Express Delivery Service (EDS): Hotline, Rates, and Postal Services

"Giao Hàng Nhanh (GNH) is Vietnam's premier delivery company, offering an efficient and reliable service to its customers. With a wide network across the country, GNH provides an unparalleled delivery experience. In this article, we delve into the world of GNH, exploring their unique tracking system, postal offices, and pricing structure. We guide you through the process of tracking your parcels, locating your nearest postal office, and understanding their competitive pricing. Join us as we uncover the secrets behind GNH's success and discover why they are the go-to choice for deliveries in Vietnam."

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With the rise of online shopping, delivery services have emerged to meet customer demands. One such trusted delivery service is Giao Hàng Nhanh (GHN). Let’s explore GHN’s services with Bách hoá XANH!

1. An Overview of Giao Hàng Nhanh (GHN) Services

Introduction to GHN

Giao Hàng Nhanh, commonly known as GHN, is a logistics company established in Vietnam in 2012. GHN is committed to providing customers with fast, efficient, and safe delivery services.

Overview of Giao Hàng Nhanh

GHN currently covers almost 100% of the 63 provinces and cities nationwide with over 100,000 online shop partners from platforms like Shopee, Tiki, Lazada, and Sendo.

GHN’s Services

  • SUPER EXPRESS SERVICE
  • SUPER SAVER SERVICE
  • FIXED RATE SERVICE
  • 4-HOUR SERVICE

GHN’s Value-Added Services

  • GHN Express (Delivery): E-commerce delivery service with nationwide express delivery, free cash on delivery (COD) collection, free redelivery, and free returns.
  • GHN Fulfillment (Warehousing): Warehousing and goods processing services with over 100,000m2 of warehouse space to optimize your import-export-inventory needs.
  • Ahamove: Instant delivery service within 30 minutes to 4 hours in Ho Chi Minh City and Hanoi.

GHN’s Rate Card

Intracity Rates

Price for inner-city areas Price for suburbs
For a 0.3kg order, the price is VND 22,000 for inner-city areas. For a 0.5-1kg order, the price ranges from VND 35,000 to 37,000 for inner-city areas.
VND 35,000 for suburbs. VND 37,000 to 47,000 for suburbs.
For each additional 0.5kg, the price increases by VND 4,000. For each additional 0.5kg, the price increases by VND 6,600.

Intercity and Interprovincial Rates:

Air freight Road freight
For a 0.5-1kg order, the price ranges from VND 35,000 to 59,000 for inner-city areas. For a 1kg order, the price is VND 37,000 for inner-city areas.
VND 45,000 to 69,000 for suburbs. VND 47,000 for suburbs.
For each additional 0.5kg, the price increases by VND 9,900. For each additional 0.5kg, the price increases by VND 7,700.

Rate Card for Value-Added Services

Refer to the image below for GHN’s rate card for value-added services:

Service Type Service Fee Note
Pick-up from district/ward Free
COD Collection Free collection service; VND 5,500/transaction for COD transfer fee. GHN will return the collected COD amount to the customer’s account every Tuesday and Thursday.
Redelivery Free for the first 3 attempts. After 3 unsuccessful attempts, the order will be in a “Waiting for return to sender” status for 24 hours.
VND 11,000/redelivery activation. If the sender requests a redelivery, they will be charged VND 11,000.
Return (Intracity) VND 5,000 Return time: 3-5 days.
Return (Other routes) 50% of the delivery fee for the route. Return time: 3-10 days.
Declaration of goods value (for goods valued up to VND 3 million) Free Maximum compensation: VND 5 million.
Declaration of goods value (for goods valued above VND 3 million) 0.5% of the declared goods value. The service fee includes 10% VAT.
Partial delivery and return (Intracity) VND 5,000
Partial delivery and return (Other routes) 50% of the delivery fee for the route.

2. How to Track GHN Orders

Tracking GHN Waybills

The method to track GHN waybills differs between recipients and shop owners.

If you are a recipient, you can track GHN waybills via their website: https://ghn.vn or by calling their hotline 1900636677. If you are a shop owner, you can track waybills through their website, hotline, or the GHN app.

For detailed instructions: Refer to the simple guide below.

