Tips

The Ultimate Guide to Using the “Report an Issue” Button on Bach Hoa Xanh’s Website and App

The 'Report an Issue' button is a direct line of communication to our team, enabling users to connect with our consultants and report any issues or errors they encounter on our website or app.

Administrator

14 July, 2024

You can use the ‘Report an Issue’ button as follows:

The ‘Report an Issue’ button is located in the bottom right corner of your screen. Clicking on it will display two features:

Chat
Report an Issue

Report an Issue Button

Chat: Used to directly message our support staff

After clicking on the Chat button, please fill out the information on the screen and hit the ‘Start Chat’ button.

In the chat window, select the issue you need help with or choose to ‘Chat with an Agent’ for faster and more direct assistance.

Chat Feature

Report an Issue: Use this to report any problems you’re experiencing on our website or app.

Once you click on the ‘Report an Issue’ button, the system will record the issue and display a form for you to describe the problem. Your report will then be forwarded to the relevant department, and they will get in touch with you to resolve the issue.

Report an Issue Feature

For our app: The ‘Report an Issue’ button only includes the Report an Issue feature and does not have the Chat feature like the website.

This concludes our guide on how to use the ‘Report an Issue’ button on our website and app. We hope this has answered your questions!

Frequently asked questions

The ‘Report an Issue’ button is a feature that allows customers to report any issues or problems they encounter while using Bach Hoa Xanh’s website or mobile app. It is designed to provide a quick and easy way for customers to give feedback and help the company identify and fix any technical problems.

Using the ‘Report an Issue’ button is simple. First, locate the button on the website or app. It is usually found at the bottom of the homepage or in the settings or help section. Once you have found the button, simply click on it and a form will appear. Fill out the form with as much detail as possible about the issue you are experiencing.

When reporting an issue, it is important to provide as much detail as possible. Include a clear and concise description of the problem, including any error messages or technical issues you are encountering. Also, provide information about your device, such as the type of device, operating system, and browser you are using. Screenshots or recordings of the issue can also be helpful.

Once you have submitted a report, the Bach Hoa Xanh team will receive your feedback and will work to identify and fix the issue. They may contact you for further information or to provide an update on the status of your report.

While the ‘Report an Issue’ button is primarily intended for reporting technical problems, you can also use it to provide general feedback or suggestions for improvement. Simply include your feedback or suggestions in the description field of the report form.