Kerry Express Overview – How to Track Your Kerry Express Shipment

Kerry Express is Thailand's leading delivery service with a network of 120 postal hubs nationwide. Learn more about tracking your parcel, rates, post offices, and our customer service hotline.

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Kerry Express is the largest cash-on-delivery (COD) logistics and transportation service provider in Vietnam and abroad. If you’re using Kerry Express delivery services, don’t miss out on these five quick and accurate ways to track your shipments to avoid loss and easily manage your orders.

1. An Overview of Kerry Express Delivery Service

What is the Kerry Express Delivery Service?

Kerry Express, established in 2001, with its head office in Ho Chi Minh City, is a company specializing in express delivery and logistics.

Currently, Kerry Express has four central warehouses equipped with professional facilities in four locations: Ho Chi Minh City, Hanoi, Danang, and Binh Duong, along with a network of 120 post offices across the country. The company also has a presence in over 50 countries and territories worldwide.

Kerry Express, established in 2001, is headquartered in Ho Chi Minh City.

One of the key strengths of Kerry Express is its diversity in serving multiple industries, including electronics, consumer goods, telecommunications, home appliances, automobiles, and motorcycles. Their flexible infrastructure in terms of warehouses and transportation means they can accommodate various transportation requirements of their customers.

Other advantages include nationwide delivery, API integration, return management, customer support through a dedicated hotline, customs procedures assistance, cargo insurance, and payment support.

Kerry Express serves a diverse range of industries.

Kerry Express Services

  • Express Delivery: This is the most prominent, common, and widely used service by customers at Kerry Express.
  • 48-hour Delivery: Alternatively, you can opt for this service, where your parcel will be delivered within 3-4 days.
  • Road Transport
  • Cash on Delivery (COD)
  • International Express Delivery

Kerry Express Price List

To make it more convenient to learn about the prices of each service, Kerry Express provides a freight rate calculator on their website. You can follow these steps:

Step 1 Visit the Kerry Express freight estimation page.

Step 2 Choose the delivery and receiving points.

Step 3 Enter the information about the height, length, width, and weight of the goods, then click “Discounted Price” to calculate the fee.

Step 4 You will receive information about the price and the estimated real-time of the three service types: Express Delivery, 48-hour Service, and Road Transport.

Note: The fee does not include surcharges; therefore, to know the exact price, it is recommended to visit the nearest post office or contact the hotline 19006663 for a detailed quote.

Kerry Express provides a freight rate calculator on their website.

2. Tracking Kerry Express Orders

Tracking Kerry Express Waybill

There are multiple ways to track your waybill from Kerry Express. Here are some of the quickest and most accurate methods to monitor your orders:

Tracking on the Kerry Express Website

Step 1 Obtain the Waybill Number

When you send a package through Kerry Express, you will receive a waybill with detailed information about your shipment. This includes a 12-character alphanumeric code below the barcode, which is the waybill number.

If you are the recipient and want to know the waybill number to track the status of your order, you can contact the sender to obtain the number or check the information on the online order.

Step 2 Visit the Kerry Express Waybill Tracking Website

Go to the following link: https://kerryexpress.com.vn/trang-thai-don-hang.

Step 3 Enter the Waybill Number

Input the waybill number of the shipment you want to track into the empty field and click the search icon (magnifying glass) to initiate the search.

Step 4 View the Tracking Results

If the waybill number is valid, the results will display:

Where is your shipment?: Shows which warehouse the shipment has reached, the time of arrival, and the name and phone number of the delivery person.

Shipping Information: Waybill number, delivery date, recipient, and order status.

Sender – Recipient Information: Addresses of the sender and recipient.

Tracking by Calling the Kerry Express Hotline

You can call the Kerry Express hotline at 19006663 and ask the staff to check the status of your order. You will need to provide some basic information, such as the sender’s name, phone number, and waybill number.

Note: The Kerry Express hotline is not available 24/7, so keep in mind the following operating hours:

Monday – Friday 7:30 AM – 7:00 PM
Saturday 7:30 AM – 6:00 PM
Sunday 8:00 AM – 4:00 PM

Contact Kerry Express Customer Support

If you require more in-depth assistance, you can submit your inquiries through the Kerry Express support form as follows:

Step 1 Visit the Kerry Express link and select Support.

