Technology

What Causes Lazada Error C04? What is the Best way to Fix This Error?

Discover the reasons behind the Lazada Error Code C04 that prevents you from checking out your shopping cart and learn effective solutions to resolve this issue.

Administrator

23 April, 2024

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Encountering the C04 error on Lazada is an unwelcome obstacle during your online shopping experience. It leaves you feeling frustrated, especially when you’re trying to access your account to find a way to purchase your desired product. Don’t fret, let’s find a way to resolve this issue with FPT Shop in the article below.

What are the signs of the Lazada C04 error?

When placing an order on Lazada, you receive a notification that: “We’re sorry, your account has been suspended for violating Lazada’s terms of service”. This means that your account is encountering the Lazada C04 error, which locks your account and prevents you from making purchases on Lazada.

The complex C04 Lazada error disrupts the shopping experience

When you encounter the C04 error on Lazada, you can still log into your account, browse products, and add items to your cart. However, you will not be able to proceed with placing an order and completing the payment in your cart. No matter how you try to resolve the issue, the system will continue to display the error message.

What causes the C04 error on Lazada?

According to various sources, the Lazada C04 error occurs when you have violated the platform’s policies. Upon encountering this C04 error, you will receive a notification that you have violated Lazada’s terms. So, what specific actions have caused your account to be C04 locked, leading to difficulties and inconvenience during your shopping?

Interface displaying the Lazada C04 error notification

In addition, some users believe that the C04 error appears due to excessive use of discount codes. However, even accounts that do not utilize discount codes still encounter the Lazada C04 error, affecting their shopping experience.

Currently, the quickest way to understand the cause of the Lazada C04 error is to contact Lazada’s customer service staff through the app.

How to resolve the Lazada C04 error quickly and effectively

Encountering the C04 error causes considerable inconvenience during your online shopping. So, what are the solutions to overcome this issue? Let’s go through the methods that have been tested to eliminate this “annoying” problem in the section below.

Some effective methods to resolve the Lazada C04 error

The C04 error is quite complex. Therefore, when you contact Lazada’s customer service staff to request account reactivation, it’s almost futile. Even if the staff share the reason why your account encountered the Lazada C04 error, there is no way for them to reactivate your account.
The C04 error cannot be resolved by changing products or selecting a different product supplier. Modifying the purchase vendor, adding or removing discount codes, and choosing payment methods are all ineffective against the Lazada C04 error.
The only thing you can do is abandon your old Lazada account and create a new one. You should also note that information such as email and phone number used for the old account cannot be reused for registration.
You also need to ensure that the information used to register this new account is not linked to the old account in any way. If you do not have another computer or phone to register a new account, you can factory reset your phone and computer, but remember to back up all necessary data before resetting!

How to avoid encountering the Lazada C04 error?

Experiencing the Lazada C04 error is undoubtedly an unpleasant ordeal that no one wants to go through. Therefore, you should keep the following points in mind to prevent your account from being locked:

Interface for logging into a Lazada account

Avoid logging into your account on other people’s devices and vice versa; do not let others log into their accounts on your device.
Refrain from asking others to place orders or allowing others to use your phone number to place orders. This is especially important when the order being placed uses a discount code that you recently used. Doing so can easily lead to both accounts being locked.
Do not use “rooting” software on your phone to interfere with the Lazada app.
When shopping on Lazada, be honest; do not ask or agree with sellers to increase product prices to meet the requirements for applying Lazada’s discount codes.

Some frequently asked questions about the C04 error

In addition to the causes and solutions for the Lazada C04 error, users also have some common questions, such as: What happens if I encounter the C04 error but have a maximum refund balance? Or when will the C04 error expire? Don’t worry, these questions will be answered right below.

What if I have a maximum refund balance but encounter the C04 error?

Refund Max is one of Lazada’s promotional programs that allows customers to use their refund balance to purchase items. When

Frequently asked questions

When you encounter the C04 error, you will receive a notification that states: “We’re sorry, your account has been suspended for violating Lazada’s terms of service.” You may still be able to log into your account and browse products, but you won’t be able to place orders or complete payments.

Unfortunately, once your account encounters the C04 error, there is no way to reactivate it. The only solution is to create a new Lazada account, ensuring that the information used to register is not linked to your previous account in any way.

No, currently the only way to resolve the C04 error is to create a new account. Changing products, selecting a different supplier, modifying the purchase vendor, or choosing different payment methods will not fix the issue.

To prevent your account from being locked, avoid logging into your account on other people’s devices and vice versa. Do not ask others to place orders for you or allow them to use your phone number for their orders. Be honest when shopping on Lazada and do not interfere with the app using “rooting” software.

Refund Max is a promotional program by Lazada that allows customers to use their refund balance to make purchases. If you encounter the C04 error, you won’t be able to utilize this balance. Contact Lazada’s customer support for further assistance in this case.