6 Ways to Temporarily Disable or Lost Vietcombank Card

You want to lock your Vietcombank card but don’t know how to do it? Don’t worry, FPT Shop will reveal to you 6 ways to lock your Vietcombank card quickly and easily, applicable in all situations.

When do you need to lock your Vietcombank card?

Locking your Vietcombank card needs to be done when you temporarily do not need to use the bank card anymore. Or the second case is when you lose your ATM card. At this time, locking the card will be the best way to prevent unauthorized individuals from using your card to withdraw money. Sometimes, they can also use your card information for fraud or other malicious purposes.

Details of 6 ways to lock your Vietcombank card

Next, FPT Shop will guide you through 5 ways to lock your Vietcombank card. Let’s follow.

1. Send an SMS message to the hotline 6167

Locking Vietcombank card by sending an SMS message is the easiest way, can be done on any phone, from smartphones to feature phones. Accordingly, if you find that your ATM card has been lost, please compose an SMS message according to the following syntax:

Note:

• To use this method, you need to register for Vietcombank’s SMS Banking.
• The phone number sending the message must be the phone number registered to use Vietcombank’s SMS Banking.
• Your card will only be successfully locked when you receive a reply message from Vietcombank’s hotline with the content “Your card has been temporarily locked”.

2. How to lock a Vietcombank card on the VCB Digibank application

VCB Digibank is an online banking application released by Vietcombank exclusively for Vietcombank customers. When you download this application to your phone, you can easily manage your account and perform many transactions, features anytime, anywhere.

To lock a Vietcombank card on the VCB Digibank application, you do as follows:

Step 1: If you have not downloaded the VCB Digibank application to your smartphone, click on the download link below:

• Download link for Android: Here.
• Download link for iOS: Here.

Step 2: Log into your Vietcombank Internet Banking account in the application.

Step 3: On the home screen, scroll down and select the Card service management > Select Other card services section.

Step 4: Select Lock card.

In the Card information section, select the Card type you want to lock (Credit card/Debit card), select the Card number > Click Continue.

Step 5: Check the information again and click Confirm.

Then, you will receive a notification that the card has been successfully locked.

Note:

• This method only applies to credit cards and debit cards.
• You need to register for Vietcombank’s Internet Banking service to use this method.
• After performing the steps as instructed, your card will be locked immediately.

3. How to lock a Vietcombank card on the VCB Digibank website

If you do not want to download the VCB Digibank application to your phone or currently use a computer, you can do it on the web platform with similar steps.

Step 1: Access the VCB Digibank website at this address, then enter Username, Password, and Captcha, then click Login.

Step 2: After successful login, at the Card service management section, select Other card services.

Step 3: Select the Temporary card lock section.

Step 4: Select the Card type (Credit card/Debit card) you want to lock and then select Card number > Click Continue.

Step 5: Check the information and click Confirm.

After that, you will receive a notification of a successful card lock.

The implementation process is as follows:

Step 1: Dial the number 1900545413 and press CALL/OK.

Step 2: Press the number 1 to select the Vietnamese language.

Step 3: Press 1 again to select Emergency card lock.

Step 4: Continue pressing one of the following keys to select the card lock:

• Key 1: Lock all cards.
• Key 2: Lock Visa cards.
• Key 3: Lock Master cards.
• Key 4: Lock Amex cards.
• Key 5: Lock JCB cards.
• Key 6: Lock UnionPay cards.
• Key 7: Lock all domestic debit cards.

This method has the advantage of locking many types of Vietcombank cards, not just debit cards and credit cards as when using VCB Digibank. The call charge is free, no internet connection is required.

5. Contact Vietcombank’s Customer Service Center

Vietcombank hotline is the Customer Service Center, specializing in providing information and supporting customers in processing requests, including locking ATM cards. With this method, you will be directly connected to the hotline staff and can contact them via both smartphones and non-smartphones.

The steps are as follows:

Step 1: Call the Vietcombank hotline at one of the following numbers: 1900545413 or 18001565.

