Supership is an extremely efficient cash-on-delivery and express delivery service for e-commerce platforms. Despite being a new player in the market, it has gained the trust of many. Let’s explore more about Supership and how to track its shipments.
1 An Overview of Supership Delivery Service
Introduction to Supership Delivery Service
Supership, established in 2015, prides itself on having the highest delivery success rate and the best customer care service.
With groundbreaking innovations in its management system, Supership has continuously improved its human resources and modernized its management system, resulting in faster, more accurate, and more successful order processing.
Overview of Supership
Guided by the philosophy that “Customer satisfaction is Supership’s ultimate goal” and the mission of “Pioneering in simplifying all processes and maximizing processing speed to provide the best delivery service for online business partners,” Supership is increasingly becoming a trusted partner for e-commerce businesses.
Supership’s Services
Supership’s Shipping Rates
Shipping Fees by Region
| Region | Destination | Shipping Fee |
|---|---|---|
| Ho Chi Minh City, Hanoi (within province) | District | 20,000 VND |
| Rural | 25,000 VND | |
| Province (within province) | City | 16,000 VND |
| Rural | 25,000 VND | |
| Ho Chi Minh City, Hanoi (within region) | City | 28,000 VND |
| Rural | 33,000 VND | |
| Province (within region) | City | 28,000 VND |
| Rural | 33,000 VND | |
| Ho Chi Minh City, Hanoi (cross-region) | City | 30,000 VND |
| Rural | 35,000 VND | |
| Province (cross-region) | City | 28,000 VND |
| Rural | 35,000 VND |
Supership’s Pickup and Delivery Time Policies
Pickup Times:
First pickup (10:30 AM – 12:00 PM): The first order is created on the system or pickup is requested via phone before 10:30 AM.
Second pickup (4:00 PM – 5:30 PM): The first order is created on the system or pickup is requested via phone before 4:00 PM.
For more details on pickup times, please refer to: Here.
Supership’s Pickup and Delivery Time Policies
Order Processing and Delivery Times:
Same-day express delivery service is available for all orders created on Supership’s order management system before 10:30 AM from Monday to Saturday, with pickup between 10:30 AM and 12:00 PM. Orders are delivered between 1:00 PM and 6:00 PM on the same day.
For more details on order processing and delivery times, please refer to: Here.
Supership’s Value-Added Services
Pickup and Cash Collection Service
Supership offers free pickup services for both intra-city and inter-city areas.
Pickup times are as follows:
- First pickup (10:30 AM – 12:00 PM): The first order is created on the system or pickup is requested via phone before 10:30 AM.
- Second pickup (4:00 PM – 5:30 PM): The first order is created on the system or pickup is requested via phone before 4:00 PM.
Supership offers free cash collection and will send a detailed statement of orders and collected amounts via email. Collected cash is refunded on Tuesdays, Thursdays, and Saturdays. However, a transaction fee of 3,300 VND per transaction will be charged for cash collection via bank transfer.
Supership’s Value-Added Services
Return Service
For unsuccessful deliveries, the return fee is 3,000 VND per order for intra-provincial deliveries and 30% of the delivery fee for inter-provincial deliveries.
The maximum return time is 7 days for intra-provincial orders and 15 days for other orders from the date the customer confirms the return.
For urgent return requests, the fee will be equivalent to a new order.
Try-On and Product Demonstration Service
- Recipients can inspect the goods for free if the waiting time is less than 5 minutes.
- Recipients can try on or test the goods with the sender’s consent. The additional fee for trying on goods is 10,000 VND per order for a waiting time of less than 20 minutes.
- Recipients can use the product for a fee of 10,000 VND per order, with a waiting time of less than 20 minutes.
- Supership supports delivering a new order and collecting an old one for exchange. The exchange fee is 10,000 VND per order.
2 Tracking Supership Orders
Tracking Supership Waybills
How to Track
3 Supership Post Offices
How to Find the Nearest Supership Post Office
To locate the nearest post office, visit the website: https://supership.vn/mang-luoi-buu-cuc-supership and find a suitable location.
Supership Post Offices
List of All Supership Post Offices
- 14 Long Thanh Commune, Long Hung Ward, Tan Chau Town, An Giang Province
- 76 Nguyen Van Troi, Ngai Giao Town, Chau Duc District, Ba Ria – Vung Tau Province
- Xom Pho, Lien Son Commune, Tan Yen District, Bac Giang Province
- Pho Ho, Ho Town, Thuan Thanh District, Bac Ninh Province
- Lot 09 Hoang Van Thai, Dong Da Ward, Quy Nhon City, Binh Dinh Province
You can find the list of Supership post offices at: https://supership.vn/tin-tuc/supership-63-tinh-thanh-giao-hang-nhanh-tan-tam-dung-hen.html
4 Frequently Asked Questions about Supership Services
What is Supership’s hotline number?
Supership’s hotline number is 028.6683.2299.
Does Supership work on Sundays?
The central areas of the 63 provinces/cities operate on Sundays, while the remote district areas only support waybills from Monday to Saturday (closed on Sundays).
How long does Supership take to deliver?
Supership offers a 6-hour express delivery service for all intra-city and intra-provincial orders at over 250 post offices nationwide.
The same-day express delivery service is available for all orders created on Supership’s order management system before 10:30 AM from Monday to Saturday, with pickup between 10:30 AM and 12:00 PM. Orders are delivered between 1:00 PM and 6:00 PM on the same day.
What items are prohibited from shipping by Supership?
- Narcotics and psychotropic substances.
- Weapons, ammunition, military technical equipment, explosives, flammable or hazardous substances, or substances that cause pollution or harm the environment.
- Obscene or reactionary cultural products; publications or documents aimed at disrupting public order or acting against the Socialist Republic of Vietnam.
- Items that the state prohibits from circulation, business operations, export, or import.
- Food and live animals.
- Vietnamese currency, foreign currency, and valuable papers. Precious metals (gold, silver, platinum…), precious stones, or products made from them.
Are there any conditions for shipping with Supership?
Supership has important packaging guidelines, including:
- Goods must be properly packaged and sealed with adhesive tape.
- Use cardboard boxes, filling the box completely.
- Use plastic bags or paper that fits snugly around the goods.
- Fragile items must be wrapped in plastic bags and padded with foam, ensuring they don’t shift during transport. The outer packaging should be a cardboard box.
For oversized orders (over 3 kg for intra-city deliveries and over 0.5 kg for inter-regional deliveries), additional fees will apply. Specifically, for intra-city orders over 3 kg, an additional 5,000 VND will be charged per extra kilogram, and for inter-regional orders over 0.5 kg, an additional 10,000 VND will be charged per extra 0.5 kg.
Oversized orders are considered as follows:
- Larger than 30 cm but smaller than 40 cm: 5,000 VND service fee.
- Larger than 40 cm: Please contact Supership beforehand.
For more regulations, please refer to: Here.
How does Supership compensate for lost or damaged goods?
Supership inspects goods twice a day, and cases of lost goods are quickly detected and resolved:
- Supership compensates for 100% of the order value. Refer to the “Compensation – Complaint Resolution” policy in the “Services” section for more details.
- Confirm with customers about the lost order, create a new order, and deliver it for free within 6 hours of discovering the loss.
How to contact Supership for complaints?
Customers can submit complaints to Supership in two ways:
- Create a complaint in the “Support” section of the online order management system.
- Call the hotline directly at 028.6683.2299
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