How to confirm TikTok Shop orders with just 4 simple and quick steps

Confirming orders on TikTok Shop is relatively straightforward, involving a 4-step process detailed in the following article. Continue reading for a breakdown of the order fulfillment procedure on TikTok Shop, as provided by FPT Shop.

How to determine if you have orders on TikTok Shop?

Before learning how to confirm orders on TikTok Shop, you need to establish how to determine if your TikTok Shop has any orders. To check for orders on your TikTok Shop, choose one of the following three methods:

Method 1: Quickly check notifications on your TikTok app screen to see if there are any new orders. Log in to the system and select the notification icon to check for new order notifications.

Method 2: You can also check for new orders by viewing the order management section. Log in to your TikTok account, select the Order Management section, and if you have a new order, you will see a “New order awaiting confirmation” besides the confirmed orders that are currently awaiting shipment.

Method 3: The final method you can use to check for new orders on TikTok Shop is to check your email. If there is a new order, a notification will be sent to the email address you used when you registered your TikTok account.

Once you have confirmed that you have a new order, you need to proceed with confirming the order on TikTok Shop to ensure that the product is shipped to the customer on time.

Effortless TikTok Shop Order Confirmation

Are you a business owner on TikTok Shop but uncertain about how to confirm orders? Refer to the instructions below from FPT Shop to expedite order processing, ensure timely delivery, and maintain a positive customer experience with your shop. This will also help you avoid violating any TikTok Shop terms and conditions.

Step 1: Order Confirmation

After determining that you have a new order, the first step is to confirm it. Confirming orders on TikTok Shop is relatively simple and quick, but you need to pay close attention to the order details and double-check the quality and quantity of the products to ensure they meet customer expectations. If you discover any damage or expired products, they should not be delivered to the customer; instead, comply with the following rules for returns and refunds:

• Sellers can cancel orders before changing the order status to “shipped.”
• In cases where the buyer fails to make payment within the time specified by the seller or platform, the order will be automatically canceled.
• All sellers on the TikTok Shop platform must process all order cancellation requests within 48 hours of the customer submitting a return/refund request.
• Pending requests will be automatically approved if the seller takes no action (including confirming or extending the deadline).
• If a product is out of stock or accidentally damaged while in stock, the seller must notify the customer and cancel the order.
• All cancellation notices must be sent to the buyer through the in-app messaging feature.

Step 2: Product Packaging

The next step in confirming an order on TikTok Shop is to package the customer’s order. Here’s what you need to know when packaging products:

• Sellers are requested to package products carefully to minimize the risk of damage during transit.
• Sellers should review all the latest terms, conditions, and policies of the shipping carrier to ensure smooth order delivery.
• Only ship products authorized by the store and the shipping carrier.
• Do not include any products in the customer’s package that were not ordered by the customer.
• Do not send any messages to the buyer asking for positive reviews for your shop.
• Do not pay for products to receive benefits or include irrelevant information in the package.
• Do not attach or place any unauthorized advertising or promotional materials, such as flyers, documents, advertising stamps, or unrelated stickers, in the customer’s order.
• If you are required to package special products, such as sharp objects, liquids, or fragile items, follow TikTok Shop’s specific guidelines.
• If any items require special handling, the seller should inform the shipper before sending them.

Step 3: Seller Hands Over the Order to the Shipping Carrier

The next step in confirming an order on TikTok Shop is to hand over the packaged order to the shipping carrier partnered with TikTok Shop. Sellers can choose to have the shipper pick up the order or drop it off at the nearest post office.

If you choose to have the shipper pick up the order, please note the following:

• The seller must complete the product packaging process and update the order status to “shipped,” indicating that the order is ready for pickup within 72 hours of being placed.
• The shipping carrier (shipper) will be notified and will pick up the package from the seller within 48 hours.
• Once the package is handed over to the shipper, the shipping carrier will update the order status to “Picked up.” This status will also be reflected for the seller in the Seller Center – Order Management section.
• If the shipping carrier delays picking up the order, the seller can click on Complain – Complain about logistics provider to report the delay to TikTok Shop.

If you choose to drop off the order at the nearest post office, please note the following:

• Before shipping the order to the shipping carrier, the seller must complete packaging the order in the Seller Central section and select the nearest shipping point.
• The seller must update the order status to Shipped – Waiting for pickup within 72 hours of placing the order.
• The seller must deliver the package to the selected post office within 48 hours.
• After the order has been shipped, the shipping carrier will update the order status to In transit. You can view this status in the Seller Center – Order Management section.

Step 4: Track the Delivery Status to the Buyer

This is the final step in confirming an order on TikTok Shop. At this stage, the seller needs to:

• Track the order status from the time it is shipped until it is confirmed as delivered.
• The seller is responsible for any issues related to order quality and logistics services.
• For the seller’s shipping method, if the buyer does not receive the order within 14 days from the date of shipment, it will be considered a lost order.
• Late delivery occurs when the shipping carrier fails to deliver the order within the promised timeframe.
• If the shipper fails to deliver the shipped package successfully within two delivery attempts as promised, the order is considered lost. In cases where there are unusual delivery conditions, such as damaged goods, lost packages, or delayed delivery, the seller can cancel the order, notify the customer, and submit a refund request.

Considerations When Shipping TikTok Shop Orders

When operating on TikTok Shop, in addition to learning how to confirm orders on TikTok Shop, you should also consider the following:

Strictly prohibit leaking customer information: TikTok Shop has added an additional layer of security to customer information by hiding their address and phone number in the Seller Center. Therefore, you should never use your customers’ personal information for any purpose.

Do not solicit customers: One of the prohibited behaviors

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