Step 2: When connected to the hotline staff, they will ask you for the following information: Full Name, Date of Birth, ID/CCCD/Passport Number and Issuance Date, Phone Number registered with Vietcombank, Card type and Card number to be locked.

After checking the information, if correct, the Vietcombank staff will help you lock the card immediately.

Note: You need to use the phone number registered with Vietcombank to call the hotline. This hotline operates 24/7, always ready to support customers whenever necessary.

6. How to lock a Vietcombank card at the transaction counter

The last way to help you lock your Vietcombank card is to go directly to the nearest branch/transaction office of the bank. With this method, you will receive dedicated support from the bank officer, but the drawback is that it takes a lot of time, especially when the bank is crowded with customers.

The steps are as follows:

Step 1: Go to the nearest Vietcombank branch/transaction office. When going, you need to bring your ID/CCCD/Passport.

Step 2: When you arrive, you will draw a queue number.

Step 3: When meeting the transaction officer, state your request to lock the card. Then, they will ask you to provide necessary information to perform the card lock, including: Full Name, Date of Birth, ID/CCCD/Passport Number and Issuance Date, Phone Number registered with the bank, Card type and Card number to be locked.

Step 4: After checking and verifying the information, the Vietcombank officer will proceed to lock the card and notify the success.

Note: If you apply this method, you need to go to the Vietcombank branch/transaction office during business hours.

Answers to some FAQs about how to lock a Vietcombank card

In addition to the detailed instructions on 6 ways to lock your Vietcombank card, FPT Shop will also help you answer some questions related to this issue.

How long does it take to lock a Vietcombank card?

It depends on the method you choose to lock your card.

• If you lock your card online on VCB Digibank, the card will be locked immediately after you complete the steps according to FPT Shop’s instructions, taking about 5 minutes. Locking the card via SMS message syntax is the same.
• In case you call the hotline, it may take longer if the hotline is busy.
• Coming directly to the bank branch takes the longest time, it could take 20 – 30 minutes. If the bank is crowded, the time will be longer.

Is there a fee for locking a Vietcombank card?

If you lock your card through online banking, calling the hotline, or coming to the bank directly, there will be no service fee.

In the case of locking the card via SMS message syntax, you will have to pay a fee according to the regulations of the network operator as follows:

• Vietnamobile, Gmobile network: VND 1,000/message.
• Viettel, Vinaphone, Mobifone network: VND 1,500/message.

Will I receive a notification if my card is successfully locked?

If you lock your card via SMS message, you will receive a notification that the card is successfully locked. The same applies when performing the lock on VCB Digibank.

If you lock the card at the bank or contact the hotline, your card will definitely be locked after Vietcombank staff receive and process the request.

After locking a Vietcombank card, is it possible to unlock it?

If you apply the temporary locking method, the unlocking process is very easy. You can do it on VCB Digibank, call the Vietcombank hotline, or go to the bank branch.

To know the detailed steps, please follow this article: How to unlock a Vietcombank card? Revealing 4 simple and quick unlocking methods in 2024.

Will a Vietcombank card that is not used for a long time be locked?

The answer is YES. In addition to cases where you actively lock the card, there are also cases where the card will be automatically locked. For example, when your ATM card does not have any transactions within 12 months. This is to ensure the safety of customers.

In addition, the card can also be locked when you enter the wrong PIN code 3 times, when you use Vietcombank ATM cards at non-linked ATMs, or when the card has expired.

Can I transfer or receive money with a locked Vietcombank card?

If your ATM card is locked, but your account is still active, you can still perform money transfer/receiving transactions normally through online banking services.

In the case of a locked account, no transactions can be performed.

Summary

That’s it, FPT Shop has guided you on 6 ways to lock your Vietcombank card. Rest assured that you will choose the appropriate method to apply. To be fast and convenient, you should still register for Vietcombank’s Internet Banking and use VCB Digibank.