How to contact SHB hotline and find out the specific branch’s phone number

SHB is one of the largest banks in Vietnam with a large customer base. Many people want to learn about SHB’s products and services or have questions but don’t know what the SHB hotline is. FPT Shop will provide you with all the important information about the SHB bank hotline.

Introduction to SHB bank

SHB stands for Saigon – Hanoi Commercial Joint Stock Bank. The bank was established on November 13th, 1993 and officially listed on the Vietnamese stock market in 2009.

Over the past 30 years, SHB has achieved many successes and significant accomplishments. With continuous efforts, SHB has left a good impression on customers and has gained a certain position in the Vietnamese financial market, contributing to the strong development of the country’s economy.

SHB currently has over 10,000 employees, 569 transaction points both domestically and internationally, serving over 5 million individual customers, business customers, and connecting with more than 500 partner banks across various continents.

SHB is honored to be among the Top 5 largest commercial banks in Vietnam, Top 10 most reputable commercial banks in Vietnam, Top 50 most outstanding enterprises in Vietnam, Top 100 ASEAN banks, and Top 500 banks with the largest brand value globally,…

Information about SHB customer service hotline 24/7

What is the SHB hotline number?

SHB has established the toll-free hotline 1800588856 to support customers 24/7. This hotline has been officially operational since August 10th, 2009 and is still active until now.

In addition to providing support for customer loans, the SHB hotline also provides information about other SHB products and services, such as international payments, savings deposits, money transfers, funds, and e-banking services.

The hotline 1800588856 operates 24/7 nationwide. However, in case customers cannot reach the nationwide hotline, they can contact the SHB hotline at telephone number 1800545422.

Moreover, starting from September 29th, 2020, SHB has added the additional hotline number *6688 which is short and easy to remember. This hotline operates 24/7 on all days, including holidays and Tet, to support customers anytime, anywhere and promptly resolve any customer inquiries during the transaction process.

The *6688 hotline will also guide procedures and provide information about products, services, and promotional programs, making it easier for customers to choose products and services according to their requirements. However, when calling the *6688 hotline, the call rate will be charged at 1,136 VND per minute.

In summary, currently SHB has three customer service hotlines available nationwide: *6688, 1800588856, and 1800545422.

Functions of the SHB hotline

The SHB hotline plays an important role in providing information and assisting customers in resolving issues. Here are some key functions of the SHB hotline:

• Answer and address all customer inquiries regarding SHB’s products, services, and promotional programs.
• Provide information and guide customers on bank procedures, terms, and regulations.
• Support customers in urgent situations, such as transaction issues, lost cards/transaction books,…
• Assist customers in registering and using services such as Internet Banking or Mobile Banking.
• Help customers inquire about account information, balances, transaction history,…
• Receive feedback and suggestions from customers during product and service usage to continually improve service quality.

SHB hotline phone numbers in branches nationwide

As SHB is a large bank with a wide customer base, if everyone calls the nationwide hotline, it may lead to overload and long waiting times. To address this issue, SHB has deployed additional hotlines for each branch nationwide to serve customers quickly and promptly.

Refer to the table below for the hotline numbers at some major SHB branches:

Branch	Hotline number
Hanoi Branch	(024) 3 928 9175
Ho Chi Minh City Branch	(028) 3821 1112
Dong Nai Branch	0251 8871 666
Da Nang Branch	(0236) 3584 599
Binh Thuan Branch	0252 3523 888
Binh Duong Branch	0274 3834 101
Thanh Hoa Branch	0237 3855 111
Hue Branch	0234 3966 688
Hai Phong Branch	0225 3652 668
Lam Dong Branch	0263 3512 251
An Giang Branch	0296 3940 309
Can Tho Branch	0292 3838 389
Quang Ninh Branch	0203 3623 006
Bac Ninh Branch	0222 3895 339
Dong Thap Branch	0277 3533 388
Hung Yen Branch	0221 3615 555
Gia Lai Branch	0269 3831 777
Binh Phuoc Branch	0271 3956 789
Thai Binh Branch	02273 713 777
Soc Trang Branch	0299 386 3333
Tay Ninh Branch	0276 3898 999
Son La Branch	0212 3856 666
Binh Duong Branch	0274 3765305
Nam Dinh Branch	0228 3898 999

