Discover Agoda Hotline: The Most Reliable and Fastest Support and Consultation Channel

Agoda's helpline serves the purpose of delivering customer care by providing customers with relevant information regarding products and services, as well as addressing any queries that customers may have. So, what is Agoda's helpline number? How can you get in touch with them? FPT Shop will assist you in uncovering all of these details.


The Agoda hotline telephone number is information that many customers want to know when planning their travel. If you are also unsure about this, then follow the sharing below.

About Agoda

Agoda is one of the most famous and rapidly developing online travel service platforms today. Agoda was established in 2007 and quickly dominated the Asian market in a short period of time.

Currently, Agoda has merged into Booking Holdings Inc. – the world’s largest online accommodation provider. Agoda’s main headquarters is located in Singapore along with 53 offices in major cities in 30 other countries worldwide such as Bangkok, Hong Kong, Phuket, Bali, Kuala Lumpur, Sydney, Tokyo, Seoul, Beijing, Shanghai, and Manila.

Agoda offers more than 2 million accommodations, which include various types such as apartments, villas, houses, and hotels. Agoda is also known as one of the leading pioneers in the region, providing alternative accommodations besides hotels to offer travelers more choices.

Discover Agoda’s hotline

When intending to use Agoda’s online travel services, travelers often look for a hotline to quickly and accurately provide related information. Due to operating in many countries, Agoda will also have its own hotline system in each country to provide the best customer service.

Functions of Agoda’s hotline

Similar to other business hotlines, the functions and tasks of Agoda’s hotline in Vietnam are to provide information to customers. The Agoda hotline is used when customers have inquiries about the services they are using such as guidance on installing the Agoda application, booking air tickets, booking hotel rooms, homestays, resorts on Agoda, checking room rates on Agoda, booking advice, booking support, room cancellation, refunds, or Agoda’s promotions, and other issues.

Agoda Vietnam has a team of professional hotline operators who are extensively trained and have in-depth knowledge of the company’s services. They will provide assistance and accurate answers promptly and enthusiastically to help customers obtain the necessary information. This contributes to ensuring that travelers have the most convenient and complete trips.

In addition, this is also a channel to receive feedback on customers’ experiences with Agoda’s services in order to continuously improve the quality of service and satisfy customers as much as possible.

Agoda’s hotline telephone number

Agoda Vietnam’s hotline number is 028445823933. This hotline operates 24/7, so whenever you have a need to contact to get answers or look up information, you can call this phone number for the most timely support.

In addition to contacting the hotline, Agoda also has other information channels such as its website and branch offices. Specifically:

Agoda Website: Here.

Office address:

  • Agoda Ho Chi Minh City: 3rd floor – Tài Lộc Building – 225 Hai Bà Trưng, Ward 6, District 3, Ho Chi Minh City.
  • Agoda Hanoi: 3rd floor, 85A Tôn Đức Thắng, Đống Đa District, Hanoi.

Issues that don’t need to contact Agoda’s hotline

Although Agoda’s hotline is always ready to help answer customers’ questions, it is not necessary to contact this customer service hotline for every issue. The reason is that there are many people contacting, so sometimes you may not be able to reach the hotline immediately and have to wait. At the same time, currently, Agoda’s website is designed to help customers handle many operations. For example:

Booking: Agoda’s website system will automatically process booking requests and confirm bookings. Therefore, you can completely perform online booking operations, receive booking confirmation without having to contact Agoda’s hotline.

Cancellation: Cancellation of a booking on Agoda can also be completely done automatically by logging into your Agoda account (if you don’t have an account, register when booking Here), then access the My Reservations section to easily cancel the booking.

Note that canceling a booking may incur a fee, so you need to read and understand the cancellation policy before making a booking and before canceling a booking.

Answering some questions about Agoda

During the process of using Agoda’s services, each person will definitely have their own questions. FPT Shop has summarized and answered some of the most frequently asked questions, so please follow along.

How to book a hotel on Agoda?

To book a hotel on Agoda, you can visit the website and then choose the location, choose the type of accommodation that suits you (resorts, hotels, homestays). Next, you will choose the hotel you want to stay at, select the check-in and check-out dates. Finally, proceed with payment and receive the booking confirmation voucher.

Is there a confirmation email after successfully booking?

In most cases, you will receive an email along with the booking confirmation document within 30 minutes from the completion of a successful booking order. If more than 30 minutes have passed and you still haven’t received an email, be sure to check the spam or junk mail folder.

Do Agoda hotels have special policies for children?

Most hotels on Agoda allow children to stay in the same room with their parents. At the same time, the standard hotel policy is not to charge for children under 12 years old. Some hotels will limit the number of people in a room to two adults and one child. A few hotels have accompanying children’s beds available, and some hotels will charge an additional fee for this extra bed.

Another note is that in the case of breakfast included with the room rate, breakfast will not be provided for young children staying in the same room with two adults.

Is there a fee for canceling a booking on Agoda?

If you have a free cancellation booking, there will be no cancellation fee. If your booking is not eligible for free cancellation or a refund, you may have to pay a cancellation fee. The specific amount will be decided by the accommodation.

Why can’t I contact Agoda’s hotline?

Every day, Agoda’s hotline receives hundreds of calls from customers needing support, so it is inevitable that sometimes you will call and no one will answer. If you encounter this situation, please wait for 5-10 minutes and then call again.


Through this article, FPT Shop has provided you with information related to Agoda’s hotline. Agoda is a widely used online travel service platform, so surely many people will need this information. Hopefully, what FPT Shop has shared will be a useful source of information for you.