Tracking GHN Waybills

3. List of GHN Post Offices

How to Find Nearby GHN Post Offices and Drop-off Points

You can easily find nearby GHN post offices and drop-off points using Google or their website: ghn.vn.

Using Google

Step 1 Access the Google website.

Step 2 Search for “GHN Post Office.”

Step 3 Find the nearest post office location.

Step 4 Check the specific location and hours.

Step 5 Find the most convenient route.

Using the GHN Website: ghn.vn

Step 1 Access the GHN website: ghn.vn.

Step 2 On the left corner, click on the bar and select “2,000 Drop-off Points.”

Step 3 Choose the desired area and find the nearest location.

Step 4 Find the most convenient route.

List of All GHN Post Offices

  • Hanoi: 222 Tran Duy Hung, Trung Hoa, Cau Giay, Hanoi
  • Ho Chi Minh City: 1284 Quang Trung, Ward 14, Go Vap District
  • Ho Chi Minh City: 291 Nguyen Son, Phu Thanh Ward, Tan Phu District, Ho Chi Minh City
  • Binh Duong: Lai Uyen Commune, Bau Bang District, Binh Duong Province

For a complete list of all GHN post offices, visit: https://ghn.vn/blogs/he-thong-buu-cuc

4. How to Use the GHN Express App

Download Links: iOS | Android

This section covers: Downloading the app (on CH Play and App Store),

Registering/Logging into Your Account

After downloading the GHN app, proceed to register or log in to your account.

If you already have an account and have logged in before, simply enter your phone number and password to access your account.

Logging into an Existing Account

If you forgot your password, tap on the ‘Forgot Password’ option in the password field. Then, enter your phone number to receive an OTP and set a new password. Finally, wait for the OTP to be sent to your phone to complete the login process.

Resetting Your Password

If you don’t have an account yet, you can create one on the GHN app as follows:

Step 1 Tap on the ‘Register Now’ button below the ‘Log In’ button.

Step 2 Fill in the required information and tap ‘Register’.

Step 3 Enter the OTP sent to your phone and use it to complete the account registration.

Creating a New Account

Managing Orders

Creating an Order

To create an order in the GHN app, follow these steps:

Step 1 Select the ‘Order Management’ option (second option on the menu), then tap on the orange circle with a plus sign in the top-right corner to create a new order.

Step 2 If this is your first time creating an order, tap on the ‘Update Pickup Address’ button and fill in the required information about your shop’s pickup address.

Step 3 If this is your first time using the new app version, when you enter the ‘COD Amount’, a pop-up will appear. Here, you need to fill in your bank account information and enter the OTP sent to your registered business phone number.

Step 4 After filling in all the required information, tap ‘Create Order’ to complete the process.

Creating a New Order

To create a draft order in the GHN app, follow these steps:

Step 1 Select the ‘Order Management’ option (second option on the menu), then tap on the orange circle with a plus sign in the top-right corner to create a new order.

Step 2 Fill in the required information and tap ‘Save Draft’ to complete the draft order.

Step 3 Review the draft order. Valid orders will be highlighted in green with the word ‘Valid’, while invalid orders will be grayed out with the phrase ‘Insufficient Information’.

Step 4 For valid orders, you can tap ‘Create Order’ to immediately create the order or create multiple orders by selecting ‘Select All’ and then tapping the create order button.

Frequently asked questions

Express Delivery Service (EDS) is a delivery service that offers same-day delivery for documents and parcels within select cities and provinces in Vietnam. It is a quick and efficient way to send urgent items, with a guaranteed delivery time of 3-5 hours.

The rates for EDS vary depending on the weight of the item and the distance of the delivery. For items up to 5kg, the rate starts at 40,000 VND for deliveries within the same city. For items weighing 5-10kg, the rate starts at 60,000 VND. There are also additional charges for deliveries to remote areas or during peak hours.

You can contact EDS by calling their hotline at 1900 54 54 46. This hotline is available 24/7 to provide assistance and answer any queries you may have.

In addition to their express delivery service, EDS also offers a range of postal services such as registered mail, package delivery, and international mail. They also provide a postal savings service, allowing customers to deposit and withdraw money at any post office nationwide.

You can track your EDS delivery by using the tracking number provided to you when you placed the order. This tracking number can be used on the EDS website or mobile app to get real-time updates on the status of your delivery.
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