How to easily recover files on Zalo with just a few simple steps that not everyone knows

Zalo has long become a popular application that users often use for work or for entertainment, socializing with friends and family. However, the automatic deletion of files on Zalo after a period of time is a drawback that many people find annoying. Understanding that, today FPT Shop will guide you on how to recover files on Zalo with just a few simple steps.

What is the reason for the disappearance of files on Zalo?

The disappearance of files on Zalo is one of the common situations that most users encounter. This issue can be caused by the following reasons:

• If a file has been sent for a long time, it will be automatically deleted to free up storage space, as the server cannot store a large amount of data at once.
• If the sender has withdrawn or deleted the file on Zalo, the file will disappear.
• System errors are also one of the causes of files disappearing on Zalo.
• When the device’s cache is full or overloaded, files can be deleted to free up storage space.
• In the case of logging into Zalo on a new device without backing up the data on the old device, the files that you have sent or received on Zalo will not be displayed on the new device.
• Virus infection can also be one of the reasons for files being deleted on Zalo.
• Hardware failures can cause files to be corrupted or lost.

Guidelines for recovering files on Zalo

Below are detailed steps on how to recover files on Zalo using a phone and a computer that you can refer to:

How to recover files on Zalo through your phone

Step 1: First, you need to access the Zalo application on your mobile phone. At the main screen interface, you press “Profile” in the bottom right corner of the screen.

Step 2: Next, press the settings icon in the top right corner of the screen.

Step 3: Then, press the “Backup and restore” item to proceed to the next step.

Step 5: Finally, press “Continue” to complete the process of recovering files on Zalo.

After successfully restoring, you can access the messages of colleagues, friends, or chat groups to check the previously lost files and data.

How to recover files on Zalo through the computer

Similarly to the phone, to recover files on Zalo using the computer, you can follow these instructions:

Step 1: Before proceeding with the recovery, you need to access the Zalo application or the Zalo web browser using the link https://chat.zalo.me/. Then, you go to the settings section and press “Storage”, then press “Export data”.

Step 2: Next, choose the data you want to export and press “Export data”.

Step 3: After successfully exporting the data, it will be stored on your device. In case you need to recover any lost data, you can use that data file to perform the recovery process.

Step 4: To restore data on Zalo, you continue to access the “Settings” section, then press “Import data” to import the data file that you have previously exported.

Step 5: Next, click on the “Select file” section and choose the data file that you previously exported, then continue to press “Import data”.

Step 6: After the data import process is completed, you can review all the files, messages, and previously lost data.

Tips to avoid file loss on Zalo

To ensure the important data on Zalo is not lost, you can take measures such as:

• Regularly backing up data: To protect data safely, you need to regularly back up data from Zalo on devices like computers, phones, or external hard drives.
• Using data management applications: Currently, there are many popular data management applications such as Dropbox, Google Drive, OneDrive, etc. that help users store data safely and conveniently.
• Using the storage feature on Zalo: You should check the notifications from Zalo about upcoming deletion of data files regularly to ensure that no important data is lost.
• Upgrading device memory: When your device’s memory is full, Zalo will automatically delete unused data files to free up storage space. Therefore, to increase storage capacity, you can upgrade the device’s memory by using external storage devices or purchasing additional memory cards.

Summary

Recently, FPT Shop has shared some ways to recover files on Zalo and how to address the situation of missing files on Zalo. Hopefully, through this article, you can retrieve the lost files, photos, and important data on Zalo. Don’t forget to follow the next articles of FPT Shop to update more useful information.

See more

• What is Zalo PC? Guide to downloading, logging in and using Zalo PC that you may need
• What is Zalo Ads? A – Z guide to Zalo Ads, how to create a Zalo Ads account

• Laptops
• Tablets

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