety of packages with interesting offers such as free data access to applications or storage space up to 25GB and many other benefits when purchasing.
Currently, Viettel is a network trusted by many people, so you can completely trust and comfortably use Viettel’s 4G data packages.

Disadvantages

As a popular mobile network in Vietnam, it is difficult for you to use it when you are abroad due to limited coverage.
To use Viettel’s 4G service, you need to register and only use it on devices with a connection from 3G or above.

Can you check the Viettel package that you are using?

In order to provide the best experience to users, Viettel has continuously offered a series of attractive promotions with special promotional packages for each subscription. During the service experience, users can completely check the Viettel package they are using to know which package they are using, what offers they have, and the specific usage time of that package.

In addition, the steps to check Viettel’s 4G package will not be different between mobile phone carriers.

Instructions on how to check Viettel’s 4G package

1. Check Viettel’s package via My Viettel app

The feature of checking Viettel’s package via the My Viettel app is very convenient and flexible. Because through this application, you not only manage personal information but also easily check calls, top up your phone, register/change/cancel packages easily and quickly.

You just need to register for a My Viettel account and log in to see the data package you are using, including information such as expiration date, usage volume displayed on the homepage.

To see more details about the account information, click on the “Data Information” section. In case you want to change to a suitable package, select “Change Package” and then click “Register” to complete the operation.

2. Check Viettel’s package via SMS

To check the Viettel package that you are using, simply send an SMS by composing “KTTK” and sending to 191. The reply message from 191 will display the package information and data usage limit.

In case you want to subscribe to another package, just compose “TEN GOI CUOC” and send to 191.

3. Check Viettel’s package on the website

You can check Viettel’s package through the following websites:

Viettel Telecom: https://vietteltelecom.vn
Viettel: https://viettel.vn

On the website, you will log in to your account by entering the subscription number you want to check. Then select the “My Viettel” section under the “Package Management” category and then click “Check Package”. The account information section will display the package name, volume, and expiration date.

Note: You need to have a My Viettel account in order to log in and check the package.

Common issues when checking Viettel’s package

No response after sending a request

When you encounter this error, you need to make sure that your phone has successfully registered to use Viettel’s 4G service. Then go to “Settings” and select “Mobile Data” and click “Options for 4G mobile network”. Next, you will go to “Messages” to review the confirmation message for registering for the package.

Missing or inaccurate package information

In some cases, users have applied the method to check Viettel’s package as instructed but did not receive complete or accurate information.

How to solve problems during the checking process

Contact Viettel customer care

When encountering issues related to checking Viettel’s package, you can directly call the hotline of the network at the number 1800.8098 or 198 (toll-free) for guidance.

Check information and follow specific instructions

In case your phone supports 4G network but the SIM has not registered for Viettel’s 3G/4G data package, you just need to check by pressing *098# or directly calling the hotline 198 (toll-free) to find suitable packages and follow the instructions.

Recheck the package checking process

In case you have tried all the above methods and still cannot access the Internet 3G/4G network, try to perform the process correctly according to the instructions!

In conclusion

Thanks to checking Viettel’s package, users not only save time but also control the amount of data they are using. Hopefully, with the checking methods that FPT Shop has compiled, you will grasp the necessary information about packages and enjoy all the utilities that Viettel network brings.

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If you are looking for a package that suits your needs, come to FPT Shop today to choose high-quality SIM cards from networks such as Vinaphone, Viettel, MobiFone,… at attractive prices!

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