Phone Number for Customer Service at HSBC Branches

If you need to contact the HSBC hotline for assistance but don’t have the number, here is some useful information for you.

What is HSBC Bank?

Vietnamese Trading Name	HSBC Vietnam Limited
English Trading Name	HSBC Private International Bank
Abbreviation	HSBC
Swift Code	HSBCVNVX
Established Date	01/01/2009
Head Office Address	Metropolitan Tower, 235 Dong Khoi, District 1, Ho Chi Minh City, Vietnam
Phone Number	+84 028 3829 2288
Hotline	(84 – 24) 62 707 707 (Northern region) (84 – 28) 37 247 247 (Southern region)
Fax Number	(+84) 028 3823 0530
Website	www.hsbc.com.vn

HSBC (The Hongkong and Shanghai Banking Corporation Limited) is a multinational financial institution established in 1865, operating in the banking and financial sector. Although originated from Hong Kong, HSBC is actually a multinational investment bank of the United Kingdom.

HSBC Group operates in 63 countries and territories worldwide. Since its establishment in the Vietnamese market, HSBC has made efforts to understand customer needs, so the product and service portfolio of HSBC is no less competitive than other banks.

Accordingly, when choosing HSBC, customers will experience various products and services including: account products, card products (credit cards, international payment cards,…), savings deposits (online savings deposits, fixed deposits,…), loans (mortgage loans, real estate mortgages,…), electronic banking services (Mobile Banking, NAPAS 24/7 transfer, electronic statements,…), insurance, investment, and other support services.

HSBC hotline nationwide

When you have any questions related to HSBC products and services, you can contact the HSBC national hotline for timely support. Specifically:

• For individual customers: HSBC hotline in the South region: (84 28) 37 247 247, HSBC hotline in the North region: (84 24) 62 707 707.
• For Platinum credit card holders: (84 28) 37 247 248 (24/7 support).
• For Premier customers: (84 28) 37 247 666 (24/7 support).

In addition, if you have any complaints about products, service quality, or the attitude of staff, you can also contact the hotlines above for quick resolution.

Please note that the personal HSBC hotline only operates 24/7 to support customers on issues such as reporting lost or stolen cards or security devices, transaction complaints, or card-related complaints. For other issues, support is only available from 8 am to 10 pm daily.

In addition, if you need to transact with HSBC, you can visit the nearest branch/transaction office to get support for money transfers, receipt, and card opening.

Before calling the HSBC hotline, customers should prepare personal information such as full name, ID card, account number, or card number for the fastest support.

For more information, you can visit: www.hsbc.com.vn

HSBC hotline at each branch

HSBC hotline at Hanoi branch

• PGD Phan Chu Trinh – Hoan Kiem Hotline: 024 3933 3189.
• PGD Giang Vo – Ba Dinh Hotline: 024 6270 7707.
• PGD Le Duc Tho – Nam Tu Liem Hotline: 024 3227 2040.
• CN Le Van Luong – Thanh Xuan Hotline: 024 3933 3189.

HSBC hotline at Ho Chi Minh City branches

• Metropolitan CN – District 1 Hotline: 028 3724 7247.
• PGD Thao Dien – District 2 Hotline: 028 3829 2288.
• PGD Dien Bien Phu – Binh Thanh Hotline: 028 3829 2288.
• PGD Nguyen Van Troi – Phu Nhuan Hotline: 028 3829 2288.
• Le Dai Hanh CN – District 11 Hotline: 028 3724 7247.
• Quan 8 CN – Phu Nhuan Hotline: 028 3829 2288.

HSBC hotline at other provinces

• Da Nang: (84 24) 3933 3189.
• Binh Duong: (84 28) 3829 2288.

Through this article, we have provided you with the HSBC nationwide hotline and support phone numbers at each branch/transaction office. We hope this information will make your use of HSBC banking services more convenient.