Reasons for Deducting VinaPhone Phone Credit and Effective Solutions

Many subscribers are puzzled about why they are being deducted money from their VinaPhone account. The truth is, the reason behind this situation is due to automatic renewal packages or exceeding the subscribed package or having outstanding balance from previous prepaid expenses... Specifically, the causes and solutions will be explained in detail in the following article.

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You are using Vina sim but find that your subscription is deducted without any reason, the amount you just topped up is deducted to zero with no money left? Let’s find out why you are deducted money on VinaPhone phone and the solution to fix it right in the content below!

Why is VinaPhone deducted money on the phone? How to fix it

There are many reasons why your Vina sim is deducted but the most common ones include:

The phone is owed advance money

Similar to other carriers, Vina also implements advance money service to help users stay connected when their subscription runs out of money. The borrowed amount plus the service fee will be deducted from the next top-up. Therefore, if you find the system deducts money immediately after topping up, it is likely that you owe advance money.

How to fix it: In this case, you need to find the successful advance money message, check your owed amount. Or you can also call the VinaPhone hotline, ask the operator to check why your VinaPhone is deducted money, whether it is due to advance money or not.

Vina packages are automatically renewed

Some packages are integrated by VinaPhone when you buy a new sim such as ring tone, call back message, missed call notification,… These services have the automatic renewal feature after the cycle ends. Therefore, when your account still has money, the system will deduct service fees. Also, when you register for voice, SMS, data packages and forget to cancel the package, you will still be deducted money.

How to fix it: If you are deducted money due to automatic package renewal, you need to determine what services your phone is using and proceed to cancel the unnecessary packages. To check the VinaPhone service you are using, you can apply one of the following methods:

  • Method 1: Compose a message with syntax TK and send it to 123.
  • Method 2: Open the Phone section, press *091# or *123# and Dial.
  • Method 3: Contact the 18001091 switchboard to get the best and fastest support from the operator to check and cancel the package.

Accidentally click on network service subscription

VinaPhone regularly sends promotional messages as a form of advertising to users. If you accidentally click on it, it can also cause your VinaPhone to be deducted money without your knowledge.

How to fix it: To avoid accidentally clicking on the network service subscription, you need to compose a message with TC and send it to 18001091 to reject receiving advertising messages from VinaPhone.

Using services without subscribing to packages

Compared to packages, using direct messaging, calls, and web surfing services will usually cost more. Therefore, if you forget to subscribe to a package or the subscription is unsuccessful but you still use the network services too much, your sim will be deducted money quickly.

How to fix it: Before using the network services, you should check what packages your account has subscribed to by applying one of the 3 methods mentioned above. Besides, you can also look up VinaPhone promotions that your sim can register to find the most suitable package to optimize your needs.

Exceeding package limits

Another reason why VinaPhone deducts your money is exceeding the package limits. In each package, Vina only provides a certain amount of benefits. Once the benefits of the registered package such as voice, SMS, data,… are used up and you continue to use the network services, you will be charged.

How to fix it: While using the Vina package, you should regularly check the remaining benefits to plan your appropriate use of services, avoid unexpected charges.

Ways to limit being deducted money on VinaPhone

“Prevention is better than cure”, to limit being unreasonably deducted money on VinaPhone, you should apply the following measures:

  • Cancel all unwanted services, packages.
  • Regularly monitor and carefully check your account. By doing so, you will easily identify when your money is deducted, understand the reasons, and have timely solutions.
  • Manage your phone, monitor others who borrow your phone to avoid being unknowingly subscribed to packages.
Frequently asked questions

There can be several reasons for unexpected deductions from your Vinaphone phone credit, including subscription to value-added services, reaching data usage limits, or promotional discounts ending. To resolve this, you can contact Vinaphone customer service, dial the USSD code *115#, or use the My Vinaphone app to check your usage details and manage your subscriptions.

To check your data usage, dial *115# or use the My Vinaphone app. You can also set data usage alerts to monitor your consumption. If you’re reaching your limit, consider upgrading to a higher data plan by dialing *091# or purchasing a data add-on package.

Yes, Vinaphone offers various value-added services such as music, games, and news subscriptions. These services often have a monthly fee that is automatically deducted from your phone credit. To check if you’re subscribed to any of these services, dial *115# or use the My Vinaphone app. You can then choose to unsubscribe by following the prompts.

If you believe there has been an error or unauthorized charges, you can contact Vinaphone customer service at 9191. They will investigate the issue and, if necessary, process a refund or adjust your bill.

Stay informed about your data plan limits and any value-added services you’re subscribed to. Regularly check your usage details and set alerts to monitor your consumption. Additionally, review your bill or transaction history to identify any unusual charges. By being proactive, you can better manage your phone credit and avoid unexpected deductions.
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