Ahamove: The Ultimate Guide to Tracking Your Parcels, Finding Post Offices, and Contacting Customer Support

Ahamove is a leading on-demand delivery app, popular in Hanoi and Ho Chi Minh City. Learn how to track your orders, find a list of post offices, and discover the customer service hotline to access the full range of Ahamove's services.

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Ahamove is a well-known delivery app, widely used in the inner city areas of Hanoi and Ho Chi Minh City, as well as other provinces such as Hai Phong, Bac Ninh, Da Nang, Vung Tau, Binh Duong, Dong Nai, and Can Tho.

Ahamove has a clear and fast delivery process, chosen by many stores as their transportation partner. In this article, we will explore Ahamove’s delivery service and the fastest way to track Ahamove waybills.

1. Overview of Ahamove Delivery Service

Introduction to Ahamove Delivery Service

Ahamove is a delivery service under the Scommerce Group. The Ahamove app on smartphones is extremely convenient, allowing store owners to instantly hire hundreds of shippers for delivery.

In the field of delivery in Hanoi and Ho Chi Minh City, Ahamove is leading the way among delivery services. To ensure fast and safe transportation, Ahamove’s partners have full autonomy over delivery times and order selection.

AhaDelivery

AhaMart

AhaMart is Ahamove’s shopping service, allowing you to easily order food, drinks, semi-processed food, consumer goods, medicine, and more quickly, with deliveries as fast as 20 minutes from the time of order, and cost savings.

AhaTruck

AhaTruck is Ahamove’s truck service, suitable for delivering large and heavy items. AhaTruck offers a range of vehicles to cater to diverse customer needs, including three-wheelers, pickup trucks, 500kg vans, and 500kg trucks.

AhaRide

AhaRide is a motorcycle taxi service using VinFast electric motorcycles, promoting a green and modern lifestyle. It ensures a smooth ride, competitive pricing, and professional service.

AhaRide

AhaFast

AhaFast is a delivery service using VinFast electric motorcycles, a collaboration between Ahamove and VinFast. It aims for a green lifestyle and environmental protection, offering super-fast delivery within 30 minutes.

Business Services

Additionally, Ahamove provides business services trusted by many partners, including:

  • OnWheel: Integrates superior SaaS solutions for last-mile delivery management and distributed task assignment.
  • Same-day Delivery: Offers cost-optimized intra-city delivery solutions for businesses.
  • Fulfillment: Provides warehousing, order processing, and intra-city delivery solutions.

Ahamove Delivery Price List

Super Speed: Intra-city delivery within 1 hour Super Saver: Delivery within 2 hours, saving 20% Super Grade: Delivery of high-value items Super Speed – Food: Quick delivery within 30 minutes 4H: Intra-city delivery, committed within 4 hours
Delivery Time Within 1 hour Within 2 hours Within 1 hour 0-5km delivered within 30 minutes Within 4 hours
Distance 4km: 25,000 VND, above 4km: 5,500 VND/km 4km: 20,000 VND, above 4km: 4,400 VND/km 4km: 25,000 VND, above 4km: 5,500 VND/km 3km: 20,000 VND, above 3km: 5,500 VND/km 0-10 km: 27,000 VND, 10-15 km: 36,000 VND, 15-20 km: 42,000 VND
Additional Stop 5,000 VND/stop No additional stops 5,500 VND/stop No additional stops No additional stops
COD Below 2 million VND: Free, above 2 million VND: 0.88% of COD value Up to 1 million VND: Free Below 2 million VND: Free, above 2 million VND: 0.88% of COD value Below 1 million VND: Free, above 1 million VND: 0.88% of COD value Up to 1 million VND

Ahamove Delivery Price List

2. Tracking Ahamove Waybills

Tracking on Mobile Devices

To track your order status, follow these simple steps:

For the AhaMove mobile app on Android and iOS:

  • For Android devices, download from CHPlay or here
  • For iOS devices, download from the App Store or here

Step 1 Access the app and go to the “Sign Up” section if you don’t have an account.

Step 2 Fill in the required customer information and click “Sign Up.”

Step 3 The system will send a 4-digit verification code via SMS. Enter the code to activate your account.

Step 4 Access the left menu and select “Records”.

Step 1 and Step 2

Step 5 Choose the order you want to check the status of.

Step 6 View the driver’s movement updates.

Step 3 and Step 4

Tracking on Computers

Step 1 Go to https://cloud.ahamove.com/

Step 2 Enter the waybill number and click search.

For the Website Version

3. Frequently Asked Questions about Ahamove Delivery Service

What is Ahamove’s hotline number?

You or AhaMove’s partners can contact the hotline 1900.5454.11 (1000 VND/minute) and follow the instructions to reach AhaMove’s partner support department.

The hotline operating hours are from 8:30 AM to 9:30 PM every day, including Saturdays and Sundays.

Frequently Asked Questions about AhaMove Delivery Service

Does Ahamove work on Sundays?

AhaMove operates from Monday to Friday and Saturday from 8:30 AM to 6:00 PM. AhaMove is closed on Sundays. However, you can still contact the AhaMove hotline on Sundays from 8:30 AM to 9:00 PM for urgent matters.

How long does Ahamove take to deliver?

Depending on the delivery service you choose, AhaMove commits to delivery times ranging from 30 minutes to 1 hour, 2 hours, and a maximum of 4 hours.

What items does Ahamove prohibit from transporting?

  • Items exceeding the size limits for each delivery service
  • Valuable documents (demand drafts, promissory notes, checks, government bonds, corporate bonds, coupons, stocks, etc.)
  • Land-use right certificates, ID cards, driver’s licenses, vehicle registration certificates, passbooks, bank cards, insurance cards, and other types of documents.
  • Gold, silver, jewelry, and antiques
  • Medications and powders without labels, brand names, or clear information about the manufacturer.
  • Items prohibited from transportation under the law.
  • Orders without physical goods (bank deposits, ATM transactions, MoMo, postal service, Viettel Pay, etc.)

Items Prohibited from Transportation by Ahamove

What are the conditions for Ahamove to transport goods?

Customers wishing to engage in transactions with AhaMove must be at least 18 years old and have full civil behavior capacity as stipulated by law.

Customers are not allowed to participate in transactions if they do not meet these requirements, unless they have the direct guardianship and consent of their guardians.

To create a request on the app, you need to register an account and download the AhaMove software application or use the website. You will be asked to provide personal information, mobile phone number, and email address for registration.

After completing the information provision, AhaMove will provide you with an account to access and manage your transaction process. Customers are responsible before the law for all information declared during account creation.

In all cases, AhaMove has the right to verify the information you provide, but this does not mean that AhaMove guarantees the accuracy of the information you declare. AhaMove will not handle customer complaints if customers provide incorrect information during registration.

Conditions for Ahamove to Transport Goods

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