SaigonShip is a well-known and trusted cargo shipping service provider, offering reasonable rates and unique promotional programs. Let’s explore the comprehensive overview of SaigonShip’s services and how to track your SaigonShip orders.
1 An Introduction to SaigonShip’s Delivery Services
About SaigonShip’s Delivery Services
SaigonShip is a renowned company specializing in cargo transportation and delivery services within Ho Chi Minh City.
SaigonShip continuously strives to enhance its service quality, aiming to provide customers with the most superior express delivery solutions, catering to their diverse shipping needs.
Information about SaigonShip
With a vast network of shippers across Saigon, SaigonShip ensures meticulous attention to detail, safety, and timely delivery for its valued customers.
The company’s unwavering business philosophy centers around service quality as its guiding principle, allowing customers to have complete peace of mind regarding the services provided by SaigonShip.
SaigonShip’s Range of Services
Here’s an overview of some of SaigonShip’s notable services:
- SGS Savings: Cost-effective express delivery service.
- SGS Standard: Standard express delivery service.
- SGS Advance: Express delivery service with advance payment option.
SaigonShip’s Value-Added Services:
SaigonShip’s Fanpage
While specific details about their value-added services are currently unavailable, customers can directly contact SaigonShip’s Fanpage or visit their website for personalized consultations and inquiries.
SaigonShip’s Rate Card
| Zone | District |
|---|---|
| 1. Inner City (20,000 VND) | All districts, except Tan Tao (Binh Tan), Thao Dien, An Phu, and Binh An (District 2) |
| 2. Outskirts (30,000 VND) | District 9 (Tang Nhon Phu, Tan Phu, Hiep Phu, Phuoc Long, Phuoc Binh), District 12, District 2, Thu Duc, and Hoc Mon (Tan Xuan, Trung Chanh, Ba Diem) |
| 3. Rural Areas (40,000 VND) | Binh Chanh, Nha Be, District 9 (Phu Huu, Long Truong, Long Thanh My), and remaining areas of Hoc Mon |
Express delivery within 60 minutes: 30,000 VND – 60,000 VND
SaigonShip’s Delivery Schedule and Guidelines
| Zone 1 | Zone 2 | Zone 3 |
|---|---|---|
| Pickup before 12:00 noon, delivery before 6:00 p.m. | Pickup before 12:00 noon, delivery before 6:00 p.m. | Delivery within 48 hours |
| Pickup between 3:00 p.m. – 5:00 p.m., delivery before 10:00 p.m. | Pickup between 7:00 p.m. – 10:00 p.m., delivery the next day | |
| Pickup between 7:00 p.m. – 10:00 p.m., delivery the next day |
2 Tracking SaigonShip Orders
Tracking on a Computer
SaigonShip’s Website
To track your orders, simply enter the order code on the SaigonShip website to receive assistance.
Tracking on Mobile Devices
You can conveniently track your order status in real-time using the SaigonShip app, downloadable from CH Play (or App Store), or through email notifications.
Locating SaigonShip’s Postal Offices
-
Step 1 Click on the Login icon (if you don’t have an account, choose Register). -
Step 2 Fill in the required information: Phone number, shop name, password, email, and shop address. Click register, then log in as usual. -
Step 3 Click on “Track Order Code.”
You can download the SaigonShip app using the following links:
- Download SaigonShip App on CH Play
- Download SaigonShip App on App Store
3 SaigonShip’s Postal Office List
Finding the Nearest SaigonShip Postal Office
Packages are always delivered according to regulations
SaigonShip’s postal office is located at 633/17 Hong Bang, Ward 6, District 6, Ho Chi Minh City. Customers with inquiries can visit this office for assistance.
Comprehensive List of SaigonShip’s Postal Offices
Information is currently being updated.
4 Frequently Asked Questions about SaigonShip’s Services
What is SaigonShip’s Hotline Number?
You can easily reach SaigonShip via the following phone numbers: 1900636442 or 0939099123
Does SaigonShip Operate on Sundays?
SaigonShip remains operational on Sundays until 6:00 p.m., ensuring customer convenience.
Is SaigonShip open on Sundays?
How Long Does SaigonShip Take to Deliver Packages?
For inner-city areas, delivery times range from 6 to 10 hours. For outskirts and rural areas, the maximum delivery time is 48 hours.
What Items Does SaigonShip Prohibit from Shipping?
Customers must comply with legal regulations regarding prohibited or restricted items for transportation and shipping, as well as other applicable laws (including, but not limited to, cases where goods lack invoices or origin documentation, or are subject to inspection, confiscation, or destruction as determined by competent authorities or airport security).
Are There Any Conditions for Shipping with SaigonShip?
Information is currently being updated.
How Does SaigonShip Compensate for Lost or Damaged Goods?
- For orders with invoices and documentation, SGS offers a 100% refund.
- For orders without invoices and documentation, SGS provides a 50% refund.
For further reference:
SaigonShip’s compensation for lost or damaged goods
How Can I File a Complaint with SaigonShip?
Complaint Deadline
The complaint deadline is 06 (six) months from the date of shipment for complaints regarding late delivery compared to the announced transit time, mistaken package destruction, and cases of non-compliance with operating procedures.
The complaint deadline is 30 (thirty) days from the date of shipment for complaints about package damage, partial or total loss, or package swapping.
Timeline for Complaint Resolution
The complaint timeline starts from when the customer submits a request for support/complaint to SaigonShip through one of the agreed-upon communication channels.
SaigonShip is committed to addressing these support/complaint requests and providing resolutions within the agreed-upon timelines.
For further reference:
We have provided this information for your convenience. Feel free to explore and experience SaigonShip’s services!
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