Express Mail Service: Track Your Parcel, Find Your Local Post Office, and Contact Our Support Hotline.

The demand for express delivery services in Vietnam is on the rise. Today, we will be delving into an overview of EMS, a leading delivery service, and exploring its tracking capabilities.

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EMS is a well-known delivery service provider in Vietnam, offering international express mail services. It is a joint venture between VietnamPost, which holds 50% of its shares. To learn more about EMS and its services, read on.

1. An Overview of EMS Delivery Services

What is EMS?

EMS, short for Express Mail Service, is an international express delivery service brand. It is established and managed by the International EMS Cooperative, which is under the Universal Postal Union (UPU). EMS provides high-quality delivery services between postal services in over 200 countries and territories worldwide.

EMS Vietnam has consistently been ranked among the top 10 countries with the best service quality and customer care by the Cooperative for many consecutive years.

Overview of EMS Services

During the challenging times of the global economic crisis caused by the COVID-19 pandemic, EMS Vietnam chartered flights from Vietnam Airlines to ensure uninterrupted delivery of goods and mail across the country during the social distancing period.

EMS Services

Domestic EMS Service

This service offers express delivery of mail and parcels (including goods, letters, documents, etc.) within Vietnam.

International EMS Service

EMS provides international delivery services to over 100 countries and territories worldwide. The maximum weight for a parcel is 70kg, and no single side can exceed 1.5m.

Value-added Services

These include cash on delivery (COD), hand delivery, declaration of value, delivery outside of business hours, and special services such as express delivery, delivery before 9:00 am, and same-day delivery.

EMS Express Delivery Service Rates

The standard EMS express delivery service is available in all 63 provinces and cities across Vietnam.

RATE TABLE FOR EXPRESS DELIVERY SERVICE

Weight Intra-province Intra-region Inter-region (Economy) Inter-region (Express)
Up to 100g 12,000 VND 24,000 VND 25,000 VND 26,000 VND
100g – 250g 14,000 VND 28,000 VND 32,000 VND 36,000 VND
250g – 500g 16,000 VND 33,000 VND 35,000 VND 46,000 VND
1,000g – 1,500g 20,000 VND 42,000 VND 55,000 VND 66,000 VND
1,500g – 2,000g 22,000 VND 48,000 VND 65,000 VND 76,000 VND
Each additional 500g 2,500 VND 5,000 VND 10,000 VND 13,000 VND
Delivery time 0.5 – 1 day 0.5 – 1.5 days 1.5 – 3 days 1 – 2.5 days

Note: The above rates exclude VAT (10%) and fuel surcharge, as well as remote area fees.

RATE TABLE FOR EMS E-COMMERCE EXPRESS SERVICE

Weight Intra-province EMS Region 1 Da Nang to Hanoi/Ho Chi Minh City and vice versa Hanoi to Ho Chi Minh City and vice versa Region 3
Up to 50g 8,000 VND 8,500 VND 9,500 VND 9,500 VND 10,000 VND
50g – 100g 8,000 VND 12,500 VND 13,500 VND 13,500 VND 14,000 VND
100g – 250g 10,000 VND 16,500 VND 21,500 VND 22,000 VND 23,000 VND
250g – 500g 12,500 VND 23,500 VND 28,000 VND 28,600 VND 29,900 VND
500g – 1kg 15,000 VND 33,000 VND 40,900 VND 41,800 VND 43,700 VND
1kg – 1.5kg 18,000 VND 40,000 VND 52,800 VND 53,900 VND 56,400 VND
1.5kg – 2kg 21,000 VND 48,500 VND 59,500 VND 63,500 VND 67,500 VND
Each additional 500g 1,600 VND 3,800 VND 9,000 VND 10,000 VND 11,000 VND

EMS Delivery Time Guidelines

EMS Value-added Services

– Cash on Delivery (COD)

– Hand Delivery

– Declaration of Value

– Delivery Notification

– Withdrawal of Mail

– Change of Recipient’s Name and Address

– Delivery with Receipt, Delivery Outside of Business Hours

– Return Service

– Express Delivery

2. How to Track Your EMS Delivery

Here are five ways to track your EMS delivery and get answers to your questions:

  • Track your shipment on the EMS website
  • Use the LiveChat feature to send a message
  • Contact the EMS hotline
  • Send an SMS text message
  • Send a direct message via Zalo

For more information: 5 easy ways to track your EMS delivery

Tracking Your EMS Delivery

3. List of EMS Delivery Offices

Find the Nearest EMS Office

To find the EMS office closest to you, simply follow these steps:

Step 1 Visit the website https://www.ems.com.vn/tra-cuu/tra-cuu-buu-cuc

Step 2 Enter the information for the Province/City, District/Ward, and Commune/Ward you want to search for.

Step 3 Click “Search.”

The system will provide you with a LIST OF POST OFFICES for your reference.

Finding the Nearest EMS Office

List of All EMS Delivery Offices

To find a list of all EMS delivery offices, visit the website https://www.ems.com.vn/tra-cuu/tra-cuu-buu-cuc

4. Frequently Asked Questions about EMS Delivery Services

What is the EMS hotline number?

The hotline number for EMS express delivery is 1900.545.433 (charged at 1,000 VND/minute).

The EMS hotline is available 24/7 to answer any questions or concerns you may have about their services.

What are the working hours of EMS?

EMS operates from Monday to Friday, 7:30 am to 5:30 pm. These hours apply to all post offices and branches across the country.

Does EMS work on Sundays?

No, EMS does not work on Sundays.

How to Estimate EMS Delivery Charges

RATE TABLE FOR EXPRESS DELIVERY SERVICE

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Weight Intra-province Intra-region Inter-region (Economy) Inter-region (Express)
Up to 100g 12,000 VND 24,000 VND 25,000 VND 26,000 VND
100g – 250g 14,000 VND 28,000 VND 32,000 VND 36,000 VND
250g – 500g 16,000 VND 33,000 VND 35,000 VND 46,000 VND
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