Step 2 Fill in all the necessary information and your request.

Step 3 Click Send.

When filling out the form, you will provide your email address. The Kerry Express customer support team will respond to you via the registered email.

Alternatively, you can send an email directly to the Kerry Express customer support department at [email protected] and provide the necessary information to receive assistance.

Send a Message to Kerry Express on Facebook

Send a message to the Kerry Express fanpage on Facebook, provide your information, and request them to track your waybill. This method may take some time, as the fanpage does not have staff available 24/7.

Contact Kerry Express via Zalo

Step 1 Visit Kerry Express on Zalo

Step 2 Click “Follow.”

Step 3 Provide complete order information and ask Kerry Express staff to assist you in tracking.

This method may also take some time, as there is no 24/7 online staff available.

3Kerry Express Post Office List

How to Find the Nearest Kerry Express Post Office

Step 1 Visit the Kerry Express post office system website.

Step 2 Select the area you want to search in the following order: Province/City – District/County – Post Office.

Step 3 View the search results for the post office, including the post office name, address, phone number, and operating hours.

Search for Kerry Express post offices.

List of All Kerry Express Post Offices

Binh Thanh Post Office

158 Chu Van An, Ward 26, Binh Thanh District, Ho Chi Minh City

Thang Long Post Office

34B Thang Long, Ward 4, Tan Binh District, Ho Chi Minh City

District 7 Post Office

117/7C Tran Xuan Soan, Tan Kieu Ward, District 7, Ho Chi Minh City

District 10 Post Office

7A/4 Thanh Thai, Ward 14, District 10, Ho Chi Minh City

District 3 Post Office

105A Vuon Chuoi Street, Ward 4, District 3, Ho Chi Minh City

Binh Tan Post Office

255 Vanh Dai Trong, Binh Tri Dong B Ward, Binh Tan District, Ho Chi Minh City

Southern Saigon Operation Center

117/7C Tran Xuan Soan, Tan Kieu Ward, District 7, Ho Chi Minh City

Binh Chanh Post Office

A1/22 Nguyen Huu Tri, Ward 1, Tan Tuc Town, Binh Chanh District, Ho Chi Minh City

Southern Saigon Operation Center

37/5 Be Van Cam, Tan Kieu Ward, District 7, Ho Chi Minh City

District 2 Post Office

124 Tran Luu, An Phu – An Khanh Urban Area, An Phu Ward, District 2, Ho Chi Minh City

Eastern Saigon Operation Center

25, Street 24, Ward 7, Linh Dong Ward, Thu Duc City, Ho Chi Minh City

Cu Chi Post Office

341 Highway 8, Ward 3, Cu Chi Town, Cu Chi District, Ho Chi Minh City

Go Vap Post Office

62L/40 Nguyen Hong Residence, Nguyen Hong Street, Ward 11, Binh Thanh District

Tan Phu Post Office

496 Le Trong Tan, Tay Thanh Ward, Tan Phu District, Ho Chi Minh City

Frequently asked questions

Kerry Express is a leading logistics and express delivery company in Southeast Asia, with a strong presence in Thailand, Vietnam, Malaysia, Singapore, and Cambodia. They offer a range of delivery services, including domestic and international express delivery, freight forwarding, and e-commerce logistics solutions.

You can track your Kerry Express shipment by using the tracking number provided on your shipping label or delivery receipt. Go to the Kerry Express website and enter the tracking number in the ‘Track Your Shipment’ section. You can also track your shipment by scanning the QR code on your shipping label using the Kerry Express mobile app.

By tracking your Kerry Express shipment, you can get real-time updates on the status of your delivery. This includes information such as the current location of your package, the estimated delivery date and time, and the delivery history. You can also view the shipping details, such as the sender and recipient information, the origin and destination of the shipment, and the service type.

Yes, Kerry Express offers multi-language support for shipment tracking. You can track your shipments in English, Thai, Vietnamese, Malay, and Simplified Chinese. To change the language, simply select your preferred language from the drop-down menu on the Kerry Express website.

If you encounter any issues with your Kerry Express delivery, such as a delayed or missing package, you can contact their customer service team for assistance. You can reach them by phone, email, or through the live chat feature on their website. Provide them with your tracking number and details of the issue, and they will help resolve the problem as quickly as possible.
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