Unlock your Zalo account in no time: secrets revealed

You did not use your Zalo account for a period of time and found that your account has been locked. In this article, FPT Shop will help you answer the question of how long a Zalo account is locked and how to unlock it.

How long does a Zalo account get locked if not used?

You may be wondering how long a Zalo account can be inactive before it gets locked. According to the usage policy, if you do not use your account for 45 days, the system will permanently delete your Zalo account.

In addition, there are many other reasons why a Zalo account can be locked, including:

• Sharing links with fraudulent content.
• Posting prohibited content (violence, sensitive, illegal, etc.).
• Entering the wrong password too many times, causing Zalo to lock the account to protect it.
• If a hacked account is detected, Zalo will immediately lock it to secure the information.

To avoid the inconvenience of a locked account, you need to be aware of and avoid these things. After answering the question of how long a Zalo account is locked, FPT Shop will continue to guide you on how to easily recover your account, so stay tuned.

How to unlock a locked Zalo account

Now that you have the answer to the question of how long a Zalo account is locked, let’s find out how to unlock it.

Contact Zalo’s hotline

This is the fastest way for you to regain access to your account. Follow these steps:

Step 1: Contact Zalo’s hotline at 1900 561 558 for assistance.

Step 2: To speak to a hotline consultant, press 2.

Step 3: Provide information about your account and the issue you are experiencing, and answer the consultant’s questions. After a few working days, your account will be unlocked and the issue will be resolved.

Message a support staff

If you are introverted and do not want to talk on the phone with a stranger, you can try reaching out for support through Zalo’s messaging feature. Follow these steps:

Step 1: Use another Zalo account, either yours or your friend’s, to access Zalo.

Step 2: Choose Profile at the bottom right corner of the screen, then select the Settings icon at the top right corner of the screen.

Step 3: In the Settings menu, select Zalo Information, then select Contact Support.

Step 4: A live chat window will open, then click on the Message box to share the issue you are experiencing and get support from a consultant.

Create a new Zalo account with your old phone number

If you want to use Zalo again and your account has been locked permanently, meaning you cannot recover it anymore, you need to create a new account using your old phone number. Follow these steps:

Step 1: Open the Zalo app, on the home screen, select Sign up to create a new account.

Step 2: Enter the Zalo name you want to set, it is recommended to use your real name to allow your friends to recognize you.

Step 3: Enter your phone number and then press the Continue button.

Step 4: Zalo will require you to verify your phone number once again, press Confirm to receive the confirmation code.

Step 5: Zalo will call you and read out the confirmation code. Enter the code and activate your account.

Now that you have created a new account, log in to connect with your friends!

Conclusion

In this article, FPT Shop has provided you with information about how long a Zalo account can be inactive before it gets locked and how to continue using Zalo. Hopefully, you will have enjoyable and comfortable experiences using the application. FPT Shop wishes you success.