“VinaPhone Offers 24/7 Call Center and Customer Care Support”

VinaPhone offers a variety of customer care switchboard numbers, each serving a specific purpose. Whether you need information, have a complaint, or require assistance for specific groups such as ethnic minorities or foreigners, FPT Shop can help you find the right number to call.

Functions and Calling Methods for VinaPhone Customer Care Switchboard

Currently, VinaPhone’s customer care switchboard consists of several numbers, each catering to different needs. You can call the appropriate switchboard at any time, as they operate 24/7.

VinaPhone Switchboard for All Issues

This switchboard specializes in supporting common issues faced by individual customers.

Number: 18001091

Fee: Free

Support branches:

• Branch 1: Consult services, products, sales, promotional information, and customer care.
• Branch 2: Issues related to signal quality, network access, call charges, and spam messages.
• Branch 3: Issues related to Vpoint, VNPT Pay, Mobile Money, and number portability.
• Branch 4: Issues regarding agents, retail points, and business households.
• Branch 5: Check and update subscriber information.

VinaPhone Switchboard for Wi-Fi and Internet Issues

Number: 18001166

Fee: Free

Support branches:

• Branch 1: Request repairs for faulty or broken services.
• Branch 2: Provide consultation on product policies.
• Branch 3: Offer support for complaints and customer care.

VinaPhone IT and Digital Services Switchboard

Number: 18001260

Fee: Free

Support branches:

• Branch 1: Support and consultation for IT services.
• Branch 2: Support and consultation for value-added services.
• Branch 3: Support and consultation for data transmission services and television.

VinaPhone Switchboard and Hotline for International Roaming Customer Support

Support hotline: 091 248 1111

Fee:

• Free when calling VinaPhone domestic network,…
• For international network calls, charges will be based on the regulations of the respective network provider.

VinaPhone Switchboard and Hotline for 3G/4G VinaPhone Services

This hotline specializes in supporting VinaPhone’s 4G services, such as advising on suitable 4G packages, registration, cancellation, etc.

Support hotline: 0915 800 353

Fee: Same as regular call rates.

Important Points to Note when Calling VinaPhone Switchboard

When contacting VinaPhone’s switchboard to inquire about important information such as account details, sim lock, or sim conversion, please provide the following details:

• Provide the number you want to look up.
• Provide personal information such as ID card/ID card if you want to lock the sim or look up account information.

In this article, FPT Shop has provided you with all the necessary information about VinaPhone’s 24/7 customer care switchboard. We hope you find it useful for your needs. Best of luck!