Using Automated Replies on Zalo Business for Beginners

Having the ability to reply to messages automatically is one of the privileges offered by Zalo Business. However, if you are new to this type of business account, not everyone knows how to do it.

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The auto-reply feature on Zalo Business helps you respond to customers automatically using pre-set message templates, making your business more efficient. The following article will guide you on how to use auto-reply on Zalo Business with ease on your phone. 

How to use auto-reply on Zalo Business

Note: This is an exclusive feature on Zalo Business and personal users will not be supported. However, you can also experience this feature after successfully registering for Zalo Business trial. Refer to the article Guide on how to register for free Zalo Business trial to learn how to do it. 

Step 1: Access the Zalo app, select Personal in the toolbar below. Then choose Business Tools. 

Step 2: You will see the Auto Reply section and click on it. You will have 5 pre-set message templates. To add a new auto-reply template, click on the plus icon + at the top right corner. 

Step 3: Here, you will fill in the message content, recipients, and response time. Then click Save to record. Do the same for other templates in the 5 available templates. Finally, slide the switch to On for the templates you want to use. 

Above, FPT Shop has guided you on how to use the auto-reply feature on Zalo Business, please follow these steps to enhance your business efficiency. Wish you success. 

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Frequently asked questions

Zalo Business is a platform that enables businesses to connect and engage with their customers through automated replies and other features. It is ideal for small and medium-sized enterprises looking to streamline their customer service and marketing efforts.

Setting up automated replies on Zalo Business is simple. First, access the ‘Auto Reply’ feature in the menu. Then, create your desired automated messages and set the conditions for when they should be sent. You can also personalize your messages with variables such as the customer’s name.

Automated replies on Zalo Business offer several advantages. They help you save time and resources by handling simple customer inquiries instantly. They also improve customer satisfaction by providing immediate responses, even outside of business hours. Additionally, you can use automated replies to promote your products or services and drive sales.

Yes, you can set specific keywords to trigger your automated replies. This allows you to create targeted and contextually relevant messages for your customers.

To make your automated replies more engaging and effective, you can use variables to personalize the messages. For example, you can include the customer’s name, their purchase history, or other relevant information to make the conversation more human-like and appealing.

Absolutely! Automated replies present a great opportunity to promote your offerings. You can set up messages to introduce new products, highlight special offers, or provide recommendations based on a customer’s previous purchases.

When using automated replies, it’s important to keep your messages concise and clear. Ensure that the tone and language are friendly and professional. Regularly review and update your automated messages to keep them relevant and engaging. Additionally, always provide an option for customers to reach a human agent if needed.

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