Note: The above are the SHB hotline numbers for some branches nationwide. In reality, in each province and city, especially in Hanoi and Ho Chi Minh City, there are many different branches/transaction offices, and each branch/office will have its own contact numbers.

How to contact the SHB hotline

Steps to contact the SHB hotline

To contact the SHB hotline, follow these steps:

Step 1: Use your phone and dial the number 1800588856 or 1800545422 or *6688 > Press Call.

Step 2: Press 1 to continue the call in Vietnamese.

Step 3: Next, press the corresponding keys for your purpose and needs:

• Key 0: Speak to a hotline operator.
• Key 1: Automatically lock the bank card.
• Key 2: Automatically lock the e-banking account.
• Key 3: Support card-related services.
• Key 4: Get assistance from a hotline operator for e-banking services.
• Key 5: Find out information about other SHB services, such as the latest SHB interest rates, SHB online services,…
• Key #: Go back to the previous option.
• Key *: Re-listen to the instructions.

Notes when calling the SHB hotline

When calling the SHB hotline, please note the following points to ensure a smooth and efficient communication:

• Prepare personal and transaction information such as account numbers, registered phone numbers for cards,… Providing your ID card will ensure the security of your account.
• Contact during business hours for faster support.
• Choose the appropriate hotline because the *6688 hotline will be charged at 1,136 VND per minute, while the other two hotlines are toll-free.
• Prepare your questions in advance and ask them in a concise and understandable manner to facilitate a clear answer from the hotline operators.
• It is important to take notes of important information during the call for future reference and accuracy.
• Absolutely do not disclose card numbers or passwords, OTP codes,…

Answering some frequently asked questions about the SHB hotline

In addition to the issues mentioned above, there are certainly many other questions about the SHB hotline. Here are some frequently asked questions with detailed answers:

What are the working hours of the SHB hotline?

The SHB hotline operates 24/7, on all days of the week and at all hours of the day. However, if there are no urgent issues, it is recommended to contact the hotline during business hours.

The hotlines of specific branches usually operate during business hours. If you call these hotlines, please take note of the operating hours.

How to look up hotline numbers for SHB branches?

If you do not know the hotline number for the nearest branch to contact, you can call the nationwide hotline and ask the hotline operator for the number.

Alternatively, you can look up the hotline numbers on SHB’s website by following these steps:

Step 1: Use a web browser on your device and access this link.

Step 2: Enter the branch name, ATM location in the Enter a keyword> Select Province, city> Select District> Press Search.

Step 3: Immediately, the system will display detailed information including: Address, phone number, opening hours (for SHB branches) in the Search results section. You can also click on View map to get directions to the branch or ATM.

Are there any charges for contacting the SHB hotline?

Currently, SHB maintains the toll-free 24/7 hotlines: 1800588856 and 1800545422. In addition, to enhance the service experience, customers can use the hotline *6688, which costs 1,136 VND per minute.

Are there any other channels to contact SHB?

In addition to contacting the hotline using the above phone numbers, you can send messages via SHB’s Facebook page. In that case, the staff on duty will assist you in resolving your inquiries. Simply access this link, select the Message option, compose your message, and click Send.

Conclusion

Above is all the information about the SHB hotline to help you know the hotline numbers, working hours, the range of supported issues, as well as detailed contact methods. This is the most reliable and official source of information if you have a need to learn about SHB’s products and services.

See also:

• Explore all about HDBank hotline and detailed contact instructions
• What is the HSBC hotline? Phone numbers for customer support in each HSBC branch

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