What is the phone number for SCTV Customer Service? When are they available? Revealing the different channels to contact SCTV

In this article, FPT Shop will reveal to you information about the SCTV call center, addresses of SCTV branches, as well as some other ways to contact SCTV. Let’s follow along.

About SCTV

SCTV, whose full name is Saigontourist Cable Television Company, was established on August 27, 1992. It is the first state-owned enterprise in Vietnam to be licensed by the Prime Minister and the Ministry of Information and Communications to establish the Telecommunications – Information Technology infrastructure across the country. The company is responsible for designing, constructing, and installing two-way cable television network infrastructure, broadband, and providing various other services.

After more than 30 years of formation and development, SCTV is one of the leading cable television networks in Vietnam, with nationwide coverage. SCTV provides various Telecommunications – Information Technology services including cable television, high-speed internet, digital television, sctvonline super application, VOD/OTT.

What is the SCTV hotline number? What issues does it support?

The SCTV hotline number is 1900 1878 with a call rate of 1000 VND/minute, operating 24/7, ready to assist customers in answering questions quickly anytime, anywhere. This is a general hotline for customers nationwide, where customers using SCTV’s cable television services in all provinces and cities can contact.

Organized and operated with a modern technical system platform and a team of professional staff, the entire process of receiving, processing, and responding to customer information by SCTV’s customer care department is closely monitored, ensuring smooth and swift processes. For issues that require direct support, SCTV will arrange technicians to provide assistance within 4 hours.

When calling the SCTV hotline, you will receive advice and answers to some main issues such as:

• Consultation on packages, information about promotions, and advantages of the packages provided by SCTV.
• Reporting cable faults, transmission line errors, and requesting repairs and problem-solving.
• Canceling a service contract with SCTV.

How to contact the SCTV hotline

When you have a problem that needs assistance from the SCTV hotline, follow these steps to receive support from hotline operators:

Step 1: Pick up the phone and dial the number 1900 1878, then press CALL.

Step 2: Press the corresponding button to connect with hotline operators for different regions:

• Button 1: To connect with SCTV hotline operators for the South.
• Button 2: To connect with SCTV hotline operators for the Central region.
• Button 3: To connect with SCTV hotline operators for the North.

Addresses of SCTV branches in Hanoi and Ho Chi Minh City

SCTV currently has many branches in provinces and cities across the country. If contacting the hotline is not convenient, you can visit the branches directly for assistance. Below is a list of SCTV branches in Hanoi and Ho Chi Minh City.

In Ho Chi Minh City

All branches in Ho Chi Minh City share the same hotline number for support, which is 1900 1878.

In Hanoi

All branches in Hanoi share the same hotline number for support, which is 1900 1222.

How to look up SCTV branches and offices

Above are the branches and offices of SCTV in Hanoi and Ho Chi Minh City. If you are in other provinces and cities and want to look up SCTV branches, follow these steps:

Step 1: Go to this address on your phone’s browser, computer,…

Step 2: Click on the arrow in the Select Province box, then select the province you are located in.

As an example, we will select An Giang province.

Step 3: Immediately after, the list of SCTV branches in An Giang province will appear below, along with specific information such as branch names, specific addresses, and contact phone numbers.

Other ways to contact SCTV

In addition to contacting the hotline, you can also choose other methods to contact SCTV, as follows:

Send a message through the website

The SCTV website is not only an information channel but also a reliable free support channel. Here, you can look up, search for information about services, promotions, service price lists, support online payments,…

If you want to chat directly with a staff member, click on the SCTV icon in the bottom right corner of the screen.

Now, a chat window will appear, enter your information including: Full name, Email, Phone number, and Content for support. Then press Start to send the message requesting support.

Submit a support request

If you want to talk directly to a staff member but cannot make a call to the hotline, you can submit a support request and a staff member will contact you. To submit a support request, visit this address, then select the Contact category.

Next, enter your information including: Full name, Phone number, Address, Email, Content, check the box I’m not a robot, and click Send. As soon as the request is received, the SCTV staff will contact you.

Send a message via Facebook

In addition to being used as a communication channel, providing and updating information about services as well as promotions, Facebook is also an effective advisory channel. To send a message to SCTV via Facebook, visit this address, then select Message and compose your message as usual. Then, the SCTV page staff will reply to you.

Send an email

Alternatively, you can contact SCTV via email for assistance at this address [email protected].

Conclusion

Above is all the information about the SCTV hotline that FPT Shop wants to share with you. Through this, you not only know the hotline number but also understand the operating hours, issues within the supported scope, how to contact, and some other contact channels.

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