Quick and Simple Guide to Replacing Viettel SIM at Home and Stores

Recreating a Viettel sim is the way for users to recover their contact data in case of loss or damage to the sim. Depending on their needs and convenience, subscribers can quickly recreate a Viettel sim at home or at Viettel's distribution stores nationwide.

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Lost SIM, damaged SIM causes great inconvenience for users in learning as well as work, life. Join FPT to learn how to quickly and simply remake Viettel SIM in the article below.

What should I do if I lose my SIM? When can Viettel SIM be remade?

If unfortunately, you lose your Viettel SIM, please perform the following steps immediately.

Contact Viettel hotline to get support in locking SIM

To avoid unexpected incidents, when you detect that your Viettel SIM has been lost or encountering problems, please contact Viettel hotline via hotline 1800 8098. The supporting staff will ask you to provide personal information such as full name, date of birth, ID card number, recent contact phone numbers, current balance in the account, recent top-up card value, etc. Then, Viettel’s customer care team will quickly assist you in locking the SIM within 30 minutes.

When can you remake Viettel SIM?

Viettel has been and is making efforts to support all incidents related to customers’ SIM. Remaking Viettel SIM applies to the following cases:

  • Prepaid or postpaid Viettel subscribers who are active, blocked in one or two directions, or in the number keeping period.
  • SIM owned by customers is lost, damaged, not usable,…

Where should you remake Viettel SIM?

To change Viettel SIM, you just need to visit the nearest Viettel stores, branches or transaction points. Here, customer care staff will enthusiastically support and guide you on how to quickly remake Viettel SIM. Besides, you can also easily request to remake Viettel SIM right at home through simple steps on the My Viettel app.

Guide to remake Viettel SIM at stores

If there is a Viettel store near your residence, provide help please move there to get support in quickly and conveniently remaking SIM. The details of implementation are guided below.

Step 1: Go to the nearest Viettel store

At present, Viettel has expanded branches to all provinces and cities nationwide. Therefore, searching for the nearest Viettel store to complete the process of remaking Viettel SIM after losing or damaging becomes simpler and more convenient than ever.

Step 2: Prepare all required documents

If you are an individual customer who wants to remake Viettel SIM, please prepare the following documents:

  • ID card or Citizen Identification Card.
  • Provide 5 contact phone numbers that you often use.
  • With postpaid subscribers, prepare the original contract.

If you are a business customer who wants to remake Viettel SIM, please prepare the following documents:

  • ID card or citizen identification card of the business representative.
  • Present a letter of introduction from the company, confirmed by the head of the company.
  • Provide 5-10 contact phone numbers that you often use.
  • If it is a postpaid subscriber, prepare the original contract.

Step 3: Wait for Viettel staff to remake the SIM

After completing all the procedures above, you can sit and wait here for about 20-30 minutes to immediately receive the new SIM. If you have a busy schedule, please make an appointment to come back and pick it up later.

Guide to remake Viettel SIM right at home

In order to bring maximum convenience to customers, Viettel also allows subscribers to request remaking Viettel SIM right at home. With just a few simple steps on the My Viettel app, you can request to have Viettel SIM remade, the steps are as follows:

Step 1: You download the My Viettel app on CH Play (for Android operating system) and App Store (for iOS operating system). Or you can also quickly download it via the link below:

Step 2: Open the My Viettel app, click on the My Viettel icon => Log in with your phone number => Enter OTP sending to your phone => Click Confirm.

Step 3: Press on three horizontal bars icon in the upper left corner of the screen => Select Utilities.

Step 4: Click on the Change SIM section => Select Send SIM replacement request.

Step 5: Fill in the Customer Information and Home Address => Click Continue => Click on Finish.

Then, immediately the system will confirm your SIM remake request and send you a notification to complete this process. So, with easy steps, you can request to remake Viettel SIM right at home.

Some related questions when remaking Viettel SIM

In addition to the steps of remaking Viettel SIM, many subscribers also have other questions related during the process. Below is a compilation of detailed questions and answers from FPT Shop.

How long does it take to remake Viettel SIM?

Normally, the process of remaking SIM takes place quite quickly, only takes about 20-30 minutes. Therefore, you can rest assured that the communication will not be interrupted for too long.

Will I lose contact phone numbers on the old SIM when remaking Viettel SIM?

Yes. When you remake Viettel SIM, note that the contacts in the old SIM will be lost. To avoid losing numbers, sync the contacts on SIM, phone, and your email. This helps protect the contacts from risks in case of damage or loss of SIM/phone, especially with important contact numbers for learning and work.

Is it possible to remake Viettel SIM that has been lost for a long time?

If the SIM has been lost for quite a long time (specifically more than 2 months) and the SIM card is not active (not making calls or sending messages), you cannot perform the process of remaking Viettel SIM.

How much does it cost to recreate Viettel SIM?

The cost to remake Viettel SIM usually ranges from 20,000 – 25,000 VND.

Will my account be lost when remaking Viettel SIM?

When remaking Viettel SIM, your account will be completely protected and retains the old account balance and registered service packages.

However, in the case of losing both SIM and phone, there is a possibility that criminals will use the money in your account. In this situation, Viettel will not settle complaints related to money loss.

Can I authorize someone else to remake Viettel SIM on my behalf?

Currently, you can completely authorize your relatives to represent you in the process of remaking the SIM. This is one of the convenient policies from Viettel.

In the process of remaking SIM, the representative also needs to provide all the required documents as requested by Viettel. At the same time, they need to provide a signed and confirmed authorization letter for helping remake the SIM to ensure safety during the process.

Conclusion

Above is a detailed guide on how to remake Viettel SIM at stores and right at home. Depending on your needs, you can choose one of the two ways above if unfortunately, your SIM is lost or damaged.

Frequently asked questions

You can remake your Viettel SIM if you are a prepaid or postpaid subscriber, whether your line is active, blocked, or in the number-keeping period. This also applies if your SIM is lost, damaged, or unusable.

You can visit any Viettel store, branch, or transaction point near you for assistance. Alternatively, you can request to remake your Viettel SIM at home through the My Viettel app, which is available on both the App Store and Google Play Store.

For individual customers, you will need your ID card or Citizen Identification Card, and provide 5 contact phone numbers that you frequently use. If you are a postpaid subscriber, you will also need to present the original contract. For business customers, you will need the ID card or citizen identification card of the business representative, a letter of introduction from the company confirmed by the company’s head, and 5-10 contact phone numbers. If you are a postpaid subscriber, the original contract is also required.

The process of remaking a Viettel SIM is usually quite fast and takes about 20-30 minutes. You can rest assured that your communication will not be interrupted for an extended period.

Yes, you will lose the contacts stored on your old SIM. To avoid losing important numbers, it is recommended to sync your contacts to your phone and email before remaking your SIM.

If your SIM has been lost for an extended period (more than 2 months) and the SIM card is inactive (not used for calls or messages), you cannot remake the Viettel SIM.

The cost of remaking a Viettel SIM typically ranges from 20,000 to 25,000 VND.

Your account will be protected during the SIM remake process, retaining your old account balance and registered service packages. However, if you lose both your SIM and phone, there is a risk of unauthorized access to your account, and Viettel will not be responsible for any financial losses incurred.

Yes, you can authorize a relative or representative to remake your Viettel SIM on your behalf. They will need to provide all the required documents and a signed authorization letter to ensure a safe and smooth process.
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