Shopee Error M01: Discover the Causes and Effective Solutions to Resolve Error M01

You are unable to make a payment on Shopee and you receive an M01 Shopee error message. You’re unsure why you’re encountering the M01 error and what you need to do to resolve it. Don’t worry, FPT Shop will guide you on how to get out of this situation quickly in the article below.

What are the signs of an M01 Shopee error?

The M01 Shopee error is one that occurs when you pay for an order on Shopee. This error is related to the fact that your account has been scanned by Shopee and determined to be in violation of the terms of this marketplace.

When encountering an M01 Shopee error, users will not be able to place orders. You will also receive a message on the screen that says: “(M01): Your Shopee account shows signs of irregularities. Please refer to and comply with Shopee’s terms and conditions”.

Causes of M01 Shopee error

The M01 Shopee error occurs when your account is identified by Shopee’s system as having violated or attempting to violate Shopee’s policies and terms. There are many reasons why the system determines this, with some of the most common including the following:

• The buyer’s and seller’s accounts are linked. This means that the account making the purchase and the shop selling the product are determined by Shopee to be connected. In this case, Shopee will decide that the seller is deliberately helping the buyer or that the buyer is showing signs of irregularities.
• You use tools, utilities, or other software and interventions that are not permitted by Shopee. These may be used to place orders that use Shopee promotional vouchers.
• Performing actions such as placing orders for others and using Shopee discount codes can also lead to you unintentionally violating Shopee’s policies and triggering the M01 Shopee error.
• Using multiple accounts to take advantage of promotions offered to new Shopee customers. Many people encounter this error because they see Shopee offering vouchers to new accounts and take advantage of this. Of course, when Shopee scans and detects this, all of your accounts will be flagged with the M01 Shopee error, impacting your shopping experience.

How to effectively resolve the M01 Shopee error

Once you understand the cause of the M01 Shopee error, you can use one of the following methods to resolve it.

Place orders from new shops to resolve the M01 Shopee error

If you encounter the M01 Shopee error because your account is linked to a shop, you can stop making purchases from that shop. Then, try making purchases from other shops to resolve the M01 error.

Log in to your Shopee account from a different device

If you’ve used tools to take advantage of Shopee’s promotions, you can try logging into your Shopee account from a different device to make purchases. However, remember not to place orders from the shop where you encountered the M01 error. Instead, order from a new shop.

Additionally, if you don’t have another device, you can reset your device and then log back into your old account to continue making purchases.

Wait for Shopee to automatically clear the M01 error

If you have engaged in fraudulent order or promotional activity on Shopee, you can delete the app and then reinstall it to place an order. If that doesn’t work, you will need to wait for Shopee to rescan and clear the error. This waiting period may only be one day or it may take one to four weeks, so be careful to avoid violating Shopee’s policies.

If you are certain that you have not violated any Shopee policies and your account is still displaying the M01 Shopee error, you can contact the customer service hotline. Shopee’s hotline number is 1900 1221. Please clearly explain the issue you are encountering so that a Shopee representative can assist you.

Create a new account to resolve the M01 Shopee error

In some cases, users may wait four weeks without receiving a response from Shopee to unlock their account. At this point, you may have to create a new account. However, keep the following in mind:

• You should use a new device to register or reset your old device.
• Use a different phone number and internet network.
• Change the shipping address from the one associated with your old account.
• You should use a new bank account and open a new ShopeePay wallet with a new phone number.

Conclusion

This is all the information you need to know about the M01 Shopee error. If you encounter this error, remain calm and determine the cause to find the best solution. We wish you success and don’t forget to follow us to stay up-to-date on the latest knowledge.

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