How to contact SCB customer care hotline number? Complete guide.

Like any other banks and businesses, SCB also provides customer care services through the hotline. So, what is the SCB hotline number? What issues does it support? When does it operate, and how can you contact it? All of these questions will be answered by FPT Shop through the following article.

About SCB bank

Before learning about the SCB hotline, let’s take a look at some information about SCB bank.

General information

SCB is the abbreviation for Saigon Commercial Bank Joint Stock Commercial Bank.

• Vietnamese name: Ngân hàng Thương Mại Cổ Phần Sài Gòn.
• Vietnamese abbreviation: Ngân hàng Sài Gòn.
• Foreign name: Sai Gon Joint Stock Commercial Bank.
• English abbreviation: Saigon Commercial Bank.
• Abbreviation: SCB.
• Headquarters: 19-21-23-25 Nguyễn Huệ, Bến Nghé Ward, District 1, Ho Chi Minh City.
• Charter capital: As of June 30, 2021, SCB’s charter capital is 20,020,000,000,000 VND (twenty trillion twenty billion VND).

History

Saigon Commercial Bank was formed through the merger of 3 banks: Saigon Commercial Joint Stock Bank (SCB), Vietnam Tin Nghia Joint Stock Commercial Bank (TinNghiaBank), and First Joint Stock Commercial Bank (Ficombank). SCB officially commenced operations on January 1, 2012, and quickly gained popularity among customers thanks to its reputation in the Vietnamese banking and financial market.

SCB is one of the major banks in Vietnam with a wide network of branches and transaction offices nationwide. Specifically, SCB has its headquarters in Ho Chi Minh City, along with 239 branches and transaction offices spread across 28 other provinces/cities. The bank constantly strives to provide the best quality products and services to meet the needs of its customers.

Although SCB is a private bank, it operates as a joint stock bank. Nevertheless, it is still subject to the management of the state bank and operates in accordance with the laws of Vietnam.

Products and services

Similar to other banks in the market, SCB provides a variety of products and services for both Individuals and Businesses, including:

• Opening cards: Bank cards, credit cards, debit cards.
• Loan services: Consumer loans, unsecured loans, mortgage loans,…
• Various savings packages.

In addition, SCB also offers many other linked products and services such as:

• Asia Care Plus premium health insurance.
• Complete Tranquil Heart insurance.
• Prosperous Tranquil Heart insurance, in partnership with Manulife Vietnam insurance company and Bao Long insurance.

All about the SCB hotline

Duties of the SCB hotline

The SCB hotline was officially launched and put into operation on September 19, 2014, with a team of well-trained and professional advisors. In addition, the infrastructure system is also invested in modern facilities to provide the best customer service.

The SCB hotline operates 24/7, every day of the week, so whenever you have any issues that need to be resolved, don’t hesitate to call the hotline for quick support.

Some of the main issues supported by the SCB hotline include:

• Providing information about SCB’s products, services, and promotions.
• Recording customer comments and feedback on products and services.
• Handling inquiries, complaints, and providing timely solutions and responses.
• Supporting Card and Digital Banking transactions.
• Assisting with transaction checks and card status.
• Card opening, activation, blocking/temporary blocking,…

What is the SCB hotline number?

The SCB hotline has hotlines for customers calling from within Vietnam and internationally, specifically:

• If you are in Vietnam, please call the SCB hotline at the number: 1900 6538 (1,000 VND/minute).
• If you are overseas, please call the SCB hotline at the numbers: +84 28 7300 6538 or +84 28 7302 5999.

In addition, if you want to know bond information, call: (028) 7300 1899.

How to contact the SCB hotline?

Contacting the SCB hotline is very simple. Just pick up your phone, dial the corresponding phone number among the mentioned hotlines above, then press CALL and follow the instructions.

Some notes when contacting the SCB hotline:

• SCB is allowed to record incoming calls to the hotline 24/7 to improve service quality or as a basis for resolving related issues (if any).
• The information you provide over the phone will be kept confidential by the bank.
• To receive quick support and provide accurate account information, you should use the phone number registered with SCB to contact the hotline.
• Please prepare personal information and questions to be answered for the hotline operators to provide the fastest support.

Other contact channels of SCB

Currently, SCB has a large customer base with various issues that need support and answers. Therefore, every day, there are hundreds or thousands of calls to the SCB hotline, sometimes resulting in waiting time due to a high volume of calls. If the matter is not urgent, you can choose other contact channels mentioned below:

Contact via Zalo

Zalo is also a channel that allows you to contact SCB for advice and answers to related issues. Click on this address and select Message to have a direct conversation with SCB staff.

Contact via Email

You can send an email to the email address [email protected]. Similar to the hotline, this channel can assist you in answering questions, providing advice on products and services, and receiving feedback, complaints, etc. Just state the issue you are facing, and you will receive assistance.

One note is that the response time via email will be longer than calling the hotline, but it will not incur any fees.

Contact via Facebook Fanpage

Facebook is a channel used not only for information dissemination, providing information about products, services, and promotions but also as a useful help and advice channel. Just go to this address and click on the Message section, then compose your message and click Send. The SCB page staff will reply to you.

SCB Mobile Banking Application

SCB Mobile Banking is a mobile application issued by SCB for users of its products and services. With this app, you can perform a wide range of activities such as money transfers, receiving money, topping up mobile phones, querying account information, balance, transaction history,…

SCB Mobile Banking download links:

• For Android phones: Here.
• For iPhone: Here.

Conclusion

Above is all the information about the SCB hotline as well as some other channels to contact Saigon Commercial Joint Stock Bank. If contacting the hotline is not convenient, you can choose alternative methods to get quick support. Hopefully, this sharing will provide you with the most trustworthy and reliable information related to SCB bank.