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A detailed guide on how to chat with Facebook support that you shouldn’t miss

While using Facebook, encountering issues and problems is inevitable. If you are unable to handle them on your own, it is necessary to contact Facebook's support team for timely resolution. FPT Shop will now reveal how to effectively engage in chat support.

Administrator

8 January, 2024

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Facebook is a familiar social networking platform. However, during the usage, encountering some issues is inevitable. At this time, we need the support of the Facebook support team to resolve the problem. Let’s go with FPT Shop to this article to learn about how to chat with Facebook support in the best way.

What is Facebook chat support?

Facebook chat support is a way for you to connect and receive support from Facebook. At this time, the Facebook Help Center will help you resolve issues and guide you on how to effectively exploit Facebook tools through Messenger. This feature attracts advertisers because Facebook’s policies are very strict regarding advertising programs. However, not every account will receive support from Facebook. Only accounts with support rights are eligible for assistance.

Facebook support categories

– Policies & account security: In the case of account deactivation, this is a topic that many people are concerned about. If you have issues related to banned product advertising on Facebook or banned advertising accounts, you can find assistance in this category.

– Invoices & payments: When you have issues related to advertising costs or questions about how Facebook calculates advertising fees, you can visit this category.

– Business Page: This category is for resolving issues related to a Fanpage.

– Advertising Management Tools: This category is for resolving issues related to advertising account management, advertising manager, and business manager (Facebook Business Manager).

– Advertising: Resolving issues related to advertising.

– Measurement & improvement of results: This category is responsible for answering and resolving issues related to reading advertisements and measuring results.

How to chat directly with the Facebook support team

Note: Facebook only supports direct chat with businesses. This means that only accounts with Facebook Business Manager have the ability to chat directly, while personal advertising accounts do not have this feature.

Step 1: Go to the “Facebook menu” on your computer > Click on the “Help & Support” section.

Step 2: Click on “Help Center”.

Note that you should choose Vietnamese as the language for easy communication with Facebook staff.

Step 3: Click on “Access the business support center” in the “Looking for something else?” section.

At this point, the business support center will appear on your computer screen. To reduce the chat load, Facebook prepares additional pre-set questions for you to self-study about common issues.

If you want to chat directly with a staff member, click on “Start” in the “Do you still need help?” section

Step 4: Choose the category that you need to be supported.

Step 5: Click on “Chat with a representative”.

Step 6: In the “Contact Support” page, fill in your information.

Step 7: Then click on the “Start Chat” box.

Step 8: Now you can chat directly with the Facebook support team.

Chat support Facebook for personal account issues

If you have issues related to personal accounts, you need to use “Facebook chat support” to get help, please follow these steps:

Step 1: Click on the “Facebook menu” on your computer > Click on the “Help & Support” section.

Step 2: Click on “Report a problem”.

Step 3: Fill in the accurate content you need support with > Click “Send”.

Chat support Facebook for Fanpage issues

If you have issues related to a Fanpage and need support from Facebook chat support, please follow these steps:

Step 1: Click on the link: HERE.

Step 2: Fill in the correct link of your Fanpage and the issue you need assistance with > Click Send.

Chat support Facebook for Facebook Ads issues

To get support for issues related to Facebook Ads, you can follow these steps:

Contact the advertiser page

At the “Advertiser Support Information” page specifically for advertisers, you can find relevant information about advertising to see if your issue falls within this category. If not, please contact the Facebook support team directly.

Chat through Facebook’s Support Form

You can access the link: HERE to chat through the “Support Form”.

If the screen displays unavailable content, it means you cannot chat through the “Support Form”.

In this case, you need to go back to the homepage, click on the “Language” section, choose “Settings” and save this change. Then go back to the support form page and refresh it. At this point, if successful, the chat form will appear.

You need to fill in the correct information in the form and start the conversation. Facebook may provide immediate support or respond after a few days. You will receive a direct message through your personal page.

Note: Remember to choose Vietnamese as the language to receive support from Vietnamese staff.

Support for disabled advertising accounts

If your advertising account is disabled, many Facebook users encounter this issue. When you encounter this issue, you can visit the link: HERE to receive support.

You need to fill in accurate and complete information in the form and click “Send”. The Facebook support team will respond via email as soon as possible.

Chat support for advertising payment issues

When you encounter advertising cost issues, you need to visit the link: HERE to get immediate support.

Support for selling products on Facebook

To learn about selling products on Facebook, you can contact the link: HERE. You will receive detailed guidance on how to set up and manage a Fanpage, store, as well as find resources to enhance the shopping experience, reach potential customers, and promote business activities.

If you are not satisfied with a Facebook feature, you can send feedback via this link to improve the service quality: HERE.

Chat with the Facebook Ads support team

To chat with the Facebook Ads support team as quickly as possible, you can visit this link: HERE.

What should I prepare before chatting with Facebook support?

– Answer: Before chatting with Facebook, you need to prepare your account ID, business ID, and concise content for Facebook staff to quickly understand the issue and provide timely support.

Note that Facebook staff will guide you on how to proceed instead of doing it for you. When chatting, be polite, avoid impatience, or any annoyed attitude.

Can Facebook chat support handle issues immediately?

– Answer: Note that the Facebook support team only provides information support to users rather than directly solving issues for you. They help you understand Facebook’s processes and policies.

In many cases, Facebook staff may not have the authority to resolve certain issues such as disabled accounts. In these cases, your issue will be escalated and require time to be resolved.

Can I review or continue a finished conversation?

– Answer: You can go back to a previous conversation and each conversation will have its own ID. You just need to find the ID of the previous chat to continue the conversation. The ID appears at the beginning of each chat session.

Summary

So, you have joined FPT Shop to find out in detail about how to chat with Facebook support. We hope that the information provided in this article will help you contact the Facebook support team to resolve any issues you encounter while using Facebook. Don’t forget to follow FPT Shop for more useful information.

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