The Ultimate Guide to Troubleshooting Messenger Notification Issues: Uncovering the ‘Why’ and Restoring Content Visibility

Are you seeing notifications on your default Messenger app but can't access the content? Find out why and how to fix it here!

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Are you frustrated that you can’t preview Messenger notifications without opening the app? You may have accidentally turned off this feature without realizing it. Follow the guide below to fix this issue!

Adjust Messenger Notifications in Your Phone’s Settings

To adjust Messenger app notifications in your phone’s settings, follow these steps:

Step 1: Access your phone’s Settings > Find and select the Messenger app > Choose Notifications.

Step 2: Turn on Allow Notifications, enable Sounds, and Badges. Turning on Badges will display pop-up notifications, allowing you to preview the content.

Reset Notifications in the Messenger App

To adjust notifications directly in the Messenger app, follow these steps:

Step 1: Open the Messenger app > Tap on the Menu icon (three horizontal lines) in the top left corner > Select Settings (gear icon).

Step 2: Choose Notifications & Sounds > Turn on Show Previews. That’s it!

Restart Your Device

If you’ve tried the above methods and still can’t view Messenger message previews, it’s possible that the Messenger system or your phone is experiencing a minor glitch. Try restarting your device and check again.

These simple steps should help you fix the issue of not being able to view Messenger notification content. If you have any further questions or concerns, don’t hesitate to leave a comment below, and FPT Shop will be happy to assist you further!

Frequently asked questions

You may have accidentally disabled notifications or the ‘Show Previews’ option in your phone’s settings or in the Messenger app itself. Additionally, a minor glitch could be causing this issue.

To fix this, you can adjust your phone’s settings: Go to Settings > Find and select the Messenger app > Choose Notifications. Ensure ‘Allow Notifications’ is turned on, and enable Sounds and Badges. Alternatively, you can reset notifications directly in the Messenger app: Open Messenger > Menu icon > Settings > Notifications & Sounds, then turn on Show Previews.

If the issue persists, try restarting your device. This can resolve minor glitches that may be causing the problem. If you still encounter issues, it’s recommended to seek further assistance or leave a comment, and FPT Shop will be happy to help.
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