Update your subscription information with VinaPhone easily, quickly, and conveniently using these 3 methods

Updating VinaPhone subscription information is the need of many people. Understanding this, VinaPhone network provides many ways to support users in updating their information quickly and easily. Let’s explore 3 effective and convenient ways to update VinaPhone subscription information with FPT Shop.

Updating VinaPhone subscription information at the store

With this method, you need to go directly to the nearest VinaPhone store or transaction point to perform the update. In addition, you also need to bring all the necessary documents for a faster update. The documents and information you need to prepare when updating VinaPhone subscription information include:

• ID card/ID card or Passport of the VinaPhone subscriber.
• The VinaPhone SIM card you want to update.
• For SIM cards that have not been registered with subscription information, you need to prepare additional information such as the nearest phone recharge card value, 5 phone numbers you frequently contact with this SIM, the account expiration date, etc.
• Staff at VinaPhone stores or transaction points will take a portrait photo of the subscriber to complete the necessary procedures when declaring personal information and updating VinaPhone subscription information.

Note: According to Decree 49/2017/ND-CP, if VinaPhone subscribers do not provide accurate information and portrait photos, the VinaPhone switchboard system will block outgoing calls, affecting communication. Therefore, when updating VinaPhone subscription information, you should prepare the necessary documents mentioned above.

Update VinaPhone subscription information online

If you don’t have much time to go to a VinaPhone store or there is no VinaPhone transaction point in your area, updating VinaPhone subscription information online will save you a lot of time and effort. Here are some simple and quick ways to update VinaPhone subscription information online that you should try.

Update VinaPhone subscription information on the My VNPT application

One of the fastest ways to update VinaPhone subscription information, which can be done at home, is to use the My VNPT app. The specific steps to update information using the My VNPT application are as follows:

Step 1: Download the My VNPT app to your device. For Android phones, you can access the CH Play to download; for iPhone, go to the App Store to download. After completing the download, open the My VNPT app and select the “Update Personal Information” section, then enter the phone number you want to update the subscription information for and click “Search”.

Step 2: Enter the authentication code consisting of 6 digits sent to your phone number and click “Confirm”. If the app displays all your personal information correctly, you do not need to update VinaPhone subscription information anymore. Otherwise, if you see the notification “Insufficient subscriber information, you need to update”, you need to proceed to the next step to provide the necessary information.

Step 3: Update VinaPhone subscription information according to the specific instructions of the application. After entering the information, press the “Confirm” button.

Step 4: Select the commitment section and click “Update Information”. If you receive a notification from the app as shown below, it means the process of updating VinaPhone subscription information is completed.

Update VinaPhone subscription information via the website

To update VinaPhone subscription information through the website, follow the instructions below:

Step 1: Access the VinaPhone website via the link: https://my.vinaphone.com.vn/Users/UpdateSubInfo

Step 2: Enter the Captcha code and the phone number to update the information for, then click “Get Verification Code”.

Step 3: Enter the verification code consisting of 6 digits sent to your phone number, then enter these 6 digits on the website and click “Search”.

Note: If you receive a notification from the website saying “Your subscription is sufficient in accordance with Decree 49 of the Government”, you do not need to continue updating VinaPhone subscription information. Otherwise, if you see the notification “Your subscription does not have sufficient information, ID card, etc., in accordance with Decree 49 of the Government”, you need to continue updating the information as instructed on the website.

Notes when updating VinaPhone subscription information

To ensure that the process of updating VinaPhone subscription information is fast and convenient, you should note the following:

• When updating information, make sure to follow the required sequence of steps in the application or website.
• All information should be updated to match the information on the ID card or ID card.
• Create a My VNPT account using the phone number that has been updated with accurate personal information.
• Ensure that your phone is always connected to Wi-Fi or 3G network during the entire process of updating VinaPhone subscription information.
• If you are still using an unregistered SIM or have not updated the information, please quickly provide accurate information to avoid one-way SIM locking or unwanted disputes.

Conclusion

Through the above sharing from FPT Shop, we hope that you can update VinaPhone subscription information more effectively, safely, and quickly. If you encounter any problems during the process of updating VinaPhone information online, please call the VinaPhone customer support hotline for timely assistance.

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