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What to do with a non-existent Zalo account? Handling and important notes to know

"Why does my Zalo account not exist?" - What causes this situation? Can you still read old messages from a deleted account? And how can you resolve this issue? Check out the article below to find the answers.

Administrator

14 December, 2023

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Despite being launched after Facebook, Zalo is currently a popular and favored social network in Vietnam. With strict conditions, recently, many people have encountered the situation of Zalo accounts not existing due to policy violations. So how to handle a locked Zalo account? Let’s find out the reasons and solutions with FPT Shop below.

What does it mean when Zalo reports that an account does not exist?

When accessing your chat bubble on Zalo or logging into your own account and receiving the notification “Zalo account does not exist”, it means that the account has been permanently deleted on Zalo.

Causes of Zalo accounts not existing?

The reasons for this situation can be mentioned as follows:

Zalo password loss: This is a common situation that often occurs with those who use Zalo while using other social networks like: Facebook, Skype, Instagram, Twitter, etc. Using multiple passwords for accounts can make users confused or forgetful. Multiple unsuccessful login attempts will result in the account being locked.

Multiple unsuccessful login attempts will result in the account being locked

Zalo account hacked: Your account is hacked to retrieve information or for personal gain, which is also a reason why the account is permanently deleted.
Sharing copyrighted content: Sharing data that violates copyright is a reason Zalo will temporarily suspend your account. As one of the rules on Zalo that users have to comply with is the policy of respecting the copyright of the author and the work. If impersonating someone to provide misleading information or publish a service or work without the author’s permission, getting the account deleted is natural.
Sharing phishing links: Using Zalo to share information or phishing links that affect others is also a reason for your account being locked. Zalo has a policy that does not allow users to use phishing links, whether intentionally or unintentionally sharing or disseminating false information. In addition, depending on the seriousness of the serious impact, your Zalo account will be locked for 30 days or more.
Viewing and sharing sensitive content: Zalo also has regulations on banning the posting and sharing of sensitive content, violating ethics to carry out illegal transactions. So if you violate the account, it will be permanently deleted.

Viewing and sharing sensitive content will result in the account being permanently deleted

How to handle a Zalo account that does not exist

If you encounter the issue of a Zalo account not existing during use, please refer to the following solutions.

Check login information

Make sure you have logged in with the correct phone number and password. In case you do not remember your password, you should take advantage of the Zalo password recovery feature to retrieve it, avoiding multiple unsuccessful login attempts that can lock your account.

Contact Zalo support department

In case you are sure that your account information and password are correct but still receive the notification “Account does not exist”. Please contact Zalo’s support department via Hotline: 1900 561 558 (2,000 VND/minute) then press 2 to talk to the operator and get support to solve the problem.

Check network connection

In some cases, a Zalo account not existing may be due to network connection problems. Therefore, check the Internet connection and ensure that the Zalo application is functioning normally.

Register a new account

If your account has been locked or deleted, you can register a new account using the phone number or email address that was registered before.

Register a new Zalo account when the old account is deleted

How to recover a non-existent Zalo account

The way to recover a Zalo account that does not exist depends on the cause of the problem. If the account is reported as not existing due to technical issues such as system errors, login errors, or account locking, you can restore the account by sending a request for information to Zalo’s support department for detailed guidance. To ensure the safety and security of your account, provide accurate and complete information.

Related notes on Zalo account not existing notifications

After the account is deleted, can others still see my old messages?

After your Zalo account is deleted, others will no longer be able to view the old messages in the chat bubble. At this point, it is not possible to read or perform any other actions.

A locked Zalo account cannot view messages in the chat bubble

After the account is locked or deleted, do previous comments on others’ statuses still appear?

Similar to the chat bubble, when your Zalo account is deleted, previous comments on your friends’ statuses will also not be displayed.

After being deleted, can the account be registered and restored?

After deleting your Zalo account, you can completely restore your old account. However, when recovering, you can only retrieve the previously registered username and display name, and other data such as logs, friend lists, or messages will be lost. Therefore, consider carefully before permanently deleting your Zalo account.

After deletion or locking, are my previous messages, pictures, and videos in groups still available?

Although messages in the chat bubble between two people cannot be viewed or operated after being deleted, messages, pictures, and videos in group chat will still be retained. Therefore, friends can still view and perform actions as usual.

Temporary conclusion

The above article has shared with you the reasons why Zalo accounts do not exist and how to handle and recover them quickly. FPT Shop hopes that the information in this article will be helpful to you.

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