Technology

Vietnam Airlines hotline phone number? How to contact them

Vietnam Airlines Customer Service is the department responsible for handling customer inquiries and requests, providing quick and efficient solutions. If you need to contact Vietnam Airlines Customer Service but you don't know the phone number, read the article below.

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10 December, 2023

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Vietnam Airlines is a leading airline in Vietnam with a large number of customers. Therefore, the demand for information about Vietnam Airlines’ hotline is also very high. In this article, FPT Shop will provide you with information about Vietnam Airlines’ hotline.

About Vietnam Airlines

Before learning about the Vietnam Airlines hotline, let’s take a look at some key information about Vietnam Airlines.

General Information

International Name	VIETNAM AIRLINES JSC
Abbreviation	VIETNAM AIRLINES
Tax Code	0100107518
Address	Số 200, phố Nguyễn Sơn, phường Bồ Đề, quận Long Biên, Hà Nội
Phone	(84-024) 38272289
Operation Date	2010-06-30
Managed by	Hanoi Tax Department
Business Type	State-Owned Joint Stock Company

Formation History

Vietnam National Airlines (Vietnam Airlines) was established in January 1956 when the Civil Aviation Administration was established by the Government. This also marked the birth of the Civil Aviation Industry in Vietnam.

At that time, the fleet was very small, with only 5 propeller aircraft, including IL 14, AN 2, Aero 45, … The first domestic flight of the airline was inaugurated in September 1956.

During the 1976 – 1980 period, Vietnam National Airlines expanded and efficiently operated international flights to Asian countries such as Cambodia, China, Laos, Thailand, the Philippines, Malaysia, and Singapore. By the end of this period, Vietnam Civil Aviation became a member of the International Civil Aviation Organization (ICAO).

In April 1993, Vietnam Airlines was officially established as a large-scale air transport business unit of the State. On May 27, 1995, Vietnam Airlines Joint Stock Company was established on the basis of 20 business entities operating in the aviation service business, with Vietnam Airlines as the core.

In 2015, Vietnam Airlines officially transformed its business model into a joint stock company.

Functions of Vietnam Airlines Hotline

Vietnam Airlines Hotline is an important bridge between customers and the business. This department is responsible for the following main functions:

When you need to book urgent tickets or need to check Vietnam Airlines’ fares and flight schedules, calling the hotline is the fastest way to get the most accurate information.
For customers who are not familiar with the online booking process, you can contact the hotline to book tickets. Just provide information about the departure point, destination, desired travel date, and personal information, and the staff will assist you in the ticket booking process.

In case customers want to change or cancel tickets but do not know the procedures and policies of the airline, please contact Vietnam Airlines hotline. Here, the staff will assist you in completing the ticket change or refund process in just 3 minutes.
If you need to purchase additional checked baggage on Vietnam Airlines flights but do not know how much baggage the airline allows, you can call the Vietnam Airlines hotline for important information.
In addition, if you want to learn more about other services of the airline such as Upgrading tickets, seat selection, online check-in, in-flight meal booking, and air travel services for children,… you can also contact Vietnam Airlines hotline for assistance.
Contacting Vietnam Airlines hotline also helps customers quickly update promotions, cheap tickets programs, and booking incentive policies at agents to not miss out on attractive deals.

What is Vietnam Airlines Hotline Number?

Vietnam Airlines has a large number of customers, and each person has different contact needs. Therefore, Vietnam Airlines has officially launched 2 new hotline numbers: 1900 1100 and 1900 1800. Note that each hotline has different functions and operating hours. Here are the details.

Vietnam Airlines Hotline 1900 1100

This Vietnam Airlines hotline provides information related to travel documents, seating classes, baggage regulations, and receives feedback on service quality, flight schedule changes, or special services such as meal services,…

Operating hours of hotline 1900 1100:

Monday to Friday: 7:00 – 19:00.
Saturday, Sunday, Public holidays: 8:00 – 17:00.

Please note the working hours as if you contact outside of these hours, you will not be supported.

Vietnam Airlines Hotline 1900 1800

This Vietnam Airlines hotline provides information specifically for customers registered in Vietnam Airlines’ Membership Program.

Operating hours of hotline 1900 1800 are from Monday to Friday, from 8:00 – 12:00 and 13:00 – 17:00.

Note: if you call from abroad, please contact the telephone number: (+84-24) 38320320.

Experience when contacting Vietnam Airlines Hotline

Here are some notes when you want to contact the Vietnam Airlines hotline:

To be supported as quickly as possible and avoid long waiting times, you should call the Vietnam Airlines hotline during working hours, avoid late hours from 11:00 – 12:00 or 16:00 – 17:00. This is usually the peak time when many customers contact, which may cause your call to be missed or have to wait a bit longer.
Before calling the Vietnam Airlines hotline, you should prepare the questions you need answered or have the ticket/code ready to provide to the hotline staff to process your information faster.

Other Contact Channels

In addition to contacting the hotline, Vietnam Airlines also provides many other contact methods such as Facebook Fanpage, Zalo, and website. Specifically:

Contacting through the website

Self-support

By accessing the Vietnam Airlines website here, you can choose relevant topics related to the support you need, then send your request for assistance and you will receive a response.

After selecting a specific topic, a new interface will display some common issues. You just need to click on the issue you are facing.

When you click on a specific issue, the answer will be displayed.

If you want to chat directly with Vietnam Airlines staff, you can use the Chat feature on the website by following these steps:

Step 1: Access this link > Click on the messenger icon in the bottom right corner of the screen.

Step 2: The chat box appears, enter your name and click START. Then, compose your question and hit send. After that, Vietnam Airlines staff will answer you.

Contacting through Facebook Fanpage

Vietnam Airlines’ Facebook Fanpage is also a channel that provides useful information. You just need to access this link, then select Message and compose your message as usual.

Contacting through Zalo

Contacting through Zalo is also very simple. You just need to access this link, then select Message and directly communicate with Vietnam Airlines staff.

Conclusion

Thus, FPT Shop has provided you with all the relevant information about Vietnam Airlines hotline as well as other contact channels. We hope this information is useful and helps you quickly find the answers to any questions regarding the use of Vietnam Airlines’ services.

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